13 Jan 2025 05:31 PM
Hi
i have been trying to change my payment details as the account I use is now closed. I've 2 different cards but neither works and I get an error.
13 Jan 2025 07:22 PM
Posted by a Superuser, not a Sky employee. Find out moreWhat does the error message say ?
13 Jan 2025 08:28 PM
I get the following message when I submit my card details. I've now tried 2 different cards and get the same message.
Your Bill
Change
Review
Confirmed
Payment method for Broadband
& Talk unsuccessful
Your current payment method has not changed due to an unexpected error. Please try again.
Feedback
Try again
View bill
16 Jan 2025 05:08 PM
Could someone please pick this up as i still haven't had a reply
16 Jan 2025 05:17 PM
Posted by a Superuser, not a Sky employee. Find out moreYou will have to call Sky to see if they can change this for you.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
Try saying nothing when spoken to by the bot.
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