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Discussion topic: identity theft

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This message was authored by Kal791 This message was authored by: Kal791

identity theft

Hello,

I just received mail through the post indicating that someone used my address and similar name to mine to open an account and ordered two phones from sky mobile.

I have been recently vicitim of identity theft and they ordered other items from different retailers

Who can I contact at Sky to report this fraud please?

Thanks


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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kal791  use the link below and scroll to need more help at the bottom, there is a number there you can call but I am not sure how much help they will be as they will want to speak to the "account holder". 

https://www.sky.com/help/home

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I AM NOT A SKY EMPLOYEE

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This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kal791  use the link below and scroll to need more help at the bottom, there is a number there you can call but I am not sure how much help they will be as they will want to speak to the "account holder". 

https://www.sky.com/help/home

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

@Kal791 

You may wish to report it the Action Fraud. They don't 'investigate' fraud themselves but collate patterns of fraud. If they find a line of enquiry they can pass it to your local police for consideration of them investigating. 
https://www.actionfraud.police.uk

 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

Hi @63johnw 

 

I found a number in the "Need more help?" menu on that page and they got me through to the fraud department at sky and it's being taken care of. Thank you very much for your help

Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

Hi @Daniel0210 ,

 

That's been done last week but I only received the mail through the post yesterday (royal mail....)

 

Thank you very much

This message was authored by AndyCr15 This message was authored by: AndyCr15

Re: identity theft

@Kal791  I wonder if you could share the number for the Fraud team.  I received a phone I didn't order, Sky are not being very helpful and in fact I've now received a demand from a Debt Collector, despite me raising this problem with them within an hour of receiving the phone, two months ago.  (And contacting them five more times)

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

@AndyCr15 

Any direct dial number for a specific team wouldn't be allowed on here. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

@AndyCr15 have you returned the phone to Sky?

I am just another Sky customer and my views are my own
Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

Hi,

The number I found back then seems to have been removed from the website, so I am not sure if it's still active

I looked into the call history on my phone and I found:

 

(removed)

 

I asked the agent to redirected my call to the sky fraud department 

 

Did you report the incident to the action fraud: https://www.actionfraud.police.uk/

 

MODERATOR NOTE: Numerical information removed.

This message was authored by caesarome This message was authored by: caesarome

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

@AndyCr15 

You could using the links at the bottom of this page:

 

https://www.sky.com/help/articles/account-takeover

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Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

I am not able to post the number here as it deletes it but it's most likely the same sky support number you've used. When I called I asked to be redirected to the fraud team. it ended with 1053 or 4306

Did you report the incident to the actionfraud police

 

This message was authored by AndyCr15 This message was authored by: AndyCr15

Re: identity theft

To answer some questions, I've still got the phone.  I'm trying to return it, but keep just getting told 'someone will contact you'.  It's still here in its box...

 

I've only today been told to contact Action Fraud and this was by the debt collector, Sky had never told me to do so in the last two months.  They're not open until Monday, so I will call them on Monday and hopefully receive a crime number.

 

I'll take a look at the account take over, thanks, although now I'll wait until I've called AF before I do anything more.

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