Send Thanks to Sky

I have to give a massive thank you Sean for the fantastic customer service. What an asset he is to Sky . After hanging on the phone for over an hour because the previous advisor hung up on me because really didn't know what she was doing!! I was at boiling point then . But I was so lucky to be connected to Sean who sorted my issue out within 10 minutes and went above and beyond to help me set up my Sky Glass . It has restored my faith that there are some genuine people who really cares about giving excellent service . If you are lucky enough to be connected to Sean you will be as amazed as I was . Once again a big thank you .  ... View more

Marina helped sort out multiple issues today that took about 4-5 hours to go through them all and sort out, at all times she was beyond nice and helped get absolutely everything sorted. Got me a brilliant deal for Wi-Fi and tv, even better than I thought I could get. Very very happy with the customer service I received today. Thank you.  ... View more

I would like to thank Naz somewhere in the north of England for his patience and incredible help on Monday afternoon. I am entitled to the Paramount Channel but I could not get it running. I spoke to THREE people before finally getting SUCCESSFUL help from Naz. He rang me back yesterday to see if all was working but sadly I was out so could not take his call to thank him. Please pass this message on to him. He deserves credit, he was polite, patient and had a great sense of humour. A big thank you. ... View more

paul ma telephone befriender is a fantastic kind caring thoughtful young laddie way a heart of gold. whom has spend a serious considerable amount of his time chatting over the phone. over the past few months we hae built a very strong bond.   we are all lassies an laddies in caledonia. aye truly appreciate the care paul has kindly shown towards mysel and his calls always lift ma spirit. paul goes above an beyond the call of duty. he is an absolute smashin scottish laddie an a true credit tae alba. sending biggest hugs lots o love   frae yer wee highland lassie.   all the very best stay strong an positive   slainte mhor   alba gu brath   hae a lovely evening.     ... View more

Would like to acknowledge the customer service agent on the phone today called Stan.Knowledgeable, friendly and extremely patient. Excellent service, would love for this chap to get some well deserved recognition!  ... View more

Just like to say a big thanks to Glen the Sky engineer who fixed our TV on Sunday 15th October 2023. Fixed the problem in no time at all. Excellent service, highly professional, very polite, great advice and set me up with 2 months free Sky Cinema. Even set up the volume control on my Sky Q remote. Give this man a promotion and a pay rise, definite asset to Sky. ... View more

Just want to say a massive thank you to Michael in the sky q tech team who today finally sorted out getting me and engineer visit after months of my Internet dropping out. He compensated me for having to deal with a sadly unhelpful lady I had previously spoken too that said there was nothing wrong and put me through to cancellations ... View more

Jane helped me resolve issues with my Sky Tv. She was extremely patient and kind, took me through all the necessary steps and made sure everything was resolved.  ... View more

Hi   i habe just spent a few minutes on the phone to Andrew. I was really stressed and worried about a bill. He was kind, calm and so helpful. Just a wonderful all round person to speak to.   it was not just that he managed to sort my issue, but it was how he did it, and for that I can't thank him enough. I had been worried and crying about the issue and he handled it professionally and with such kindness, thank you @Andrew, sky are so lucky to have you xxx  ... View more

Excellent service from John in the Guest List Team based in Livingston. I rang with a billing issue which he explained fully and was rectified promptly. The normal excellent service from that team.  ... View more

I would just like to say congratulate and thank Andrew from the dunfermline call centre (Removed) for his outstanding customers service. He was very patient knowledgeable and friendly. He is by far the best customer advisor I have ever spoken to from any company. Thank you so much for all your help Andrew. Also maybe his call should be used for training purposes. I really hope Andrew gets the recognition he deserves with his outstanding service that he delivered.   Moderator note: Removed identifiable details ... View more

I just wanted to leave a 5 star review for Joe in the Sky VIP call centre in London. I'd make it 6 star if that was possible!    He was just the loveliest american guy from NYC, who not only sorted my Sky query out promptly and effectively, he also gave me heaps and heaps of advice and recommendations for my upcoming trip to NYC. His customer service was outstanding and I would really like for this to be acknowledged with him.  He made my custom feel important, didn't rush me off the call and all in all made me feel like my call mattered! I now have my Sky query resolved and a wonderful list of recommended places to visit in NYC from someone who lived there.... the best kind of recommendations!  Thanks Joe, your customer service really brought a smile to me face and it most definately  was the best customer service I have received from Sky in my 17 years as a customer!    ... View more

A huge thank you to David who provided a great deal on my sky tv, broadband and mobiles.  It was great to speak to someone who is knowledgable about their products, friendly and has time to discuss your requirements with no pressure.  Excellent customer service and a real credit to Sky.  ... View more

I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.   Thank you Mark. You are  a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.    I would like recognition to go to him.  ... View more

Micheal was amazing with helping me with my issues and concerns with cancelling a phone contract and sim on my account, he was patient kind and considerate and made sure I understood all the terms and conditions and a step by step of what will be happening in the following weeks. His Scottish accent was amazing he truly is an upstanding member of the sky call support team.   Thank you, Phil Walker ... View more

My broadband and tv were due for renewal next month and I got a fantastic deal and I'd like to say a big thank you to Elizabeth for all her help she was very kind thank you Elizabeth  ... View more

Eugene picked up my call to Sky about poor WiFi reception. He was patient and friendly. Eugene is based in Bulgaria. He completed all the checks with me and has arranged for an engineer to call at my home. Really appreciated his help and the conversation as a whole. Well done!😊 ... View more

I want to express my gratitude to Shiv for his assistance, who was incredibly helpful. He was quite understanding with me and suggested that I upgrade my phone, which I did. Even though it wouldn't have happened if it weren't for him, it was a wise choice. ... View more

I would like to say a big THANK YOU  to engineer Mark who visited me yesterday (6/09/23), here in Eastbourne. He arrived with a bright "Sky Engineer here" and proceeded to fix my problems, expalining what he was doing and getting the job done very quickly and with a cheery smile and a very kind and bright disposition. How wonderful to find such marvellous customer service from this young man. ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

Just wanted to praise the engineer Lee who tried his hardest today to fix our Internet problem.  From the moment he arrived he was polite, thoughtful and professional.  He put shoe covers on even though I said it wasn't necessary and he was careful in my home listening to my instructions about my pets . He listened carefully to what had happened,  my concerns with respect and tried his very best to help. He's a credit to Sky , more staff should learn from him.   ... View more

Thank you to Muhammed Ali who I spoke to today 1/10/2023 just after 11:35 over the phone regarding my mobile phone. He was so helpful and wasn't pushing sales on me after my conversation.   Thank you. Kind regards. Sarah. ... View more

Laura helped me to sort out the Move Home with Sky problem. She was extremely patient through the whole conversation and she walked through few possible solutions with me .  Now my problem fixed!  ... View more

 *** SKY TV must appreciate there staff for such services ***   Thank you so much Chelsea.. Your services deserve appreciation thats the reason I am sharing my thoughts hope SKY team read and appreciate you.   I am with SKY TV since more then 10 years but recently due some advisors errors and false promises and promises made to give me a call and apologise or compensate ... they lost trust ... i lost my trust talking to any advisor because they seem caring on phone but at the back they do mistake and customer like me suffers there mistake and extra billing.   But Chelsea is the staff I spoken to on 29/09/2023.. between 9.am till 10.45am.. Her customer services shall be an example for perfect customer handling. The way she handle my queries.. my issues... my past bad experience.... very Professional .. sweet.. caring... and with in time she handled my problem which I had been struggling and frustrated since August 2023.... she handled in one call and thank you to her manager as well she/he helped her.. but if services like her provided to customers will always keep us using SKY TV. THANK YOU Chelsea and SKY Team for having such staff and services. Words might not explain the kind of appreciation I really wanted to share for her .. but I am a happy customer for today just because of her.   If Sky needs to contact me they are most welcome.   Regards,   Asif Faizullah   ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

I renewed my sky sim deal yesterday as due for renewal in October I upgraded from 2 gigs to 4 gigs of data I had a very kind gentleman and woman helping they were fantastic so I want to thank them very much for there help I can't remember there names I'm an accessibility customer I then spoke to a guy who I couldn't understand he was foreign at sky mobile team I was told I'd only speak to people from the uk and not abroad please make sure in the future when I speak to sky mobile it's uk advisors only Thank you  ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more

Hello my name is Chantelle Howlett  Today I called on the 26.09.23 and the second person i spoke to was a women called Julie. I wanted to say she is amazing and should have a raise. I have been with sky for four and half years now and before that through my mother who had a sky account and I have had nice people before don't get me wrong. To be honest it's mainly rude people I get through to. But Julie was wonderful she help me so much I have had a really hard time this year and some really bad luck. I have bad mental and physical health and also a carer for my mother who has cancer. And she help me so much and made a big difference that I actually cried happy tears. Tell her thank you so much and she made my day maybe even year. I glad that is truly kind and amazing people out there like her.    ... View more

Had sky glass, since November  2021, had no problems  with  it, and had sky live  camera  since it came out  in June  and again  no problems  ... View more

I can't say enough about how well Sheila (Removed) handled me on the phone. I say 'handled' with the utmost praise and thanks intended 🙂   After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.   The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human). When I do get through and get cut off, agents say they've tried to ring me back but can't get through  so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.   So I'm not thanking sky here.   But I am thanking Sheila from the bottom of my heart.   By the time I got through to Sheila I was an angry mess. The patience and kindness Sheila showed me was above and beyond. By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra. Not only that, but she personally made sure to call me back - and keep trying until she got through -  instead of making me spend even more of my free time doing it. And then kept her word.   The installer, Martin, who came round a few weeks later was amazing too. Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.   And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.   If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.   Thank you thank you thank you for great service Sheila and Martin 🙂 ... View more

I would like to say a massive thank you to Sarah in upgrades.  she was amazing, she went through everything in such detail to make sure we got exactly what we wanted.  she was so friendly and polite it was so lovely to talk to someone who actually cared about their customer rather then rushing through to them quickly get the customer off the phone. She is an amazing credit to your company !!! My three year old wanted to say hello and Sarah was more then happy to say hello and ask her about her day and my daughter loved it. Thank you again Sarah you star !!!  ... View more

Hello Reason for my email, 23/09/2023, apx 11.05 am, renewal of contract. Not had any real renewal offer to ease my outgoings during these years of rising prices. Fortunately I spoke with " Ajay " who did when speaking with a view to cancelling my TV subscription help me out massively. Speaking to his supervisor he got me a fab deal for my renewal for the next 18 months. I'd like to give Ajay 10/10 for his patience, courtesy and happy bubbly approach to keeping me with SKY, Thanks Ajay and a big thank you too his Supervisor, 10/10 I'm a happy SKY customer. I hadn't received a rating prompt email from sky, but just wanted to say Thank you,and not forget his help. Your a credit too SKY. ... View more

I had to contact Sky to transfer my service after a very upsetting personal situation.  I had to move quickly and it was very traumatic.  I spoke to @Anonymous  the day after I moved when I was still very emotional.  He was absolutely brilliant, very understanding and incredibly kind.     Not only did he sort out transferring my sky broadband and tv to my new address he also managed to make me smile.   I couldn't have asked for better service.   ... View more

I wish to commend Shaun (removed) and Simon (removed) for their help and patience when they attended at our home. Sky are very fortunate to have employees of this calibre and I would like you to thank them again on our behalf. They called to our house in Denton on 20th September and I think we were their first call.    Moderator comments: removed personal details  ... View more

I would like to sincerely thank Sky for spoiling totally the coverage of the Japan Grand Prix qualifing by spoiling the result during watching the live cricket. Why do you do this it spoils it for customers who may have recorded the Japan Grand Prix qualifing to watch later, ... View more

Thanks for helping. Kirsty. 22/09/23   ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more

Massive thanks to June who sorted our broadband out, ringing me back on two different numbers several times. She was superb and a credit to your company. If only there were more in customer services in general like her.  She then went above and beyond, I mentioned we'd had nothing but true and inconsistencies with our bill since April and she sorted this as well. Thankyou again. Matt   ... View more

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

I've been having problems with sky glass on and off since I bought it. The staff on this forum have beeb great at supporting me through some checks and procedures to identify and rectify the issues.   I am very grateful for their help. Thank you. ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

We are often quick to complain in this life but less quick to praise, so I wanted to credit @Anonymous (removed) in Sky's Dunfermline office. After having struggled for over a week to get where we wanted to, including one conversation leaving my wife in tears and our broadband and home phone cut off, Sheila took hold of the case and has brilliantly navigated us through the choppy waters of telephone customer services. We are now up and running again with the services we wanted. Thank you Sheila, your personal touch has been very much appreciated. Thomas   Moderator notes: removed personal details  ... View more

My mother and I spoke with Andrew in Dunfermline (from the dedicated Accessability team) on the 1st and 2nd Sept 2023. Andrew guided us through switching account details to my mother's name after my father's death. He did so clearly, thoroughly and with patience and sensitivity. He gave us a lot of his time, answered all of our questions and left us with a better understanding of what we were signed up for and what steps to take next. He made the effort to call us back directly on a Saturday when he was working and even called several times when he couldn't get through initially. His calm and methodical approach helped us to navigate and resolve a tricky issue and we are very grateful to him for that. ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

Why would anyone want to 'Thank Sky' ? Useless customer service ,dreadful programming and scheduling to name but a few things. Promises made and broken every second. If you are not one of the 'chosen ones' you get treated like dirt. No doubt the 'Soup Users' will be outraged but so what ! ... View more

What a joke sky - 22 years a diamond member now and never won a thing from you. ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more