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Discussion topic: Missed payment

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This message was authored by Paz5 This message was authored by: Paz5

Missed payment

Hi sky I forgot to pay and set up a direct debit I will pay it tomorrow morning but until can u please turn it on my alarm and CCTV is off no internet no tv and my grandchildren are not happy with out PlayStation they r upset please being a loyal customer for 26 years also vip just asking for 1 day please can u help me thank u 

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Missed payment

Posted by a Superuser, not a Sky employee. Find out more

@Paz5 this is a community forum of other Sky customers, not a direct route into Sky customer services.

 

Unfortunately the Sky process is fully automated, so overdue bills will lead to services being restricted until the bill is paid. Sky don't offer a system based on "promises of future payment".

 

Once you have paid your bill you will also need to resetup your payment method as your direct debit or card details will likely have been removed from your account when it was restricted due to late payment.

Sky Stream and Sky Broadband customer

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This message was authored by caesarome This message was authored by: caesarome

Re: Missed payment

Posted by a Superuser, not a Sky employee. Find out more

@Paz5 

We are customers here but what we can say for sure is that Sky will not restore your service until you pay what you owe in full and setup the direct debit.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Missed payment

Posted by a Superuser, not a Sky employee. Find out more

@Paz5 

And you then need to wait for your payment to clear into Skys account which isn't instant. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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