Wifi and Broadband keeps disconnecting few times a day random times

[121dot5]

Hi,

I recently moved house, and my wifi and broadband stop working at random times, few times a day.

I was in touch with Sky Customer service, and they said to monitor the modem and router and see what the lights do, and to record it with the times as well.

So far it's been 10 days and keeps disconnecting every day few times a day, even when no streaming or downloading stuff.

Attached the pictures of the lights.

So far I've tried hard reset,  and changed the fiber cable too.

When first the engineer came for the  installation  he replaced the old white box with a new one.

On Monday I should have a call from the engineer , but so far I have no clue what's causing this disruption. Any help appreciated.

[Chrisee]

@121dot5 as you have engineers involved it is pintless guessing at causes but this page  help you understand what the LEDs on the Sky hub mean https://www.sky.com/help/articles/hub-lights-explained-start

The ONT is showingbthe normal lights indicating it is powered it hasca Passive Optical Signal. There is Loss of Servicecand the Local Area Network is connected.

Full fibre connections are normally reliable donwhat ever is wrong is pretty unusual.

[Rzv]

I have similar issue ! 
my WiFi keeps disconnecting several times a day  . I've contacted customer service and they told is some kind of a glitch in their system