Problem with my order

[Sammyk45]

Hi, 

I have just gone through all the steps to order a new phone.. everything got the end screen and just checked back and it says problem with my order. 
will it take a while to register the new order or do i need to speak to someone to rectify the problem? 
thank you 

[Daniel0210]

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@Sammyk45 wrote:

will it take a while to register the new order or do i need to speak to someone to rectify the problem? 

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@Sammyk45 

Might be a good idea to call Sky to see what the problem was. If nothing else it'll save you trying to order again and encountering more credit checks. 

[Sammyk45]

Ok thank you.. have just rang and an automated message said "good news we have received your order but we do not have a delivery date" 

if nothing changes in the next couple of days I will call again. 
Thank you for your help 

[Daniel0210]

@Sammyk45 

Good news then. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.