iPad & sim

[ms967]

iPad and sim, sim not showing on account to activate, how do I resolve this.

[caesarome]

Are you signed in with the correct account details so the same as you used when placing the order as usually being signed in with the wrong details are the cause behind this.

If you are sure you are then give Sky a call from another phone for help with this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

[ms967]

Called, apparently another account was created, and not to my email address, a different one which is not me and have asked me to return the  iPad and sim if I want it connected to my account. Then they will send me another I pad and sim, which is bonkers, However all my contract/order details have come to my email . It is very odd , so I have contacted the complaint department in the hope they can resolve. 

[63johnw]

Hi @ms967  this does seem to happen from time to time, the advice you have been given is correct, you need to return the iPad and sim then get a new one sent which will be allocated to the correct account.