Discussion topic: Missed payment
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on 13 Jan 2025 05:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Missed payment
Hi sky I forgot to pay and set up a direct debit I will pay it tomorrow morning but until can u please turn it on my alarm and CCTV is off no internet no tv and my grandchildren are not happy with out PlayStation they r upset please being a loyal customer for 26 years also vip just asking for 1 day please can u help me thank u
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on 13 Jan 2025 05:11 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Missed payment
@Paz5 this is a community forum of other Sky customers, not a direct route into Sky customer services.
Unfortunately the Sky process is fully automated, so overdue bills will lead to services being restricted until the bill is paid. Sky don't offer a system based on "promises of future payment".
Once you have paid your bill you will also need to resetup your payment method as your direct debit or card details will likely have been removed from your account when it was restricted due to late payment.
Please LIKE any responses you found helpful
Please mark a response as an ANSWER if it has solved your query/issue
Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.
If you would like to post a “Send Your Thanks to Sky” message please click Here
Message posted on 13 Jan 2025 05:12 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Missed payment
We are customers here but what we can say for sure is that Sky will not restore your service until you pay what you owe in full and setup the direct debit.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 13 Jan 2025 05:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Missed payment
And you then need to wait for your payment to clear into Skys account which isn't instant.
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page