Send Thanks to Sky

Huge thank you to Aiden (really hope I remembered your name correctly) who helped me with renewing my ST contract. I'd spoken to a different colleague moments before, who'd arranged for the renewal but it didn't go through unfortunately, so Aiden went above and beyond, reapplying the tariff and arranging everything, including some upgrades I'd have missed out on for being a customer for 6 years. Fantastic customer service from Aiden and Sky overall. Thank you! ☺️  ... View more

I would like to send a big thank you to Honesty. I called Sky on the 24th April 2025 as  I had a few questions on my new Contract and pricing and was helped by a lady called Honesty who I think works in Retentions or Customer Experience and she was amazing ! So friendly and helpful. i am really grateful for your amazing help and for texting me all of the information I needed as I was on holiday in a weak signal area. Thanks Honesty you are a star ⭐  ... View more

Ian came to our house on time and he was outstanding.  We had a major problem with two of our boxes.  It was a complex problem, but Ian took his time and explained the system once he had found the fault.  He was not rushed, and he did not rush us with the answers to our many questions.    Ian came to us on Thursday of this week commencing on Easter Monday, 2025 and our postal code is EH45.     I would like the management at Sky to recognise Ian's outstanding performance and the fact that he went the extra mile for us.  It was clear that when we moved into the house about 4 years ago the engineer who visited had not shown us the basic methodology but Ian made up for lost ground in every respect.   Great work.  Customer Service was helpful too in that the appointment was made for a date shortly after my request.  ... View more

Thank you so much to all at Sky.  Your beautiful and respectful and knowledgeable coverage of Pope Francis' funeral filled my heart with joy. Perfect in every way. Started watching BBC and had to turn it off  ... View more

Sky, thank you for your splendid coverage of the Popes final farewell. Tomorrow, the actual Funeral of The Holy Father can you kindly minimise your news ribbon at the bottom of the screen. In respect to The Holy Father and to those watching it would be very respectful if it wasn't show at all. Thank You Sky ... View more

After a number of account/contact issues and the normal sparring around contract renewal offers, I finally reached Edwin on customer priority. He firstly listened, then was really helpful, efficient and took ownership of the issue until it was resolved. No continually being transfered or silly quotes. The whole experience made a refreshing change ... View more

I was having problems an I got put through to a technical support team, an had a guy called nick, he was so help and  stayed on the phone so I didn't feel ignored to any questions I had,  which is amazing by the way. I would give him 10/10 all the stars to be honest with you. He was amazing with customer service but unfortunately I didn't get a feedback from for a service I had with him, which got me upset because the service was astonishing if you asked me. Thank you nick for being so patient and understanding my worries an concerns I had. If anyone needs a person like that it would be him.  ... View more

Daniel (who worked in Medway on 23/04), did an amazing job! He was extremely knowledgeable and helpful in setting up and explaining what he was doing with our sky q update. I would like to extend my gratitude to him!  ... View more

Thank you to the advisor I spoke to on Saturday 19th April - her last job of the day - 7.45pm UK   I was told I would receive a survey to fill in but unfortunately I have not received one. Which is a shame, because this lady was so helpful and patient and ended up giving me a great deal which absolutely made my day.   Thank you very much indeed from a VERY long standing Sky customer. ... View more

I would like to extend my heartfelt thanks to Dawn from the accessibility team for her assistance with some urgent changes to a relative's Sky account. She was incredibly quick, polite, and knowledgeable, guiding me through every step of the process. Dawn prioritized my relative's interests over financial considerations, which I deeply appreciate.   Her exceptional service reflects either the top-notch training Sky provides or the good fortune of having such a skilled employee—or perhaps both.   I hope Sky continues to support and value Dawn, as she is truly appreciated by those she helps. Many thanks again.   Ben ... View more

George who works in the IT dept sorted out my equipment fantastically, he was so kind, efficient and understanding, even when I didn't understand, what I meant! DPD was dreadful, but he managed to sort it all out amazingly. Then I had the pleasure of Stephen from Broadband tech team, coming to my home, he sorted everything out in mins, found the time to explain the remote features and provided me with a leaflet to help me use my TV better. These two young men made a very stressful time for me bearable, I can't thank them both enough! 👏🏻👏🏻👏🏻 As a past senior manager of a large organisation, I would definitely use these two young men as part of my training dept their attitude is exemplary 5 gold stars from me to them both.👏🏻👏🏻👏🏻👏🏻👏🏻 ... View more

I would like to give David (Scotland) a great big thank you for sorting my bills out and a new contract after trying to sort it out previously with no luck from 4 other colleagues of his.   David promised to sort it out and send me an email when my sky tv package and broadband had been dealt with.   He was efficient had common sense and his customer service were excellent  I have been a customer for 13years and I was ready to walk away after being ignored and a lack of understanding from the others (too bothered on how I would score them from 1 to 10 and trying to give me freebies and double my bill)   David listened was attentive and had understood what the problem was!!!.   Sky could do with more like him.       Thanks again David. ... View more

 Communicated online with a Sky Expert this morning regarding a request to return equipment. The issue was resolved within 15 minutes,  the process was easy to follow and an efficient way to resolve a minor problem.  ... View more

Johirul and Yasin are amazing at their job and so kind and helpful! Also, answered many of my queries and answered in professional and kindly manner. THANK YOU!!  ... View more

I've had 6 weeks of multiple issues while just trying to upgrade my broadband and due to these issues I raised a complaint. After not getting any  resolution to my comlaint I then had to escalate it. I just made a call to your complaint priority team and spoke to Kai. If I'd spoken to him when I had an issue originally with my issues i don't believe it would have got got to this point. I work as a complaints handler for a large online retailer myself and the way he handled the call and recognised what my issue was almost immediately shows how good he is at his job. He's a credit to yourselves and I'm sending this in the hope you'll recognise him for for it and give him the recognition he deserves. Thank you Kai  ... View more

I want to send my thanks to Ashley in the Sky Contracts department. I spoke with him late afternoon on the 18th April and the advice he gave was clear, concise and uncomplicated.  He was, professional, attentive, understanding and polite. The advice he provided was first class and helped me renew my Skycontract with ease.  A first class customer service experience. ... View more

I have been with you  for 18 years  now  and you have always  given  great help and service  and support  when ever I  have  need to contact  you     Many thanks  ... View more

Thank you @Helen  from priority accessibility team for sorting out my sim deal very happy  ... View more

Jenna was amazing with my query this morning, i called on behalf of mum mum who was having billing issues. Jenna was so polite and helpful and went the extra mile to ensure my mum remained a customer if sky and got her bill to £81 from a projected 100 plus. Shes a top advisor and asset to the company.   ... View more

Thanks to JimM. I was trying to contact customer service digital automated system. Then I was directed to community chats. That's were JimM helped me find what I needed from the community to answer a few of my questions. No it's not resolved the mater. Since it a broken connector on the router. Although JimM gave me recognition to my question so late at night. Hopefully someone will contact me on how the equipment can be fixed or replace. So till I hear from sky customer service. Goodnight n thanks  ... View more

I wish to say thanks to Sandra in your scottish centre who helped me save money,plus get a great service etc,she was a great help and lovely to talk to,she deserves a payrise ... View more

Spoke with Henry on the phone who sorted out my bill. Great service,  friendly and helpful.  ... View more

Hi Ash  i just wanted to send you a big thank you, in acknowledgment of the support recieved from yourself.    For the first time in a long time, i felt a sky member of staff, not only listened but truly heard my frustration,l. You took the time required to investigate the matter accordingly.    you also followed through with your promise to to keep me update.  truly appreciated.  customer service at its finest.  Thank you        ... View more

Mert was patient and helped us through with all of the issues we have had. We are very grateful to him. ... View more

Hi Thank you to Leigh our amazing Sky engineer who installed our Sky Q upgrade on Sunday 13th April (appx 4pm). Friendly and good at your job. Five stars! We hope you enjoy your deserved holiday in the Sun! Thank you. ... View more

  Hi I would like to recognise the outstanding customer service I received from Johanne (Jyh_ _) on Saturday 12th April (2.30pm appx). I was impressed by her  knowledge and appreciated her ability to explain your services so they were easily understood. She really demonstrated she cared about the customer. Please give her the recognition she deserves because diamonds like Johanne  are rare and  why customers like me stay loyal to Sky. Thank you. ... View more

Sharon helped me with a new broadband contract today,I would like to pass on my thanks and say she is a credit to your company,   Very helpful,kind  and patient,a normally stressful call made easy today,Thankyou Sharon   ... View more

My mum had Openreach come in and sort out fill fibre. From that moment she could not make outgoing calls, we had to keep calling sky on my mobile when I went to mum's as she's disabled. She needs her home phone. It took till 11th April on a call when a lady absolutely went above and beyond, asking us to turn it all off for an hour, and guess what. It all came back on and she had outgoings calls on her landline! I don't know the ladies name but she was absolutely fantastic. We made the call on 11/4 at 14:33 lasting over an hour, and we really want to reach out and say thank you. We've tried getting back through to her but can't. She deserves to know she has sorted this problem. Please let her know. I'm happy to share more info with sky in private. ... View more

Well my husband James and I phoned initially to cancel tnt , which was no problem, the customer service person we spoke to was called momhmad he had to phone us back as due to issues but he phoned us back he was calling from India and it was 12midnight we were his last call but he is the most pleasant and polite person we have ever spoken to he was so genuine, so so helpful, and nothing was any trouble, such a pleasure talking to him and he got us a great package and was so clear and we really can't express how much we appreciated his time and understanding,  h should be on commission his telephone manner is sublime, outstanding , 100% , thank you so so much momhmad enjoy your week off , James and Arleen  ... View more

I've had an absolute nightmare switching from Virgin Media to Sky. I went through One Touch Switch, and everything on Sky's side went really smoothly. But lo and behold Virgin continued to charge me... I call them up (multiple times, getting hold of Virgin is horrendous) and am told that Sky didn't tell them I was switching so not only will I be billed for the upcoming month, but I'll also have to give Virgin 30 days notice, which I'll also have to pay for. Thankfully, Sky offer a credit scheme for people who switch over to them but are charged by their old providers to leave. But I was having a bit of a problem getting information through to the Sky switch team by email. I rang Sky customer service and got through to Declan. He understood the situation exactly, discussed it thoroughly with me, sent me a text message confirming our chat and next steps (while he was on the phone to me), sent a message to the Sky switch team to chase them up and gave me advice on what to do next. Very pleasant chap, really friendly, helpful and knowledgable. The complete polar opposite to my customer experience with Virgin! If all customer service agents could be as good and professional as Declan, life would be a lot easier! Being able to deal with someone so helpful really does make a difference, especially when you're already stressed trying to sort an issue out. Thanks, Declan 🙂  ... View more

I sent a message previously to Lindsay in your Complaints dept but not sure it was passed on. Once again, I wanted to make sure she was thanked because she calmed me down after I had just dealt with your loyalty team member who left me feeling very angry and hopeless with my query. Lindsay put my mind at rest and put everything right for me. This was around a week ago. Thankyou ... View more

18/3/2025 Time  approx  1445>Jessica is the Person: Problems with Mobile calls dropping. Thanks to Jessica We did a complete Reset of my system. It became obvious very Quickly Jessica was very Interested in her job helping me to solve my problem? explained in detail what, why, which is unusual. I am a sky customer  23Years. Jessica asked very pertanent questions some I had never been asked before? took control of the problem. On completion give  comments on going forward move WIFI Extender,Moniter, report back if problem continues etc etc? Sent links for  my perusal? I respectfully Insist Jessica is commended/Thanked for a job well done ... View more

Earlier tonight I called as I'd had a message saying I would be charged for not returning some equipment following a broadband upgrade. I'd been unable to as the returns service wouldn't generate a returns label.   The young man on the phone was extremely helpful, and took maybe 15 minutes filling in a form to fix some errors behind the scenes on my account. He's sent the issue on to another department and will chase it when he's next in work.  I got the impression that he provides that high level of customer service every day. Really impressive, thank you  ... View more

One of the Sky engineers came to my house to help fix my Sky box as it was having a lot of problems for some time right now resulting in the TV not working for the past few days.. He was really helpful despite it taking around a few hours and he was fasting as it is the month of Ramadan and he was still very polite and patient. Really fantastic service from him!    ... View more

I spoke to a lovely guy based in Glasgow, he was Polish but didn't give me his name it was around 1.30 this afternoon he stayed on the line with me until my issue was resolved, he was fabulous so helpful and chatty, I just wanted to say a big thank you.  Samantha martin ... View more

Thanks  for the discounts  you gave me on my subscription  for my tv package, and broadband  package today  ... View more

very good idea to have sky bro band ... View more

Thankyou ☺️ ... View more

I have just been on the phone to Joanna from the Resolutions Team, trying to sort out an issue with our landline. She was incredibly friendly and helpful and took the time to work through all available possibilities for fixing the issue. Her patience and clarity made the whole experience a lot easier. We would be grateful if our thanks could be passed on to her and recognised in some way. ... View more

Every Sky Employee Is good (and super users and superuser +s) thank you ... View more

Extremely happy with guest list help. After 07:00 i realised my sky stream was suffering from the recent stream failures.  I queried as i had sky go extra with sky q could it be put on my sky stream account to enable me to watch tv especially the pro am BMW PGA championship at Wentworth.  The advisor went to great lengths to solve the issue . Many thanks ... View more

I wanted to thank Calvin and Kenosha for delivering top tier customer service over the phone today.   I called Sky to upgrade my TV and broadband and Calvin was so helpful, talking me through all my options and connecting me with what was most suited for my style.    I wanted to thank them over my call today but the call got cut off towards the end😅   Anyway, thank you! ... View more

I was given an answer to my query very quickly.  Thank you. ... View more

Hello from a Canadian Fan to Bernie Collins, Your observations, disections of car performance, strategy decisions and general overall comments concerning the race are so appreciated.  I simply love listening to your suscinct explanations and find myself always looking forward to hearing your commentary.  It seems you have acquired a wealth of knowledge and are quite willing to share that with us the Fans.  This F1 Fan finds your commentary has certainly aided in my further understanding and appreciation of the minutia required to make the cars run and this Elite sport so enjoyable to watch. Thanks so much Bernie!!! ... View more

Thank you 👍 ... View more

Thank you for this comment. Exactly as I thought.  ... View more

Cheers for your awful customer service and just randomly cutting off my subscription for no reason. Only go with you lot for convenience, really considering quitting now. ... View more

Today I called sky's helpline and spoke to Will. I can only say how great he was. Not only did he help me realise that I had mistaken a capital I for a lowercase L which had caused me tremendous problems for the past 3 weeks logging into my wifi, but he did this without making feel like a total idiot!!  He also talked me through getting my Sky Q box to connect again and persevered when I know I sounded dense. you couldn't get a better call centre member, I know it's hard at the minute as I work in a call centre too, but props to him, Sky, keep a hold of him, he does you proud 👍 ... View more

Thanks to recent Sky Heights Engineers though they couldn't  access dish there is a possibility that re connecting Dish Cables to back of Q box and moving latest Hub from top to back of t.v. Has maybe helped with what was Dolby Sound Drops whilst viewing UHD Footy recordings. Recent UHD recordings are working with perfect DD sound via Sky Soundbox as it should be. ... View more

A thank you to the excellent service provided by Michael Sweeting based at your Newcastle office who helped us wonderfully.  He went above and beyond and did so professionally, delivering on exactly what he said he would do and in the timeframe he outlined. He stayed in touch and kept us informed throughout. We have come to experience this as the norm with Sky which is to say our expectations are always exceeded. There were others involved but I did not get their names so this is a shout out to all involved, your competitors could learn a thing or two from your approach to your customers. Thank you! ... View more

Just off the phone to Richard (been on a call with him for an hour and a half 5.54pm 11th Feb - think the call was transferred to Richard from another advisor about 6.25ish). He sorted out a whole pile of stuff for me and was so lovely and patient and helpful. It was great talking to someone who really knew their stuff and took the time to make sure everything was sorted. I hope this gets passed onto him so he knows what a brilliant difference he made to my day - he went above and beyond to create a fantastic customer experience. Before that I have to say I was no big fan of sky customer service (as have repeatedly been given misinformation and fobbed off eg I was supposed to be given a call back by someone called Eden who I called at 3.24pm 10th Feb on the customer service line - didn't get a call and the other person I spoke to before Richard looked up the wrong account!).  Anyway - much thanks and gratitude to Richard who has helped to preserve my sanity 😊 you rock!  ... View more

I recently moved into a new build and arranged home move with Sky, I planned for the engineer to install it but had to rearrange due to work commitments. However, upon doing so I made an error and booked this for the next month. Myself and partner were debastared as we had already waited three weeks for this.   I contacted Sky and spoke with an advisor called Sarah. Sarah was very helpful and managed to arrange an engineer to come out the next day. I can honestly say that Sarah is fantastic at dealing with customers. I think call advisors get a lot of slack doing the job they do but she went above and beyond to resolve my issue.  I am so happy with the service provided by Sky so wanted to say a massive thank you to Sarah!  ... View more

Just wanted to give a big thank you to Emily who got us a much better deal on our sky package, she was very thorough and helpful. Couldn't find a rating survey so I hope this gets back to her.  ... View more

Hi I recently called your call centre and had a very helpful happy person. Thank you to him for fixing me problem and thanks for the great job done. I'm a VIP customer and it's people like him why I stay with sky.  Please make sure he gets a round of applause. Kris   ... View more

Just want to thank the sky engineer who turned up to install my Sky Q equipment. Pleasant chap, explained everything ,no mess and completed the job quickly  and without any drama. Great customer service 10/10. ... View more

Hi , Ive recently changed over to Sky broadband and TV after being with BT for over 25years.  I was very apprehensive about changing broadband supplier as a house without wifi and kids is not pleasant! I was so impressed at the regular updates I got leading up to my go live and with the Engineer who installed it that I just had to say a massive thank you to Sky.  The whole process was managed professionally and seamlessly, I even had a Sunday instalttion for my Sky TV.. I phoned the sky helpline with a small quesry afterwards and your Agent Linda (LA506) was eceptionally helpful and an abolute pleasure to deal with, she even helped my partner with his sky account on the same call and updated his package and even saved him some money. .  Cant recomend you guys enough.  Thank you for an A star service!! ... View more

On 23rd January '20 I phoned Sky to let you know I was moving house. I was dreading having to make the call because I expected the usual 25 options from an ansaphone before I eventually got through to someone abroad. How wrong could I be? The phone was answered promptly by a real person in the UK, and they put me straight through to the right department. I spoke to Ryan, who couldn't have been more helpful. He was fantastic, very courteous and  very helpful, and a real credit to Sky. He took the time to try to find the best solution to my circumstances, and offered all sorts of options I didn't know we're available. I came off the phone a very happy customer, so a big thank you to Ryan. I expected/hoped for, a follow  up email from Sky asking for customer feedback but I didn't get one, so this is the best I can do. I give five stars to Sky and five stars to Ryan  customer for his customer care. ... View more

Hi   I just wanted to say thanks to Paul who I just spoke to about an issue with my account.  He was polite, helpful and honestly seemed to care. Customer service like that is the reason more and more of my services are moving to sky.    Thanks again  ... View more