Discussion topic: Still waiting for packaging to return equipment

This message was authored by: sc+morgan · ‎27 Nov 2023

Hi I moved home recently and no longer a sky customer, I was told I would receive packaging to return the equipment however it has still not arrived

This message was authored by: PandJ2020 · ‎27 Nov 2023

If it doesn't arrive then use your own.

Not receiving return boxes will not be a reason to stop them charging for non-return.

https://www.sky.com/help/articles/return-or-recycle-sky-equipment

I am just another Sky customer and my views are my own

This message was authored by: caesarome · ‎27 Nov 2023

@sc+morgan

Could the boxes have been sent to your previous address ?

Either way you will need to use or get your won to use as you can print your own return label here:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

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Discussion topic: Still waiting for packaging to return equipment

Still waiting for packaging to return equipment

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