Mobile Service and Personal Hotspot has been a disaster

[hadamawkins]

My experience so far with SkyMobile has been inconvenient so far to say the least.

I originally switched over from 3 back in September/October, when a family member who works for Sky told us about their offer for unlimited everything for a tenner a month before increasing to 15 a month for life after, which seemed too good to be true (which apparently it is). 

Within the first week or so, I ran into an issue where the option for my personal hotspot on my iPhone 13 had disappeared completely, and going into mobile data settings, trying to select the 'personal hotspot' heading was met with the prompt 'to activate personal hotspot contact Sky IE' which I did, to immediately be met by a terribly frustrating AI system that takes around 2-3 mins to get through before begging to even contact an agent. 

The agents themselves are sub-standard, I'm not a genius when it comes to technology, but all they seem to do is read the troubleshooting steps that are available online, granted they eventually worked.

Fast forward to about a week or two ago (30/12/24), and the same issue arises, except this time to add onto the issue, my mobile service began to stop working completely. 5G/4G etc was constatly being found and dropped, found and dropped etc. I again got onto the mobile agents, who again gave me the exact same troubleshooting steps, which I had obviously already gone through myself, but I again went through the steps with them, which involved actions that would disconnect the call, and left me either waiting for a call back or calling again and going through the same repetitive AI call system. Thankfully the steps worked the second time around... for about a week. 

This week has been absolutely abysmal in terms of using this mobile network provider. The same problems are occuring again, constant dropping and finding of 5G etc, personal hotspot is gone and when it's available it doesn't work because now any attempt to go online using my data is met with the prompt 'unable to access mobile data network, use wi-fi to access data'. I called the agents on Monday, where AGAIN I went through the troubleshooting steps that I had gone though myself, and had to get in contact with 6 different agents as the calls kept dropping due to resetting setting or turning on airplane mode etc. It is now Thursday, and I'd say through no help but my own, I've managed a total 2 and a half hours of my 'unlimited' data. 

I swapped sims with my mother for about an hour, putting the Sky sim in her android phone and her GoMo sim in my iPhone 13, both worked fine. Apparently sky seem to have an issue/glitch with the iPhone 13 that doesn't seem to have a fix?? I'm hoping I'm not the only person that has had this problem so far, and I'll be attaching a few notes and videos of what has been occurring. 

My current plan is to pray that this issue is resolved by Thursday the latest, and if not go grovelling back to 3 and hope they can give me the plan they were offering me as I confidently cancelled my contract with them for this (removed) of a mobile service. Thankfully I have a family member within Sky who is looking at having any cancellation charges wiped as I'm not sure others in this situation would be as lucky, so if you happen to be reading this before swapping over, I emplore to give it another 4/5 years before you do and hope this company can sort itslef out because it appears they don't have a clue how to run a complex mobile service.

MODERATION NOTE: Inappropriate language removed.