Sky stopped me making a payment

[Jacko2]

I tried to make a payment using the app. But when I tried to use it it says that my bill was not ready and I couldn't pay. Now I'm told that I owe £89 in arrears. 

[Mark39]

You shouldn't need to make manual paynents. Sky require you to have a direct debit or automated monthly  card payment.

[Jacko2]

It's up to sky to inform me not the other way round. 

[caesarome]

It is in the terms and conditions that you need to have a payment method setup so do you have something set up on your account ?

[Mark39]

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@Jacko2 wrote:

It's up to sky to inform me not the other way round. 

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They have.

[Jacko2]

Yes but they keep saying that my bill is not ready. If the bill is not ready yet then I cannot pay it. 

[Mark39]

As explained, you shouldn't need to ,manually pay it. You should have an automated payment set up. Sky will then take payment on your normal payment date.