Refund credit on my account

[jc501]

Hi, I cancelled my Sky broadband in October 2024 and there is a remaining credit of £55 on my account.
I'd like this refunded as soon as possible to my bank account; the payment method is still active.

Can the messaging team please help me?

Thanks, JC

[Daniel0210]

@jc501 
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Lisa-P1987]

Thanks for escalating this. We’ve sent jc501  an invite to chat.