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Discussion topic: Change Payment Details

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This message was authored by Nellie4 This message was authored by: Nellie4

Change Payment Details

Hi

 

i have been trying to change my payment details as the account I use is now closed. I've 2 different cards but neither works and I get an error. 

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This message was authored by caesarome This message was authored by: caesarome

Re: Change Payment Details

Posted by a Superuser, not a Sky employee. Find out more

@Nellie4 

What does the error message say ?

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Nellie4
Topic Author
This message was authored by Nellie4 This message was authored by: Nellie4

Re: Change Payment Details

I get the following message when I submit my card details. I've now tried 2 different cards and get the same message.


Your Bill

Change

Review

Confirmed

Payment method for Broadband

& Talk unsuccessful

Your current payment method has not changed due to an unexpected error. Please try again.

Feedback

Try again

View bill

Nellie4
Topic Author
This message was authored by Nellie4 This message was authored by: Nellie4

Re: Change Payment Details

Could someone please pick this up as i still haven't had a reply

This message was authored by caesarome This message was authored by: caesarome

Re: Change Payment Details

Posted by a Superuser, not a Sky employee. Find out more

You will have to call Sky to see if they can change this for you.

 

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

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