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Discussion topic: Broadband speed keeps dropping from 497 to 3 meg

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This message was authored by B1895 This message was authored by: B1895

Broadband speed keeps dropping from 497 to 3 meg

I am meant to have ultra fast broadband upto 500 meg but it keeps dropping to 3 - 4 meg, the sky customer service advisor told me to reboot the router did this and it has now reached 7 meg,still 497 below what I pay for is this a regular issue with sky

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Broadband speed keeps dropping from 497 to 3 meg

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Addie15 This message was authored by: Addie15

Re: Broadband speed keeps dropping from 497 to 3 meg

Posted by a Sky employee

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

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