Inconsistent Billing when joining Sky Mobile

[Gibbon1978]

I joined Sky Mobile around the 6th February and received my first bill on 22nd February (for £57). I was then surprised to see another bill on the 9th March (for £71), effectively 2 payments in one month. Can anyone explain? Thanks.

[caesarome]

The first two bills are always higher due to the date period they cover (longer than the usual 4 weeks) as you can read about here, halfway down the page here:

https://www.sky.com/help/articles/understanding-my-bills

[Gibbon1978]

Yes, I saw that thanks. However, nowhere did it state that I would billed twice in 2 weeks.

[caesarome]

Just a guess but it might have been covered in the small print somewhere,

[SKY1992bf]

@Gibbon1978 The following is taken from: https://www.sky.com/help/articles/sky-mobile-bills-and-payments-understanding-my-bills

Your first bills

Here's how your first couple of bills will work.

Your first bill

You start paying for Sky Mobile from the date you activate your SIM. We’ll take your first payment 3 days after that (or up to 13 days after that if you're paying by Direct Debit) and it covers your first month. For example:

• Your SIM is activated on 4 July, payment is taken on 7 July (or 17 July if you're paying by Direct Debit) and covers the period from 4 July – 3 August.

If you activated on the 29th, 30th or 31st of the month, your first bill might be lower as it will cover less than a full month.

Your second bill

We’ll take your second payment on your payment due date. This is 3 days after the date of the month you first activated your SIM, as long as you haven't changed your payment due date after your first bill.

Because you pay a month in advance, your second bill covers next month in advance. Using the example from the first bill:

• Your second payment would be taken on 7 August and covers the period from 4 August – 3 September.