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Discussion topic: Login to my account

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This message was authored by Sloppyhammer This message was authored by: Sloppyhammer

Login to my account

So I took a new iphone 15 pro max out through sky mobile created a sky ID I've been trying to login to pay my bill but it's just saying the page is restricted 🚫, so I turned my phone on and off to try again but it's still not working tried a new sky id still didn't work so I'm kinda stuck atm!! Keeps asking me for a sky box number and I don't have a sky box!  I just thought it was good service to choose 🤷🏻

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This message was authored by caesarome This message was authored by: caesarome

Re: Login to my account

Posted by a Superuser, not a Sky employee. Find out more

Usually you don't have to pay the bill manually as it will be taken via your payment method that you provided when ordering the phone,I say this because so many people pay the bill themselves manaully and a day or two later it is also taken from their payment method.

 

For the restricted issue I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

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This message was authored by Greenfingers001 This message was authored by: Greenfingers001

Re: Login to my account

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Sloppyhammer an invite to chat.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Login to my account

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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