Broadband booster

[N0neofyb]

Hi, we've just moved into a new house and took our Sky broadband (and TV) with us. In the previous place, WiFi was good everywhere but here WiFi seems to be patchy or non existent on the first floor. How can I order a booster? Do I need to call Sky? 
Thank you 

[caesarome]

If you have Sky Broadband Max then you could call Sky and ask for some pods as per this:

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee

[N0neofyb]

Thank you.

I've got super fast 80 broadband, does that apply?

[TimmyBGood · Accepted solution]

@N0neofyb 

If you have the either the Broadband Boost or WiFi Max add-on.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.