Issue with missed payment and credit file

[Sammm35]

Morning,

i wondered if anyone has had this problem, i had changed my dorect debit details, and on 28th April it tried to take payment which for some reason failed, i called sky straight away, they said no need to worry we try again in 10 days and as long as that goes through, nothing you need to do at all, i also them received an email from them stating this too, 10 days go by and the direct debit comes out, goes through, all paid and well and i think nothing of it. 

next months payment goes out as normal again on 28th May, but now i have a notification that i have missed a payment to sky on my credit file ? Sky are saying its incorrect but no one know what to do! Has anyone had this issue and if so what have yoh done ? As its badly affecting my credit and we are buying a house this year so feeling pretty stressed for something thats incorrect.

thanks in advance for any help

Sam

[caesarome]

Does your online bill show that your 28th April bill was paid:

https://www.sky.com/manage/bill/

[Sammm35]

Yes all shows as paid, and when i first asked the customer services they said i hadnt missed any payments anyway, i completely understand it wasnt taken on 28th but i called and have their email so thought nothing of it.  

[Mark39]

@Sammm35 speak to the credit reference agency and tell them that it's incorrect. I'm pretty certain theu have a duty and responsibility for making sure their records are correct. They should follow it up with Sky.

[Sammm35]

Thank you, yes im going to write to experian and equifax tomorrow and try that too