Sim

[Calliesammut]

I converted my eSIM to a normal sim but I can't activate my sim as it still has all the information on my sky account to activate my eSIM has anyone else had this problem and how did they fix it.

[JDeeIE]

Assume My Sky account login will be little use, 

eSIM menu may have the option of convert to physical  ? 

call Sky Mobile and ask if they have to do such on receipt of physical or can it be done on My Sky & ask them if o guide you through the process if it can be done via My Sky. 

Ire My Sky has variations but it's defo a "eSIM options" when I select manage sim  on Sky Ire My Sky to convert to a physical sim. 

[Tom-W19]

Hi @Calliesammut 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147