Today I called sky's helpline and spoke to Will. I can only say how great he was. Not only did he help me realise that I had mistaken a capital I for a lowercase L which had caused me tremendous problems for the past 3 weeks logging into my wifi, but he did this without making feel like a total idiot!!
He also talked me through getting my Sky Q box to connect again and persevered when I know I sounded dense.
you couldn't get a better call centre member, I know it's hard at the minute as I work in a call centre too, but props to him, Sky, keep a hold of him, he does you proud 👍
