18 Jan 2025 03:06 PM
I can do nothing with my Sky Mobile account as it states I have outstanding issues. I have no arrears nor ever have.
when I reinstate services the bill shows as zero but the error continues.
I know this is a common issue. Is there an easy fix?
18 Jan 2025 03:08 PM
Posted by a Superuser, not a Sky employee. Find out more@LeeDO Are you able to use your mobile without issues and it's just your online account that's the problem
18 Jan 2025 06:44 PM
Yes I can't upgrade my mobile, pay off my contract or do anything online with my account.
18 Jan 2025 07:06 PM
Posted by a Superuser, not a Sky employee. Find out more@LeeDO To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts
So look out for a chat bubble across the bottom of the screen when logged onto the forum
This link explains how this works
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Be reassured the email & message is from Sky and your details are safe and secure.
Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again
NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion
NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome
18 Jan 2025 07:50 PM
Thanks
18 Jan 2025 08:59 PM
I have the same issue, did you manage to find a fix for this?
18 Jan 2025 09:08 PM
No still waiting for help but as soon as I hear something I'll let you know how to get it resolved.
20 Jan 2025 08:46 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
No problem. Browse or search to find help, or start a new discussion on Community.
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