0

Discussion topic: My internet is but working, the power light and WiFi is on but the internet is not

Reply
This message was authored by: Mohammed26

My internet is but working, the power light and WiFi is on but the internet is not

I have checked all the connections, I have tried to reset but nothing has worked

the power cable is in, the power light is on. The internet is not on. 

Reply

All Replies

This message was authored by: Chrisee

Re: My internet is but working, the power light and WiFi is on but the internet is not

Posted by a Superuser, not a Sky employee. Find out more

@Mohammed26 that implies thst the hub has lost connection to the cabinet che knthe cable from the hub to the incoming service. If your service is still doen this morning run the service checker in the My Sky app as thst should tell you if Sky are aware of an issue. If tgey aren'tvcall them when their phones lines open to report it.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply