Why wont my phone work outside

[Kyllie]

My phone wont work outside, mobile data is on, it keeps saying im currently offline, its a new handset it is unlocked. For days it said no service, that problem isnfixed its still not working

[JDeeIE]

I assume you mean data?. Or all services ? 

it's working connected to broadband WiFi Calling ? 

but outside no ? 

Have you got VoLTE on ?  

[63johnw · Accepted solution]

Hi @Kyllie  check your APN settings. 

[Kyllie]

Surley they should all be set, 

[Kyllie]

Yes thats on, mobile data is on, the phone works inside on wifi, as soon as i go out side it doesnt work 

[63johnw]

Not necessarily @Kyllie have you checked ?

[Kyllie]

No i havnt, i wouldnt know how or what they should be 

[63johnw]

What phone do you have @Kyllie  ?

this is what they should be. 

Internet APN Settings:

Name: Sky Mobile Internet
APN: mobile.sky

mms settings 

Name: Sky Mobile MMS
APN: mms.mobile.sky

[63johnw]

Also check for issues in your area @Kyllie 

https://www.sky.com/help/articles/service-status-sky-mobile

[Kyllie]

• Thank you for them, i will have a look 😊