I've had an absolute nightmare switching from Virgin Media to Sky. I went through One Touch Switch, and everything on Sky's side went really smoothly. But lo and behold Virgin continued to charge me... I call them up (multiple times, getting hold of Virgin is horrendous) and am told that Sky didn't tell them I was switching so not only will I be billed for the upcoming month, but I'll also have to give Virgin 30 days notice, which I'll also have to pay for. Thankfully, Sky offer a credit scheme for people who switch over to them but are charged by their old providers to leave. But I was having a bit of a problem getting information through to the Sky switch team by email. I rang Sky customer service and got through to Declan. He understood the situation exactly, discussed it thoroughly with me, sent me a text message confirming our chat and next steps (while he was on the phone to me), sent a message to the Sky switch team to chase them up and gave me advice on what to do next. Very pleasant chap, really friendly, helpful and knowledgable. The complete polar opposite to my customer experience with Virgin! If all customer service agents could be as good and professional as Declan, life would be a lot easier! Being able to deal with someone so helpful really does make a difference, especially when you're already stressed trying to sort an issue out. Thanks, Declan 🙂
