Send your Thanks to Sky

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more

I just wanted to leave a 5 star review for Joe in the Sky VIP call centre in London. I'd make it 6 star if that was possible!    He was just the loveliest american guy from NYC, who not only sorted my Sky query out promptly and effectively, he also gave me heaps and heaps of advice and recommendations for my upcoming trip to NYC. His customer service was outstanding and I would really like for this to be acknowledged with him.  He made my custom feel important, didn't rush me off the call and all in all made me feel like my call mattered! I now have my Sky query resolved and a wonderful list of recommended places to visit in NYC from someone who lived there.... the best kind of recommendations!  Thanks Joe, your customer service really brought a smile to me face and it most definately  was the best customer service I have received from Sky in my 17 years as a customer!    ... View more

@Veronica Thanks a million for the help earlier. Just want to say that this should be the standard set at Sky with regards to customer care. Pleasure to deal with and took me through every step to get to a timely resolution.  ... View more

A huge thank you to David who provided a great deal on my sky tv, broadband and mobiles.  It was great to speak to someone who is knowledgable about their products, friendly and has time to discuss your requirements with no pressure.  Excellent customer service and a real credit to Sky.  ... View more

I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.   Thank you Mark. You are  a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.    I would like recognition to go to him.  ... View more

Micheal was amazing with helping me with my issues and concerns with cancelling a phone contract and sim on my account, he was patient kind and considerate and made sure I understood all the terms and conditions and a step by step of what will be happening in the following weeks. His Scottish accent was amazing he truly is an upstanding member of the sky call support team.   Thank you, Phil Walker ... View more

Dear Sky Management Team, I hope this email finds you well. I am reaching out to bring to your attention a recent experience I had with your customer service that genuinely made a significant difference in my perception of Sky as a company. The individual at the centre of this positive experience was none other than Karen. From the moment I started my interaction with Karen, she exuded the utmost professionalism. Her understanding and empathy towards my situation were palpable, making me feel genuinely heard and valued as a customer. In today's fast-paced world, this genuine human touch is all too rare, and it was a refreshing change to feel so well taken care of. But more than just being understanding, Karen demonstrated an impressive level of patience. Regardless of the complexities of my concerns, she never made me feel rushed or as though I was a burden. It was evident that Karen was dedicated to resolving my issues, and she did so with grace and expertise. I believe that individuals like Karen, who go above and beyond their roles, should be recognized and commended for their outstanding contributions. They play a pivotal role in fostering long-term customer loyalty and enhancing the brand's reputation. It is my sincere hope that Karen receives the recognition she so richly deserves. Please consider this email as a heartfelt recommendation for her commendation. Thank you for your time and for having such dedicated employees on your team. I am even more confident in my decision to choose SkyStream as my service provider because of professionals like Karen.   Warm regards, Samiul ... View more

I would like to say a big THANK YOU  to engineer Mark who visited me yesterday (6/09/23), here in Eastbourne. He arrived with a bright "Sky Engineer here" and proceeded to fix my problems, expalining what he was doing and getting the job done very quickly and with a cheery smile and a very kind and bright disposition. How wonderful to find such marvellous customer service from this young man. ... View more

Following on from the amazing work Phil fekm cancellations helped me, he put me through to a tech advisor Joanne; who was the epitomy of support; not only did she help me resolve and explain what has been going on with the issues with my line, she took her time to explain had Happened, broke down everything that had/ NOT happened, which made me reassured what was happening with my line rather than a no it all speaking jargon! Then she was helpful and understanding when I had to support my child, finding out her name we had a huge thoughtful conversation about an event she recently went to, that I had been to many a time and we clicked with the conversation, then afterwards she supported me more with resolving another issue just to help my child.     Sky...! Joanne should be fully recognised for her thoughtfulness and support for what she had done that no other tech advisor apart from another helped in cancellations   .  Please recognise her good work...!  ... View more

Called Sky to arrange installation of sky box in new property as we have moved address. Amit arranged an engineer visit for this to happen and the call lasted less than 5 minutes, very lovely member of your team, very professional and very helpful.  ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

work was quick....plight engineer and all working well....thankyou  ... View more

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

I spoke with an Sky Mobile advisor called Alma a few weeks ago and I just wanted to say how brilliant she was. She was so friendly and helpful and made me feel incredibly comfortable throughout the whole call. She is definitely a credit to your company! ... View more

Reengineer who came out, went above and beyond. ... View more

Had great service signing up as a new customer from your call centre representative Junaid. Really helpful, clear and patient in letting us decide what package and products we wanted to go for. Long may this level of service continue with each renewal.  ... View more

Having only been a Sky member for 12 months I have recently had an issue with them and trying to change to Sky Stream, after 6 weeks of Live Chat, failed telephone calls and utter frustration I wrote a complaint as the attitude I was getting from staff was appauling - spoke to the complaints team via Whatsapp and spoke with Martin - he went above and beyond, took his time with me, empthasied and provided an outstadning service that has meant that I will stay with Sky because of him - Martin is fantastic at his job and deserves the recognition! Treasure your employees like Martin! ... View more

When you move home, there are always hundreds of calls to move before you can settle in. Out of all of these calls, my recent experience with Sky was by far the smoothest.   Tez is an absolute credit to the moving home team, and talked me through each stage with friendly and professional information tailored to my own situation.  ... View more

I had some questions about returning my Sky equipment. I spoke to Fardeen on 26/8/23 and he advised me to attach a note inside the box and ,maybe, send an email which I have also done. He asked me why I had left Sky and I told him that the Virgin package was practically half the price. However, I did say that once my contract with Virgin was up, if there were any more appealing packages with Sky  I would, almost definitely, be returning! He also mentioned going onto Uswitch to see what I could come up with. He was very helpful and friendly. I mentioned that one of the features missing with Virgin was that I could only  watch Friends a small part of the day but with Sky it was available much more often. I then discovered that Fardeen was also a fan of the program so we had a little discussion about that! I liked the fact that the conversation wasn't 'staged' and was much more personal. If only other customer service advisors were as nice. I would really appreciate it if Fardeen was able to see my letter. Many thanks. ... View more

Thank you to Muhammed Ali who I spoke to today 1/10/2023 just after 11:35 over the phone regarding my mobile phone. He was so helpful and wasn't pushing sales on me after my conversation.   Thank you. Kind regards. Sarah. ... View more

I would like to send a massive thank you to Michael from the cancellations team who dealt with my query and resloved my issues in a very timely and professional manner on the 29th July 2023. I really appriciate your help and because you went above and beyond i would love you to recieved some recognition and reward. Thanks again! ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more

Hello my name is Chantelle Howlett  Today I called on the 26.09.23 and the second person i spoke to was a women called Julie. I wanted to say she is amazing and should have a raise. I have been with sky for four and half years now and before that through my mother who had a sky account and I have had nice people before don't get me wrong. To be honest it's mainly rude people I get through to. But Julie was wonderful she help me so much I have had a really hard time this year and some really bad luck. I have bad mental and physical health and also a carer for my mother who has cancer. And she help me so much and made a big difference that I actually cried happy tears. Tell her thank you so much and she made my day maybe even year. I glad that is truly kind and amazing people out there like her.    ... View more

Had sky glass, since November  2021, had no problems  with  it, and had sky live  camera  since it came out  in June  and again  no problems  ... View more

I can't say enough about how well Sheila (SCA01) handled me on the phone. I say 'handled' with the utmost praise and thanks intended 🙂   After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.   The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human). When I do get through and get cut off, agents say they've tried to ring me back but can't get through  so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.   So I'm not thanking sky here.   But I am thanking Sheila from the bottom of my heart.   By the time I got through to Sheila I was an angry mess. The patience and kindness Sheila showed me was above and beyond. By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra. Not only that, but she personally made sure to call me back - and keep trying until she got through -  instead of making me spend even more of my free time doing it. And then kept her word.   The installer, Martin, who came round a few weeks later was amazing too. Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.   And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.   If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.   Thank you thank you thank you for great service Sheila and Martin 🙂 ... View more

I would like to say a massive thank you to Sarah in upgrades.  she was amazing, she went through everything in such detail to make sure we got exactly what we wanted.  she was so friendly and polite it was so lovely to talk to someone who actually cared about their customer rather then rushing through to them quickly get the customer off the phone. She is an amazing credit to your company !!! My three year old wanted to say hello and Sarah was more then happy to say hello and ask her about her day and my daughter loved it. Thank you again Sarah you star !!!  ... View more

Hello Reason for my email, 23/09/2023, apx 11.05 am, renewal of contract. Not had any real renewal offer to ease my outgoings during these years of rising prices. Fortunately I spoke with " Ajay " who did when speaking with a view to cancelling my TV subscription help me out massively. Speaking to his supervisor he got me a fab deal for my renewal for the next 18 months. I'd like to give Ajay 10/10 for his patience, courtesy and happy bubbly approach to keeping me with SKY, Thanks Ajay and a big thank you too his Supervisor, 10/10 I'm a happy SKY customer. I hadn't received a rating prompt email from sky, but just wanted to say Thank you,and not forget his help. Your a credit too SKY. ... View more

I had to contact Sky to transfer my service after a very upsetting personal situation.  I had to move quickly and it was very traumatic.  I spoke to @Azeem  the day after I moved when I was still very emotional.  He was absolutely brilliant, very understanding and incredibly kind.     Not only did he sort out transferring my sky broadband and tv to my new address he also managed to make me smile.   I couldn't have asked for better service.   ... View more

I wish to commend Shaun (removed) and Simon (removed) for their help and patience when they attended at our home. Sky are very fortunate to have employees of this calibre and I would like you to thank them again on our behalf. They called to our house in Denton on 20th September and I think we were their first call.    Moderator comments: removed personal details  ... View more

Just had to put it out there that today we had Shaun (removed) come and upgrade all our Sky boxes. We have a pretty conviluted installation and he got his head around it and carried out a seemless upgrade and we are so happy and over the moon with his first class knowledge and work. We knew it was going to present a problem but he never stalled a true professional and actioned everything we could want. Very impressed, very diligent and a super guy - well done that man!    Moderator comments: removed personal information  ... View more

I just wanted to say a huge thank you to Christine Hamill who helped me yesterday spending over an hour explaining very simply how I could save money but also without being at all push or salesy pointed out clearly how I could swop some phones on my contract and end up with a better phone for a similar pricepoint.   I ended up swopping 2 phones and spending a little more but with more data as I required.  She also looked at my TV package to see if any savings could be had which was not possible but I was so grateful for her attention.    Mostly I am happy with the service I receive and I always know it will be a long call which can be hard when I'm trying to hold down a full time job, but yesterday I was cut off twice from other members of the team and was grateful when one person just talked at me trying to sell me stuff that was way beyond my pricepoint and seemed to ignore that the whole point of my call was to save money.   Christine, on the other hand, really listened to what I had to say and I brought up the fact that I'd been alerted to the possibility of swopping some devices and she explained how that worked and exactly how much it would cost me and how that would differ from what I was spending now.   She was amazing.  Just really trusted her to give me the right advice.     Thanks you Christine - you really did help me and you made my day a little brighter too.  🙂c   Moderator comments: edited title ... View more

Thanks for helping. Kirsty. 22/09/23   ... View more

I made two calls today and both members of staff were so helpful, both people made me feel like they were there to help and not push expensive products to me. I had plenty of questions for both team members but especially a lot of questions about my broadband and tv during the second call! I was given plenty of time to talk to my partner on the second call (he was dealing with grumpy baby on the first so I had to ring back later!) and we were given plenty of help in tallying up costs of different packages/combinations. It was nice to make a call and not feel pressured to make a decision without chatting about it first. Thank you both for your time and help today!  ... View more

Hi, After having  Contact with your Call Centre, I expected an E Mail requesting feedback, surprisingly none arrived. Which is preferred to other companies hitting you with feedback requests before you leave the site/ call. Well done Sky👍.   So I feel searching for feedback methods is warranted I this case. I called the Company on  31/7/23, and after a short delay(eased by a choice of music) a young lady called Shruthi took my call. She was at your India centre, as I am hard of hearing I usually have difficulty understanding heavily accented operators, Shruthi was excellent and understanding, making my renegotiation process easy and fruitful. She listened and answered all my Qs. The revised offer was acceptable, so I'm staying with Sky.    Please pass on my thanks to her, for being a spot on Agent and a credit to Sky.⭐⭐⭐⭐⭐.                                      Regards P H.           ... View more

Andrew managed my account issue with excellence. He kept me updated, explained the process with clarity and resolved it, as promised. He was professional but also personable so I felt he truly understood from a customers perspective. The process was lengthy but Andrew did everything in his power to push things along. The best customer service I have ever received, from anywhere. Five stars and more to Andrew, thank you!!  ... View more

I'd been having issues ordering broadband, with 2 orders getting cancelled. I was dealing with staff over the phone but, when walking past a Sky store, I decided to go in store and see if they could help. The staff member Kamal in Manchester City centre was so helpful. He helped me to create a new account and answered all the questions I had. He was very friendly and professional. All my issues were resolved by him within minutes. I want to thank him for his time.  ... View more

i like to thank😁🙂 zoe the sky sky advisor at sky today she was willing to listen to my issue she ran a line test and found a fault😞🤔and she said i will have to book openreach to come and sort this issue with speed to your hub and asked me when i like them to come after telling me all the avalible dats and times and i chose and she said all booked in and thanks zoe i hope she gets some reward for the polite help and helped me out greatly today thanks zoe🤗😊😁 ... View more

im happy for the help today sky man thomas today he was willing to listen to my issue and went out his way to help me hope he gains futher in the company🤗😊 ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more

Massive thanks to June who sorted our broadband out, ringing me back on two different numbers several times. She was superb and a credit to your company. If only there were more in customer services in general like her.  She then went above and beyond, I mentioned we'd had nothing but true and inconsistencies with our bill since April and she sorted this as well. Thankyou again. Matt   ... View more

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

I would like to say a big thanks to Drew at sky customer service / broadband cancellations. 10/10 for all he did for me  today. A fantastic representitive.  I never received a survey as expected so thought it right to still give feedback.  Please pass on my thanks.  Kind Regards, Chris Hutchins    ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

Been bouncing back and forward trying to get my broadband installed.  It hasnt been the smoothest service, but I have to say that the Sky call center and the people who work there are absolutely amazing.    Friendly, quick and so helpful. You guys have really good staff ... View more

Cojo was extremely helpful. Dealt my issues immediately. He also went above and beyond his role. I am so grateful for all his help. ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Hi, I'd like to say a big thank you to Chris from the cancellation team. I called on Wednesday 20th June around 12.30 to cancelled my sky subscription as my contract is coming to an end & my bill was increasing massively, I'd also found a better deal with other providers. Chris talked me through my options, I felt no pressure to stay but the offer he found was better than any I'd found. He also found me a great sky sim deals, so now I'm saving on my broadband & my mobile. It was a pleasure to speak to Chris who was so cheerful & helpful. A great member of your team who should be recognised for his good work. @ ... View more

I am not sure of his last name, and I did not receive the post Sky visit feedback email so unable to give my feedback, so hoping to post something on here and the feedback gets back to Toby.   Toby came to me on Wednesday 26th July between 12:00 - 14:00 in the South East (Kent) area. TN15 is the start of the post code. He was absolutely great and nothing was too big of a problem for him. Very well mannered and a nice person to be around.   Please ensure he is recognised for this! ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

I would like to express my gratitude to the exceptional call handler who skillfully addressed my complaint on 19th July. After enduring numerous frustrating calls and unsuccessful attempts to resolve the issue, I had grown increasingly disillusioned with Sky. However, this remarkable individual truly listened to my concerns and took decisive action to resolve the matter. Their dedication and professionalism not only resolved my complaint but also restored my faith in Sky's reputation.     ... View more

So this one is a bit of a double thank you Firstly i wanna say thank you to @adam Who provided me with answers to the questions i asked as well as being patient while i pecked his head about offers an deals Secondly i want to say an absolute massive thank you to @Samantha who offered nothing but Grade A service She was Friendly a great communicator but not only that she had banter at a high level which was freaking great.   All in all Sky customer Gets an A grade from me ... View more

I would love to say an extra special thanks to the sky customer service worker gilian. I was passed about 4 or 5 times before getting put through to her, she made the whole issue pretty much go away 🤣🙈. She was very polite and normal of that makes sense, she made me totally comfortable and sorted all my WiFi issue. For future I will be asking for her for any issues I have. ... View more

I have been having difficulties setting up  new TV with a second Mini box in my house and despite some really great support from the technical team an engineer was bookedto come yesterdayJuly 17..Jordan arrived promptly and after I had explained the problem he imediately got to work and after about 20 minutes the issue was resolved.He was efficient polite and very confident in what he was doing .I was most impressed and although I am not accustomed to writing reveiws I was soimpressedI felt he needed to be commended for his excellent work Well done Jordan Mary Seymour     ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

I phoned up to cancell my tv deal and have never spoke to anyone so friendly fun and helpful, the man who's name I think was Chris ( but I do forget peoples names I've worked with for years so sorry if it wasn't ) couldn't have been nicer and friendly he really cheered me up in what wasn't a great day for me , he wasn't pushy which I loved and explained all my options to me I work within a service section and know how hard it can be to stay positive every day he was a credit to your company I wish I could deal with people like him everyday  ... View more