Sky mobile credit agreement

[JamieM26]

Hi, I have purchased a phone off sky mobile today and have received an email with a link to sign my credit agreement, but when I click on it it just takes me to the sky mobile page. I have checked my sky id is linked to the account and it says it is. So not sure where to go from here to sign the agreement 

[caesarome]

@JamieM26 

Can you access your message centre via this link as this is where your mobile credit agreement should be:

https://www.sky.com/mymessages

[JamieM26]

I can access my messages but there is no message for a credit agreement 

[caesarome]

@JamieM26 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Lisa-P1987]

Thanks for escalating this. We’ve sent JamieM26  an invite to chat.

[AlanBills]

I have purchsed a new  mobile phone from Sky today. But I am unable to find the page where I can sign my credit areement. I have verified my password and ID, but the page does not take me to me being allowed to sign my credit agreement. I was told I would be sent a link to take me straight to this but the sky mail sent to me just tells me to go to the sky page. When i go to the page it states I do not have a contract with sky. I have tried to chat to the virtue assistant but after 1 hours they have not been able to answer my question on how to sign my credit agreement. I have almost given up

[caesarome]

@AlanBills 

Have you linked your mobile account to your Sky ID as per this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

Then does using the button on this page take you to it:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement