Replacing Sky Router.

[cookiemonsteruk]

@Rocket11617 

Thats not what we are looking for.

If you have the my sky app for mobile phones you can run tests from the broadband section of your my sky app or sky.com account and click on your broadband speed. After that click on check you broadband in the blue box and post the results 

Alternately you can log onto yourt sky.com account and do the same

[Rocket11617]

Okay I'll check that out. 

[Rocket11617]

 So I've tried the test but it took ages to process despite being promised that I am paying for decent connections throughout my household 

 

 

[cookiemonsteruk]

@Rocket11617 

Strongly recommend you contact sky as early as possible tomorrow on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

To get an engineer appointment to sort that line out

[Rocket11617]

I can't tell if the pictures uploaded properly? 

should I upgrade to gigabytes top tier plan? 

[cookiemonsteruk]

@Rocket11617 

Have you checked if fttp is available.?

Enter your full postal address below and post the table after removing your address from the image. 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[cookiemonsteruk]

@Rocket11617 

If the results of the bt wholesale checker show WBC FTTP in available products then it would be mutually beneficial to sky and yourself to upgrade as they won't have to pay openreach to fix it and the cost of fttp will be recouped in any new 18 month contract.

Also you would not be compelled to go for 1Gbps you would possibly be within you rights to request 80Mbps as your current connection is naff 😁

[Rocket11617]

 I've checked and it is available so do I get in touch with Sky themselves to say I want to switch providers or complain that I haven't received anything shy of what I have supposedly been paying for over the years? 

 

 

 

 

[cookiemonsteruk]

@Rocket11617 

Just call sky on 150 from you sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

[jamesn123]

@Rocket11617 

FTTP being available gives you two options.

1. Change your package to an Ultrafast package to trigger the change to FTTP and avoid your line issues.

2. Switch provider which will also trigger an FTTP install and avoid your current line issues.

[Rocket11617]

Hi, I've switched over to gigafast! Thank you for your help!

[Rocket11617]

Does anyone know why I can no longer get 5GHz since having to arrange an upgrade to sky gigabite? 

the engineer is expected to come out in the coming days to prep the line before it's activated on 26th October. 

[Rocket11617]

Scratch that I've managed to fix everything.