Can't send email with Sky connection; can send in other locations. Help!

[SpiderCasparJack]

Hi

Since moving to Sky I can't send email from my Mac Mail but can receive.

I can send emails in other locations (ie not connected to my Sky Internet).

Some further information:

It did not work when tethered to my phone.

Have tried port 465, 587 and 25.

Help greatly appreciated, as this is affecting my business.

[jamesn123]

@SpiderCasparJack 

What is your Sky Shield set to?
Can you unplug your router for 30mins to fetch a new public IP

[SpiderCasparJack]

@jamesn123 

Hi James

Thanks for the reply. Can you give me an idea of how to investigate Sky Shield. I have never heard of it. What should it be set to?

I can unplug my router tonight. Will it automatically find the IP?

Thanks

[jamesn123]

@SpiderCasparJack 

You can manage your Sky Shield here. Try turning it off if it isnt already off.

Your hub will fetch a new public IP automatically as long as you leave it switched off for long enough.

[SpiderCasparJack]

@jamesn123 Thanks so much for that. I'll try your recommendations asap (including the Shield right now).

Thanks again

[SpiderCasparJack]

@jamesn123 

Mmm Shield hasn't worked. Messages just lost in the ether.

Will try the router one. 

[jamesn123]

@SpiderCasparJack 

Changes to your Sky Shield setting can take up to 24hrs to take effect