Earlier tonight I called as I'd had a message saying I would be charged for not returning some equipment following a broadband upgrade. I'd been unable to as the returns service wouldn't generate a returns label.
The young man on the phone was extremely helpful, and took maybe 15 minutes filling in a form to fix some errors behind the scenes on my account. He's sent the issue on to another department and will chase it when he's next in work.
I got the impression that he provides that high level of customer service every day. Really impressive, thank you
