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Discussion topic: Returning from abroad

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Avatar for F0w
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This message was authored by: F0w

Message posted on ‎18 Jan 2025 09:45 AM

Returning from abroad

I have returned from a trip out of the EU where I turned my mobile service & data roaming off and didn't use my data. 
I have  returned and my phone won't connect to a network and keeps coming up with SOS sign.

I have turned my mobile data on/off, phone on/off, made sure all updates are done etc. and still not working. 
Does anyone know how to fix this please? 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎18 Jan 2025 10:27 AM

Re: Returning from abroad

Posted by a Superuser, not a Sky employee. Find out more

@F0w 

Have you made sure this is set to home:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Abroad..


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Abroad.

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