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Discussion topic: Restricted Services

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This message was authored by LeeDO This message was authored by: LeeDO

Restricted Services

I can do nothing with my Sky Mobile account as it states I have outstanding issues. I have no arrears nor ever have. 

when I reinstate services the bill shows as zero but the error continues. 

I know this is a common issue. Is there an easy fix?

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This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Restricted Services

Posted by a Superuser, not a Sky employee. Find out more

@LeeDO  Are you able to use your mobile without issues and it's just your online account that's the problem 


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Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
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if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

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LeeDO
Topic Author
This message was authored by LeeDO This message was authored by: LeeDO

Re: Restricted Services

Yes I can't upgrade my mobile, pay off my contract or do anything online with my account. 

 

This message was authored by SKY1992bf This message was authored by: SKY1992bf

Re: Restricted Services

Posted by a Superuser, not a Sky employee. Find out more

@LeeDO    To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome


~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please note: I am just a sky customer not a employee - posts from sky employees are clearly marked as such
my setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime video
Please note: I only provide help on the main forums and not via PM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others

If you would like to post a “Send Your Thanks to Sky” message please click Here
LeeDO
Topic Author
This message was authored by LeeDO This message was authored by: LeeDO

Re: Restricted Services

Thanks 

This message was authored by Mathew13 This message was authored by: Mathew13

Re: Restricted Services

I have the same issue, did you manage to find a fix for this?

LeeDO
Topic Author
This message was authored by LeeDO This message was authored by: LeeDO

Re: Restricted Services

No still waiting for help but as soon as I hear something I'll let you know how to get it resolved. 

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Restricted Services

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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