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Discussion topic: Why wont my phone work outside

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This message was authored by Kyllie This message was authored by: Kyllie

Why wont my phone work outside

My phone wont work outside, mobile data is on, it keeps saying im currently offline, its a new handset it is unlocked. For days it said no service, that problem isnfixed its still not working

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Why wont my phone work outside

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kyllie  check your APN settings. 

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This message was authored by JDeeIE This message was authored by: JDeeIE

Re: Why wont my phone work outside

I assume you mean data?. Or all services ? 

it's working connected to broadband WiFi Calling ? 

but outside no ? 


Have you got VoLTE on ?  

This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: Why wont my phone work outside

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kyllie  check your APN settings. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Kyllie
Topic Author
This message was authored by Kyllie This message was authored by: Kyllie

Re: Why wont my phone work outside

Surley they should all be set, 

Kyllie
Topic Author
This message was authored by Kyllie This message was authored by: Kyllie

Re: Why wont my phone work outside

Yes thats on, mobile data is on, the phone works inside on wifi, as soon as i go out side it doesnt work 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Why wont my phone work outside

Posted by a Superuser, not a Sky employee. Find out more

Not necessarily @Kyllie have you checked ?

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
Kyllie
Topic Author
This message was authored by Kyllie This message was authored by: Kyllie

Re: Why wont my phone work outside

No i havnt, i wouldnt know how or what they should be 

This message was authored by 63johnw This message was authored by: 63johnw

Re: Why wont my phone work outside

Posted by a Superuser, not a Sky employee. Find out more

What phone do you have @Kyllie  ?

 

this is what they should be. 

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky

 

mms settings 

Name: Sky Mobile MMS
APN: mms.mobile.sky

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by 63johnw This message was authored by: 63johnw

Re: Why wont my phone work outside

Posted by a Superuser, not a Sky employee. Find out more

Also check for issues in your area @Kyllie 

 

https://www.sky.com/help/articles/service-status-sky-mobile

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I AM NOT A SKY EMPLOYEE

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I Wont Respond To Direct Messages So Ask Any Questions Here
Kyllie
Topic Author
This message was authored by Kyllie This message was authored by: Kyllie

Re: Why wont my phone work outside

  • Thank you for them, i will have a look 😊 
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