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Discussion topic: Cancel new order

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Avatar for WinstonHelp
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This message was authored by: WinstonHelp

Message posted on ‎13 Jan 2025 07:51 PM

Cancel new order

Help. Have ordered the wrong service and aware thats my error. I just want to cancel the broadband order. Ordered yesterday, and when I ring Sky I'm cut off, put on hold and then cut off or just get fobbed off. Virtual assist and online chat is a waste of space. Is there a number where somebody who can speak sense answers or is there an email address to use? Thanks for any help 🙂

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎13 Jan 2025 07:54 PM

Re: Cancel new order

Posted by a Superuser, not a Sky employee. Find out more

@WinstonHelp 

Calling Sky is the only way to get the ordered cancelled so try saying nothing when asked any questions by the bot.

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