identity theft

[Kal791]

Hello,

I just received mail through the post indicating that someone used my address and similar name to mine to open an account and ordered two phones from sky mobile.

I have been recently vicitim of identity theft and they ordered other items from different retailers

Who can I contact at Sky to report this fraud please?

Thanks

[63johnw · Accepted solution]

Hi @Kal791  use the link below and scroll to need more help at the bottom, there is a number there you can call but I am not sure how much help they will be as they will want to speak to the "account holder". 

https://www.sky.com/help/home

[Daniel0210]

@Kal791 

You may wish to report it the Action Fraud. They don't 'investigate' fraud themselves but collate patterns of fraud. If they find a line of enquiry they can pass it to your local police for consideration of them investigating. 
https://www.actionfraud.police.uk

[Kal791]

Hi @63johnw 

I found a number in the "Need more help?" menu on that page and they got me through to the fraud department at sky and it's being taken care of. Thank you very much for your help

[Kal791]

Hi @Daniel0210 ,

That's been done last week but I only received the mail through the post yesterday (royal mail....)

Thank you very much