19 Jan 2025 03:02 PM
Hi,
I have just gone through all the steps to order a new phone.. everything got the end screen and just checked back and it says problem with my order.
will it take a while to register the new order or do i need to speak to someone to rectify the problem?
thank you
19 Jan 2025 03:05 PM
Posted by a Superuser, not a Sky employee. Find out more
@Sammyk45 wrote:
will it take a while to register the new order or do i need to speak to someone to rectify the problem?
Might be a good idea to call Sky to see what the problem was. If nothing else it'll save you trying to order again and encountering more credit checks.
19 Jan 2025 03:24 PM
Ok thank you.. have just rang and an automated message said "good news we have received your order but we do not have a delivery date"
if nothing changes in the next couple of days I will call again.
Thank you for your help
19 Jan 2025 03:29 PM
Posted by a Superuser, not a Sky employee. Find out moreGood news then. The most up to date information (after credit checks are complete) on your particular order should become available at:
https://www.sky.com/help/articles/track-sky-order
When your order is ready you should get an email from Sky, and then another from the courier (usually DPD) which will have details of your 1 hour delivery time slot. As customers we have no insight into stock levels or the delivery timescales.
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