New Fibre connection.

[NickNewark]

Just upgraded to Sky Fibre FTTP, from Superfast. Everything seems spot on. I've changed to the newer style Router. 
Previously I selected the WiFi channels as it seemed better. 
Is it worth doing this with the new router, it all seems okay, or leave it as it is. 

[Kenny+Rankin]

My motto is 'if it ain't broke, don't fix it'.

[NickNewark]

@Kenny+Rankin I'm inclined to agree. I have to say the service has been brilliant the Sky  Engineer did a great job and even went to the trouble of making sure all the mini boxes worked. Top job. 👍👍 

[Kenny+Rankin]

It's always good to hear of a problem free install - by its very nature, communities such as this tend to highlight the problems since they are visited by those seeking advice.

I too had a great install from Sky and Openreach which included a dig to lay a duct from the manhole at the other end of the street, and then an engineer who routed my fibre unobtrusively under the stairs and through a cupboard.

the only issue I have is the pesky intermittent orange voice light - and that is reportedly an issue at the Sky side 

[Clivers]

@NickNewark Wish I could say the same...our street had Full Fibre installed a few months back. I decided to upgrade and the service from Sky Customer Services has been dire. Couple of OR Engineers visited last week to confirm what work needed doing and to install the outside box on my house. Confirmed what needs to be done and that I will be around on the expected installation date. Just spoken with Customer Services as apparently OR have told Sky a completely different story, needing various permissions etc even from the landowner (me!) and that this will likely take several weeks. Spoke with Customer Services about this, told them what engineers told me. I asked them to go back to OR for further info as to why I had been told completely different info - she got quite heated and stroppy, as though it was all my fault. Looking forward to speaking to a manager about this - Sky really do need to look at their Customer Service!! Shocking and very disappointed as a long time customer.

[NickNewark]

@Clivers  That's not good, tbh I've been so lucky to have had (so far) a flawless install. The Openreach team came last Friday to do the outside work. I do now have two lines running to the house, but that's not really an issue. I was expecting Openreach to come back and remove the old line, but don't think that's going to happen.

Like I said, Sky arrived this morning and he really couldn't have been more helpful. I hope you get things sorted. 🤞🏽