4

Discussion topic: identity theft

Reply
This message was authored by Kal791 This message was authored by: Kal791

identity theft

Hello,

I just received mail through the post indicating that someone used my address and similar name to mine to open an account and ordered two phones from sky mobile.

I have been recently vicitim of identity theft and they ordered other items from different retailers

Who can I contact at Sky to report this fraud please?

Thanks


Best Answers
This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kal791  use the link below and scroll to need more help at the bottom, there is a number there you can call but I am not sure how much help they will be as they will want to speak to the "account holder". 

https://www.sky.com/help/home





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.

View this Answer within the discussion

Reply

All Replies

This message was authored by 63johnw This message was authored by: 63johnw Answer

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

Hi @Kal791  use the link below and scroll to need more help at the bottom, there is a number there you can call but I am not sure how much help they will be as they will want to speak to the "account holder". 

https://www.sky.com/help/home





If someone has helped give them a thumbs up.

If their answer solved your issue mark it as the correct answer.

I won’t respond to direct messages so please post any problems on the forum.
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: identity theft

Posted by a Superuser, not a Sky employee. Find out more

@Kal791 

You may wish to report it the Action Fraud. They don't 'investigate' fraud themselves but collate patterns of fraud. If they find a line of enquiry they can pass it to your local police for consideration of them investigating. 
https://www.actionfraud.police.uk

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

Hi @63johnw 

 

I found a number in the "Need more help?" menu on that page and they got me through to the fraud department at sky and it's being taken care of. Thank you very much for your help

Kal791
Topic Author
This message was authored by Kal791 This message was authored by: Kal791

Re: identity theft

Hi @Daniel0210 ,

 

That's been done last week but I only received the mail through the post yesterday (royal mail....)

 

Thank you very much

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion