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Discussion topic: Cannot activate my sim as it doesn’t appear on account

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Avatar for sunshine72017
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This message was authored by: sunshine72017

Message posted on ‎13 Jan 2025 07:55 AM

Cannot activate my sim as it doesn’t appear on account

I've just purchased a new iPhone 15 plus. I want to transfer my old giffgaff number to my new sim. I chosen an eSIM but beginning to wish I hadn't. 

I've requested a PAC from giffgaff. However, when I log in to sky, my Sim does not appear on my account. This means I cannot activate it. So I'm just stuck in limbo with no access to calls or texts. 

I can't even call sky because my calls won't work as my SIM card isn't activated. 

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎13 Jan 2025 10:15 AM

Re: Cannot activate my sim as it doesn’t appear on account

Posted by a Superuser, not a Sky employee. Find out more

If your sim isn't appearing then are you using the correct login details ?

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