Send your Thanks to Sky
Sending Thanks on Sky Community is all about giving thanks to Sky Staff who've stood out and gone above and beyond for you.
Simply select Send your Thanks and tell us why you’d like to send your recognition. We’ll then put on our detective hats and track down the staff member using your Community email address. The individual and their manager will then receive your post and a nomination from our internal recognition awards. If we can’t track them down, we’ll reach out via Private Message to gather more information.
Thank you for taking time to recognise our colleagues for the great work they do on a daily basis.
Options
- Mark all as New
- Mark all as Read
- Add this area to Favourites
- Subscribe
- Bookmark
- Subscribe to RSS Feed
Status:
Mission Accomplished
I'd like to start by saying OMG what a lovely chap I spoke to today. Liam could not of been more helpful, he was very talkative putting me at ease straight away, extremely knowledgeable and explained every detail in a way I could understand, which I was grateful for. He told me the process of what he was doing and he even said he would text me in 2 days to let me know how it was going and call me in the n next 7 days to let know all is complete. I which every customer service department offered this kind of service....the world would be a happier place. Make him a role model for future employees I say 😄😄 my surname is Morgan at Lansdown House if you need to look at my account as to who I spoke too....
... View more
Submitted on
08 Dec 2024
05:52 PM
Submitted by
Leigh69
on
08 Dec 2024
05:52 PM
Status:
Mission Accomplished
We would love to send Jay a big thanks for how he handled our problem today about 13.00 hrs 3/1/25. Our internet kept coming and going and even getting offered our neighbours settings. Our router is really old and have reset it and moved it so many times so thanks to Jay we've a new one arriving in 3 to 4 days. So pleasant and helpful thank you again Jay. Kathleen & Ian Aberdeen
... View more
Submitted on
03 Jan 2025
03:44 PM
Submitted by
Pennybenji1
on
03 Jan 2025
03:44 PM
Status:
We’re Finding your Staff Member
We would like to send high praise to Simon our Sky Engineer in North West Norfolk. He has helped us twice now and was superb in his knowledge both times and very considerate and understanding withy elderly mother and father as well. Please highly commend him and thank him most sincerely for us. I hope he is a very valued member of your team.
... View more
Submitted on
06 Dec 2024
04:46 PM
Submitted by
KB1903
on
06 Dec 2024
04:46 PM
Status:
Mission Accomplished
Hi @Gavin We were due to have our broadband installation on Monday 3 December 2024. However as I booked an engineer on a 1~6 slot as we had appointments in the morning. The outreach engineers left a note to say they had missed us. But would nit be back. I phoned sky services & dealt with Leilla. She was so professional, helpful pleasent & went above & beyond to resolve this situation. She said she would call me back later on rhat day & she DID. I just want you to know her customer skills were (are) excellent. I felt her need to help us to get a definite resolution. She is an asset to your team, & I would like you to know what a pleasure it was to have dealt with her. She organised everything for today to go ahead with the installation ~ & it did go ahead! We are delighted with her leaving no stone unturned & please pass on our thanks to Leilla she is a superstar & we are so thankful we managed to meet a gem albeit on the phone. Thanks & Best wishes to Leilla (Sheffield office)
... View more
Submitted on
05 Dec 2024
02:25 PM
Submitted by
Carole40
on
05 Dec 2024
02:25 PM
Status:
Mission Accomplished
We have recently changed from BT internet to sky (we already have sky tv). You got my bill down already but I called as have no internet in my kitchen, whoever I spoke to gave me another deal beating the already good deal and now you are sending me a booster to deal with the lack of internet in my kitchen. Brilliant customer service and fantastic team members who helped with this. I can't remember their names but they definitely deserve recognition for being the best customer service I have ever spoken to. So a big thank you
... View more
Submitted on
05 Dec 2024
01:48 PM
Submitted by
CW29
on
05 Dec 2024
01:48 PM
Status:
Mission Accomplished
Firstly a great big thanks to Gareth from Wales, what an absolute joy to deal with, from start to finish nothing was too much trouble, an excellent employee, did what he said he was going to do, and got on with his job, you need more Gareths in your company. Your call centre overseas had no clue, as always, even saying I hadn't paid my bill, in fact I had been billed twice for the same thing, I know they must be cheaper to employ, but what's the point if they get everything wrong, and it's every time the call gets through to them, I dread the accent, and try again until I get a UK voice. Gareth top man, you will be in charge one day I'm sure of that 👍
... View more
Submitted on
04 Dec 2024
03:46 AM
Submitted by
Not+happy+chap
on
04 Dec 2024
03:46 AM
Status:
Mission Accomplished
I just wanted to say a massive thank you to the second advisor I spoke to on the phone yesterday 02/12 about changing from sky stream to sky Q, he was amazing! so helpful and was patient whilst dealing with the switch and finding me the best deal THANK YOU!
... View more
Submitted on
03 Dec 2024
09:33 AM
Submitted by
camybell
on
03 Dec 2024
09:33 AM
Status:
Mission Accomplished
Shout out to Reshuan! I'm not sure where this guy is based in India or if I have his name spelt correctly however I have to say given the general support space he put sky up there this morning and looked after me with a continued new contract. Keep doing what you are doing as it makes the heart of the company turn over more positively the way it should be by supporting it's products and customers alike. I always leave room for improvement and every day's a school day so I'm giving Reshuan a good 9 rating out of 10. Support is key if you do it right. Communication is first as it sheds light. Thanks and regards for this morning. Richard
... View more
Submitted on
02 Dec 2024
11:55 AM
Submitted by
Richie25
on
02 Dec 2024
11:55 AM
Status:
We’re Finding your Staff Member
Thank you to Josh in Basingstoke festival mall pop store. I am a new customer to sky and he made the process of signing very easy and explained all the available packages. Very friendly and professional.
... View more
Submitted on
01 Dec 2024
05:36 PM
Submitted by
Danny248
on
01 Dec 2024
05:36 PM
Status:
Mission Accomplished
Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.
... View more
Submitted on
06 Nov 2024
05:24 PM
Submitted by
Nicey212
on
06 Nov 2024
05:24 PM
Status:
Mission Accomplished
I was very pleased with your operative Meza yesterday when she sorted out a new package for me. A lovely telephone manner and I promised her 11 out of ten! John
... View more
Submitted on
30 Nov 2024
10:41 AM
Submitted by
Basil+Berry
on
30 Nov 2024
10:41 AM
Status:
Mission Accomplished
Hi, I just want to say a huge thanks to lori for all her help today. Not only did she help me with my bill but was also very understanding about my situation. Thank you so much.
... View more
Submitted on
29 Nov 2024
10:32 AM
Submitted by
Barry88
on
29 Nov 2024
10:32 AM
Status:
Mission Accomplished
Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account. Michelle has turned a low feedback back score in to a higher feed back score with just one call.
... View more
Submitted on
12 Oct 2024
12:42 PM
Submitted by
Baz.
on
12 Oct 2024
12:42 PM
Status:
We’re Finding your Staff Member
Thanks to Kirsty at sky metro centre at Gateshead. really appreciated her help in explaining sky broadband, and sky glass pricing and change over from BT to sky. very professional with no hard sell. she is credit to sky. Kind regards Alan & Jen
... View more
Submitted on
28 Nov 2024
09:07 PM
Submitted by
Pleased1
on
28 Nov 2024
09:07 PM
Status:
Mission Accomplished
Michael on the helpdesk today, 28/12/24, was very helpful and patient with the issues I was experiencing on glass tv. He worked through the problems one by one with consumate professionalism and solved the issue. Well done Sky on employing the right people.
... View more
Submitted on
28 Dec 2024
12:39 PM
Submitted by
Ddave
on
28 Dec 2024
12:39 PM
Status:
Mission Accomplished
Had a very lengthy call with Shiv yesterday (45 minutes)!! He was very helpful and friendly and we had a few laughs. He asked if I would complete a survey but this hasn't appeared in my in box. I would give him 10/10. Please track him down and pass on my thanks.
... View more
Submitted on
28 Dec 2024
12:00 PM
Submitted by
AndrewGrant
on
28 Dec 2024
12:00 PM
Status:
Mission Accomplished
Thanks Mark for your help with cancelling my policy! You made what I thought was going to be a nightmare today a simple 10 minute call, and sympathised with me about having to move back with parents haha! Great customer service and thank you again! 🙂
... View more
Submitted on
27 Nov 2024
05:15 PM
Submitted by
Taylor211
on
27 Nov 2024
05:15 PM
Status:
We’re Finding your Staff Member
A big thank you to Lori for helping us work through the issues with our sky q box and contract renewal, a excellent communicator with high standards of customer service, a pleasure to deal with..
... View more
Submitted on
26 Nov 2024
07:44 PM
Submitted by
Jon127pin
on
26 Nov 2024
07:44 PM
Status:
Mission Accomplished
Been having an issue since signed up for sky unable to connect to broadband on a certain tv, after being passed around a lot and being told it was a tv issue (being put through to Samsung for 40 minutes) I finally got through to a tech guy this morning I think he said his name was Reece. He knew exactly what my problem was and how to fix it straight away! Plus was so nice and friendly to chat to on the phone! I was going to cancel my sky subscription if this issue wasn't fixed so I think he deserves a thank you!
... View more
Submitted on
26 Nov 2024
01:29 PM
Submitted by
DH25
on
26 Nov 2024
01:29 PM
Status:
Mission Accomplished
Upgraded from Sky+ to Sky Q this morning. Darren explained what he'd be doing outside and then inside and gave us a quick demo when all set up. All sorted just after 9am. Excellent!
... View more
Submitted on
27 Dec 2024
03:16 PM
Submitted by
pengedragon
on
27 Dec 2024
03:16 PM
Status:
Mission Accomplished
I spoke with one of the trouble shooting team at 8.30pm today as my Sky Q box wasn't working. I thought I would be met with an out of hours message but was pleasantly surprised someone was available to help me. I regrettably didn't catch the person's name but he was really helpful and managed to fix the issue. I was conscious of the late hour but nothing was too much trouble and he helped me through step by step and managed to explain it to me (I'm not a tech savvy person) without being condescending. Really friendly service - and now my box works! Thanks to whoever it was for being so lovely and helpful even at the late hour when I'm sure you're dying to get home!
... View more
Submitted on
25 Nov 2024
08:54 PM
Submitted by
emma211
on
25 Nov 2024
08:54 PM
Status:
We’re Finding your Staff Member
FOA Lori's manager. Amazing customer service. A pleasure to speak to. The company needs more people like her. A++++++ KT
... View more
Submitted on
25 Nov 2024
07:31 PM
Submitted by
2tall4thisdoor
on
25 Nov 2024
07:31 PM
Status:
Mission Accomplished
I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees.
... View more
Submitted on
26 Oct 2024
11:01 AM
Submitted by
Lizzie27May
on
26 Oct 2024
11:01 AM
Status:
Mission Accomplished
I had a bit of a meltdown as my Internet connection failed after an engineer had been round to increase my bandwidth. Bobby was AMAZING. I've worked in customer services for 25 years and I've NEVER come across someone better than him. He totally knocked my socks off. Patient, kind, diligent - just total professionalism. I am a total technophobe and he was utterly brilliant at guiding me through my blind panic to a successful conclusion. I really can't thank him enough. Sky - nail this man's feet to the floor and offer him a massive payrise! He really is worth his weight in gold. Thanks Bobby. GL Norwich.
... View more
Submitted on
22 Nov 2024
04:04 PM
Submitted by
glloid
on
22 Nov 2024
04:04 PM
Status:
Mission Accomplished
I just got off the phone with Ashley and she was super lovely and helpful. I said this to her at the time but it was the best customer service phone experience I've had. Considering I thought it would be quite a complex issue to fix, Ashley was professional and I finished the call knowing my query was in safe hands. Thanks again!
... View more
Submitted on
22 Nov 2024
11:08 AM
Submitted by
Oscar20
on
22 Nov 2024
11:08 AM
Status:
Mission Accomplished
I was put through to Ethan in customer services after an unsuccessful call with another agent. Ethan was amazing, I can't thank him enough for trying to help with the issues regarding appointments and phone calls with open reach and sky to get a new installation sorted. Thanks again Ethan, much appreciated 👏
... View more
Submitted on
20 Nov 2024
06:49 PM
Submitted by
Lynsey151
on
20 Nov 2024
06:49 PM
Status:
Mission Accomplished
I misplaced my new sim card and called in this morning. It was no bother to the assistant on the phone who sympathised with me and assured me a new sim would arrive in a couple of days. Excellent service and courtesy. Thanks
... View more
Submitted on
20 Nov 2024
05:55 PM
Submitted by
SallyW51
on
20 Nov 2024
05:55 PM
Status:
Mission Accomplished
Called this morning about my phone and was given excellent service. I asked about my out of contract TV subscription and was again pleasantly surprised by the excellent help and attention I received. The lively assistant managed to find me an improved service, no change to my tv package and a reduction in my subscription! Brilliant news for a couple living on pensions! Thank you, Sky team!
... View more
Submitted on
20 Nov 2024
06:01 PM
Submitted by
SallyW51
on
20 Nov 2024
06:01 PM
Status:
Mission Accomplished
Special thanks to Sarah from the house move team for helping with moving our service to our new home. When things didn't go the way we planned with the sky package we wanted she made a plan to sort it, including booking a call back at a convenient time for me to make final adjustmentments.. She explained the process over the phone and what computer wizardry she had to do to get the system to do what we needed it too. Thank you so much for all your help, it was one less stress in an already stressful time. 😀
... View more
Submitted on
22 Dec 2024
06:42 PM
Submitted by
P-Pirate
on
22 Dec 2024
06:42 PM
Status:
Mission Accomplished
Big thank you to Sheila for sorting two hours worth of problems. She was calm and understanding sorting out our 3 items. Rating 10 out of 10
... View more
Submitted on
22 Dec 2024
05:25 PM
Submitted by
Alan184
on
22 Dec 2024
05:25 PM
Status:
Mission Accomplished
I was helped today by Hassan from Sheffield. He was fantastic. He found out I had a connectivity issue with my Sky Fibre, and promptly arranged a Open Reach engineer to come on Tuesday 24th of December between 1 & 6 PM. He also gave me a credit for one month's internet. Which I was very happy with. He also took time to look at my phone, and other devices I have, explaining everything as he was doing his job. Nothing was too much trouble. Very Happy.
... View more
Submitted on
21 Dec 2024
06:37 PM
Submitted by
Tuffty
on
21 Dec 2024
06:37 PM
Status:
Mission Accomplished
Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards
... View more
Submitted on
17 Oct 2024
02:14 PM
Submitted by
NK14
on
17 Oct 2024
02:14 PM
Status:
We’re Finding your Staff Member
Scott at kiosk in Rushmere is extremely helpful he is very pleasant and helps me with all my queries can't thank him enough.
... View more
Submitted on
15 Nov 2024
02:15 PM
Submitted by
SheilaMagee
on
15 Nov 2024
02:15 PM
Status:
We’re Finding your Staff Member
I would like to pass on our thanks to Alison at the mobile store at the Intu potteries centre where she was more than helpful on Friday 20th December 2024 I had a bad experience with a call taker when I rang the main line a few days prior asking to upgrade to sky glass. They basically fobbed me off saying your best ringing up when your contract expires because they can't give me the best deal. I found this incredibly frustrating.. I was a customer wanting to pay you more! I decided to enquire at the Hanley mobile store. Alison was brilliant. Very knowledgeable. Ensured I knew exactly what I was signing up , and let me know when I could cancel certain elements of my package to reduce my monthly price as there were some things which I know longer want to keep. She also ensured I signed the agreement to lock in my delivery date there and then ! Alison's service was brilliant to the point I will never ring up sky again. I would rather go back to Alison at sky store at the shopping centre and have the inconvenience of a 40 minute round trip as I know I will get what I need. Alison was able to upgrade me to sky glass with no problem at all and yet some one on the main sky line didn't seem interested. please pass on my thanks to Alison as she has managed to keep you a customer and also managed to have that customer pay you more each month
... View more
Submitted on
20 Dec 2024
03:24 PM
Submitted by
Jack166
on
20 Dec 2024
03:24 PM
Status:
Mission Accomplished
I would like to say a massive thank you to Paul for being so attentive and genuinely caring about the situation that I was faced with. I tried to order a sky glass TV and I faced a few problems, Paul done his absolute best to try to fix the situation. He gave me regular updates on the order, and told me all of my options, supporting whichever decision I went with regarding My Sky. Paul really went above and beyond and didn't make me feel like a nuisance at all! Promotion for Paul!
... View more
Submitted on
20 Dec 2024
08:20 AM
Submitted by
SaskiaDavies
on
20 Dec 2024
08:20 AM
Status:
We’re Finding your Staff Member
Scott has been extremely helpful today in craigavon. Service has been excellent. Really helpful. Explain everything to detail of the package we purchased.
... View more
Submitted on
14 Nov 2024
05:57 PM
Submitted by
Bernard10
on
14 Nov 2024
05:57 PM
Status:
Mission Accomplished
I just called up to cancel as we can no longer afford the contract. I talked to Lorry (Lorri?) and she was brilliant. She listened and she offered us choices. She expmolained the pros and cons and I don't feel judged for struggling to pay recently. She was a refreshing change from the normal call handlers at sky. I hope I get through to her again next tirm
... View more
Submitted on
19 Dec 2024
03:04 PM
Submitted by
Laura19811
on
19 Dec 2024
03:04 PM
Status:
Mission Accomplished
Hi, Thank you for giving me the best advice.I can;t remember your name but hopefully this will reach you 10/10
... View more
Submitted on
13 Nov 2024
03:08 PM
Submitted by
smithbo
on
13 Nov 2024
03:08 PM
Status:
We’re Finding your Staff Member
Massive shout to Alan in Guest List for his brilliant efforts and help in the last two weeks. Such fantastic service.
... View more
Submitted on
13 Nov 2024
01:29 PM
Submitted by
PaulRyder1
on
13 Nov 2024
01:29 PM
Status:
Mission Accomplished
Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan
... View more
Submitted on
17 Sep 2024
09:41 AM
Submitted by
Ryan219
on
17 Sep 2024
09:41 AM
Status:
Mission Accomplished
I would like to really thank Ryan Evans in Glasgow who has been really wonderful in solving my broadband equipment and setup issues. He went above and beyond, making sure that things were moving as speedily as possible and checking in on a regular basis to ensure it was all moving according to plan. His dedication and care were very much appreciated on our end. Please give this young man a raise, he sure deserves one!
... View more
Submitted on
12 Nov 2024
01:03 PM
Submitted by
IsabelleTre
on
12 Nov 2024
01:03 PM
Status:
Mission Accomplished
Thank you Raj so much for all your help yesterday. He stayed with me whilst I connected to Netflix, when I was looking for my password for the site, ( which it took me a short while to find ). Nothing was too much, and I would say it was the best customer service I've ever received, from anywhere service, I contact.
... View more
Submitted on
10 Nov 2024
04:36 AM
Submitted by
Sharon127
on
10 Nov 2024
04:36 AM
Status:
Mission Accomplished
I would like to thank Martyn, from Leeds HomeMove Team. Just hang up the phone with him. I'm moving houses for the first time and he made the process fast, convenient and professional while being friendly in his manner. Could not have asked for a better man for the job, being patient in explaining everything. Cheers buddy
... View more
Submitted on
08 Nov 2024
04:22 PM
Submitted by
CP12
on
08 Nov 2024
04:22 PM
Status:
Mission Accomplished
I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady. She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer. If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with. Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones.
... View more
Submitted on
08 Nov 2024
10:52 AM
Submitted by
Ianwater
on
08 Nov 2024
10:52 AM
Status:
Mission Accomplished
Hi. I recently received notification from Sky Ireland (RoI) that Sky+ red button wouldn't work on some sports channels, and best switch to Sky Q. Took a call Jackie in thier marketing dept., and talked me though what was required, and when I mentioned the cost, she advised me to call customer service. Did so, reducing my monthly bill by 50 Euro. I arranged 12 months subscription to Sky Q. Date booked in 13th Dec. Barry, the sky engineer texted night beforehand to confirm time. He arrived on time, very polite, efficient and explained well everything about Q box and mini box. Just some positive feedback on Sky services.
... View more
Submitted on
16 Dec 2024
04:23 AM
Submitted by
C0NN0
on
16 Dec 2024
04:23 AM
Status:
Mission Accomplished
I moved home (Wolverhampton) on 14/12/24 and had a visit scheduled to install SkyQ at my new property. He arrived and informed me that due to my flat being on the second floor, plus various other issues, including a tree, I am unable to have a dish. He explained that I could have a streaming service. I had expected that, so was fine with it. He then asked me if I had an ariel cable, so that I could watch some TV, whilst waiting for my streaming and broadband to be connected. When I said no he proceeded to make me one!! It didn't work but I thanked him anyway. I tried setting it up again later ... and it worked!! It meant that I could watch Freeview, instead of sitting in silence all weekend. He left my flat thinking it hadn't worked but it did. I'm so sorry I don't remember his name but I want to say a massive thank you to him for being so kind and going above and beyond for me. Xxxx
... View more
Submitted on
15 Dec 2024
10:07 AM
Submitted by
eg200
on
15 Dec 2024
10:07 AM
Status:
Mission Accomplished
I want to thank Mohammed from the moving home team who was honestly so kind, helpful and made the moving home process so slick... really appreciate it, thank you so much! He took the time to personally follow up with me and saw my issue through until solution. thanks again! Sarah
... View more
Submitted on
06 Nov 2024
07:19 PM
Submitted by
Sa16
on
06 Nov 2024
07:19 PM
Status:
Mission Accomplished
Rang up on 5/11/24 spoke to a guy called Michael who went above and beyond to sort me out with a new contract for the new iPhone 16 plus and I have to say I've never had a more pleasant experience I just wanted to throw my money at sky if you record calls I advise you go back and listen to that one as I had tears dripping down my face the guy needs a bonus or a reward of some sort for exceptional customer service skills. Hope he's the one I get when I change my broadband provider
... View more
Submitted on
06 Nov 2024
10:20 AM
Submitted by
Richard1994
on
06 Nov 2024
10:20 AM
Status:
Mission Accomplished
Lori from your retention team was absolutely fantastic. I'd spent over an hour one evening on a call to someone who couldn't really be bothered to help and two further calls to others over the following days with the same response. When Lori came on the line, she immediately recognised my frustrations and actually listened to me - and genuinely tried to help. She was chatty and super friendly and actually made the experience far easier. Sky need to employ more Lori's!! She made renewing the contract seem effortless and actually turned my frustrations around within a few minutes. Lori is a credit to your company. If only customers could speak with her on each occasion, it'd make the process far easier and slicker.
... View more
Submitted on
06 Nov 2024
06:08 AM
Submitted by
SimonT4
on
06 Nov 2024
06:08 AM
Status:
Mission Accomplished
Thank you so much to George (I hope I got that right) for all his help in finding me the best deals when I was renewing my contract. I've worked in a call centre & I thought it was pretty bad, but this job would probably drive me insane. Well done to him - it must be so boring reading the same contracts over and over- but he was warm and friendly throughout. I hope he is paid well for it. Thanks again!
... View more
Submitted on
05 Nov 2024
08:46 PM
Submitted by
mackenzie232
on
05 Nov 2024
08:46 PM
Status:
We’re Finding your Staff Member
Thank you to Ash he was in store in Cardiff on 13/12/2024 thanks to him he helped me with my purchase and helped me purchase a new iPhone which was really good and I was very satisfied and happy with my device. Thank you to Ash I rate him ⭐️⭐️⭐️⭐️⭐️
... View more
Submitted on
14 Dec 2024
02:10 PM
Submitted by
Ahmed13
on
14 Dec 2024
02:10 PM
Status:
Mission Accomplished
I have been waiting for a Sky feedback e-mail to be sent to me so that I can report back on a "Sky expert" who went out of her way to solve my issue. This has not been forthcoming so I am using this method to make contact. My problem started back in November when I couldn't access my e-mails due to a "two step verification" blockage. The code would not come through to my SMS messages. I was given two "Complaint IDs" while being passed through six different so called "Sky experts" over a two week period. I was eventually in communication with Taslim from Bengaluru who persevered and made every effort not to be beaten by my problem. I was on the phone to her for over an hour on the afternoon of Tuesday December 10th 2024 and she resolutely stuck to the task of solving my issue. She was finally able to remove the two step verification off my e-mail account but could not verify whether she had been successful or not due to a lag in the operation of the systems. She arranged to phone me back the next day (Wednesday) to see whether what she had done had worked. Without any further delay Taslim phoned me back the following afternoon and found out from me that she had indeed been successful, as I had got access to my e-mails a few hours after her signing off on that Tuesday afternoon. I am most grateful to Taslim for her efforts and would thoroughly recommend her for recognition for her due diligence in solving my problem. She was extremely polite, patient and friendly throughout our contact and if there are any rewards within the Sky organisation for recognising excellent customer relations I would thoroughly recommend Taslim as a worthy recipient of such recognition. Yours faithfully. Roger Rees.
... View more
Submitted on
14 Dec 2024
01:29 PM
Submitted by
Roger-Rees
on
14 Dec 2024
01:29 PM
Status:
Mission Accomplished
Would like to send a Big Thank You to,Sol for helping me with my Sky package. You went above and beyond with your patience and politeness. I understood everything which means a lot!!!. Many Thanks Sol. From Deborah.
... View more
Submitted on
05 Nov 2024
12:26 PM
Submitted by
Anndebb
on
05 Nov 2024
12:26 PM
Status:
We’re Finding your Staff Member
I spoke with a lovely staff today (04.11.24) at around 1pm. He was very helpful and polite an absolute credit to the company. Name on account is kellyann cooling
... View more
Submitted on
04 Nov 2024
11:32 PM
Submitted by
Kellyann2
on
04 Nov 2024
11:32 PM
Status:
Mission Accomplished
I called today as my elderly Father was due to have an Engineer visit as his Sky TV was not working. Unfortunately, he is suffering from some memory issues and when the Engineer rang in advance of his appointment, my father was unable to answer his questions and so the visit was cancelled.
I called and was passed around a few departments until I was connected to Simon (removed) in the Accessibility Team. Simon listened carefully to the issue and went above and beyond to contact different departments to try to rebook the appointment. Once that had been booked, Simon ensured that there were notes for the Engineer explaining that my father may appear a little confused, and providing my contact number for any problems.
I really felt that Simon empathised with the situation and wanted to do as much as he could to ensure the Engineer visit goes ahead smoothly tomorrow. Once the appointment was confirmed, Simon took the time to talk me through how to provide the Power of Attorney documents to Sky, he applied the 'vulnerable customer' marker to my father's account and provided me with the phone number for the Accessibility Team.
Simon was the 4th Sky Advisor I spoke to on my 75 minute call today, and I was impressed with how he took ownership of the problem and was tenacious in finding a satisfactory resoloution. You don't often get customer service that's worth writing to the company about, but I did today and it made a fairly stressful situation a whole lot easier to deal with, so thank you Simon!
Moderator note: Removed personal/identifiable details
... View more
Submitted on
04 Nov 2024
05:25 PM
Submitted by
ElizaT
on
04 Nov 2024
05:25 PM
Status:
Mission Accomplished
Tracy had been great tonight. Formal complaint not resolved no callbacks hence finding ourselves ring back in again. Tracy who picked up the call has gone beyond what I would expect and been a great help in moving our complaint forward. Happily give her a 5 star + rating every time and a domino's
... View more
Submitted on
13 Dec 2024
07:23 PM
Submitted by
T4shy
on
13 Dec 2024
07:23 PM
Status:
Mission Accomplished
Thank you Mark for organising the doorstep exchange on our SkyQ box and going out of your way to get it to us the following day. Thanks to you we are back enjoying our Sky viewing. Much appreciated. Steve
... View more
Submitted on
03 Nov 2024
05:47 PM
Submitted by
Lizzie27May
on
03 Nov 2024
05:47 PM
Status:
Mission Accomplished
I think this person neeeds to be recognised and appreciated, I do not normally leave feedback but this person made me happy. So, I wanted to take a moment to express my heartfelt thanks to Nicola for her exceptional customer service. Nicola your bright and bubbly personality, shone through on that call today (12/12/24 between 19:48 - 20:09) made my experience truly delightful. Her professionalism, patience, and willingness to go above and beyond did not go unnoticed. She even keep a flow of conversation and made me laugh. She is a credit to your team, and I am grateful for her assistance. Thank you once again NICOLA, for your outstanding service! Have a wonderful Christmas 🙂
... View more
Submitted on
12 Dec 2024
08:24 PM
Submitted by
Modoman03
on
12 Dec 2024
08:24 PM
Status:
Mission Accomplished
Many thanks for the tickets. We had been previously so had decided not to go this year but the free tickets changed our minds. The lights were better this year and the grand children loved the lights. Thank you.
... View more
Submitted on
11 Dec 2024
08:42 PM
Submitted by
Fergusre
on
11 Dec 2024
08:42 PM
Status:
Mission Accomplished
I called Sky today to talk about my broadbandconnection, and spoke to a gentleman who got tested my broadband got asolution. he asked me to complete a survey after the call, which I thought would be sent to me as an email. he was great guy thanks
... View more
Submitted on
11 Dec 2024
08:08 PM
Submitted by
Abdoulahi
on
11 Dec 2024
08:08 PM