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Discussion topic: Problem with my order

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This message was authored by Sammyk45 This message was authored by: Sammyk45

Problem with my order

Hi, 

I have just gone through all the steps to order a new phone.. everything got the end screen and just checked back and it says problem with my order. 
will it take a while to register the new order or do i need to speak to someone to rectify the problem? 
thank you 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem with my order

Posted by a Superuser, not a Sky employee. Find out more

@Sammyk45 wrote:

will it take a while to register the new order or do i need to speak to someone to rectify the problem? 


@Sammyk45 

Might be a good idea to call Sky to see what the problem was. If nothing else it'll save you trying to order again and encountering more credit checks. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sammyk45
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This message was authored by Sammyk45 This message was authored by: Sammyk45

Re: Problem with my order

Ok thank you.. have just rang and an automated message said "good news we have received your order but we do not have a delivery date" 

if nothing changes in the next couple of days I will call again. 
Thank you for your help 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem with my order

Posted by a Superuser, not a Sky employee. Find out more

@Sammyk45 

Good news then. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order

When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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