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Discussion topic: Transferring number to Sky but new number given

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This message was authored by JohnSirl This message was authored by: JohnSirl

Transferring number to Sky but new number given

Hey everyone,

 

I've just gone through the process to transfer my number to Sky but after going through the set up I got a text to say 'You're now up and running with Sky Mobile, your new number is 089XXXXXXXX.

 

I don't want a new number! I want and need to keep my old one. 

 

I can't find a number to ring them, does anyone have any idea where I should go from here? I 100% selected to transfer my number btw

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Transferring number to Sky but new number given

Posted by a Superuser, not a Sky employee. Find out more

@JohnSirl  Are you transferring a number from a different provider 

 

or trying to transfer from one sim to another 

 

if the following you need to obtain a pac code from old provider and give this to sky by calling 150

 

if the latter you can't without transferring the number out to another payg provider then back again to the correct sky sim


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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JohnSirl
Topic Author
This message was authored by JohnSirl This message was authored by: JohnSirl

Re: Transferring number to Sky but new number given

I'm transferring from Three mobile to Sky

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Transferring number to Sky but new number given

Posted by a Superuser, not a Sky employee. Find out more

@JohnSirl Then you need to obtain a pac code from three then give this to sky by calling 150


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
This message was authored by caesarome This message was authored by: caesarome

Re: Transferring number to Sky but new number given

Posted by a Superuser, not a Sky employee. Find out more

@JohnSirl 

That message yoh have received is to do with your activating the Sky sim only. As advised by @SKY1992bf you now need to get a pac code from your previous network and give this to Sky who should then transfer your number over on the next available working day.

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