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Discussion topic: WiFi not working 5ghz

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This message was authored by: ORed

WiFi not working 5ghz

5ghz seems not to be working how do I fix

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This message was authored by: Chrisee

Re: WiFi not working 5ghz

Posted by a Superuser, not a Sky employee. Find out more

@ORed all current Sky hubs should broadcast a single dualband SSID what makes you think your hub is not doing that.? The 2.4G`Hz  band has less range than the 5GHz band due to simple physices so devices further from the hub will only connect to that band. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: ORed

Re: WiFi not working 5ghz

Hub is saying it's enabled but neither of my wifi repeaters are picking up the 5ghz and both were yesterday. I have reset all devices. ( by also following basic physics and pushing the reset button 😉 )

This message was authored by: Chrisee

Re: WiFi not working 5ghz

Posted by a Superuser, not a Sky employee. Find out more

@ORed while its possible the hub's 5GHz band output has failed its not a likely fault. Sky will swap a faulty unit if asked but before calling them I would check by funning a wifi analyzer app on a phone to rule out an issue with your WiFi repeaters. If you have a white hub they can use up,to ch165 which not all devices can use the black hubs use ch36 with a 80MHz bandwidth. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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