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Discussion topic: tv bill gone up from 59 pounds to 91 pounds ....why?

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This message was authored by DENISGREENE27 This message was authored by: DENISGREENE27

tv bill gone up from 59 pounds to 91 pounds ....why?

Hi

My ususual TV bill is 59 pounds but has gone up to 90+ per month. Why ? no explanation what so ever. also no way of cotacting Sky on the phone .Can some one call me to explain.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: tv bill gone up from 59 pounds to 91 pounds ....why?

Posted by a Superuser, not a Sky employee. Find out more

@DENISGREENE27 

No one will call you. We are customers on here.


If you’ve been a customer for a while a discounted deal may have recently expired or be ending very soon. Sky will have told you the date the discount was ending when you took it out. Try comparing a previous bill to your latest bill and see where the amounts differ
www.sky.com/bill.

If your discount has ended you will need to contact Sky to try to negotiate a new deal which will require another 18 month minimum term contract. Sky are not obliged to offer you another discount so if you’re offered something acceptable you need to agree to it there and then because if you decide to think about it the offer may no longer be available when you call back.

You can either call Sky or use the following link
https://www.sky.com/help/articles/cancel-sky-tv#contact-leave


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: tv bill gone up from 59 pounds to 91 pounds ....why?

Posted by a Superuser, not a Sky employee. Find out more

@DENISGREENE27 you can get through to Sky on the phone but unfortunately wait times can be quite long so you may have to hold for a while before you get through to an agent.

 

If the automated system tries to send you to online to the Sky help documents, just ignore it or when it asks "has that answered your queston?" say no and it will put you in the queue for a customer services agent.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue


NOT a Sky Employee

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