No network. States I'm not registered on network. Tried everything virtual assistant suggested.

[Kaz57]

Not been able to make or receive calls for hours now.  Phone states I'm not registered on network. Tried everything virtual assistant suggested. Obviously cannot ring them as I have no network!! Any suggestions?

[caesarome]

A few questions:

Has this issue just started ?

Are you new to Sky Mobile and have you activated the sim ?

Is the phone from Sky ?

[Kaz57]

Been with Sky for quite a while. Problem started this morning. Purchased the phone from Sky

[caesarome]

Does any network issues show here for you:

https://www.sky.com/help/servicestatus/your-services/mobile

[Kaz57]

Yes been checking service status on and off all day. States there are no issues in my area

[caesarome]

Are you able to try the sim in another phone to see if it works ?

[Kaz57]

Not sure but will try that

[Kaz57]

My current sim doesn't fit my other phone. This is hopeless. 

[Vinny81]

I'm having the same issue in the Stockton on Tees area , message on phone saying not registered on network..

[Kaz57]

Its so frustrating. Tried everything. Need to ring customer services but hey I've got no phone 😣

[SkyeL]

I am having exactly the same issue! I am on the phone to them right now. They are telling me they have to send me out a new sim but if others are having exactly the same issue then this is a network problem not a sim problem. I managed to use my work mobile to get on a call with them because the online support were of no use. I have been with sky for 2 years and this happened yesterday.