23 Nov 2022 02:20 PM
Internet will randomly turn orange, start flashing then go back to green but it's an ever going cycle. This has been happening for weeks now and I have no idea what could be causing the problem. Have tried every solution possible, removed the wires and attached them again, turned the switch on and off, rebooted my broadband. Still happens. Here are my router statistics:
23 Nov 2022 02:36 PM
Posted by a Superuser, not a Sky employee. Find out more@cookiepowerThe next time that this happens can you run the broadband test and not re-start the router. This way the fault might be found.
Here is the information about the broadband test below.
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
23 Nov 2022 02:42 PM - last edited: 23 Nov 2022 02:43 PM
Posted by a Superuser, not a Sky employee. Find out more
I'd note that's ADSL broadband on a reasonably long line from the telephone exchange, and so far from anything like modern connection speed even when working properly.
24 Jul 2023 10:26 AM
my internet keeps going off then restarting 10 seconds later this is no good im loosing inportant stuff been happening for 3/4 weeks
24 Jul 2023 03:41 PM
Posted by a Superuser, not a Sky employee. Find out more@ragsville Can you run the same test in post 2 please.
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