Send Thanks to Sky

I normally have much to complain about Sky, but I do love the sports. And I felt compelled to acknowledge an outstanding service engineer who visited yesterday, Usman Baba not only fixed our multi room connectivity issue, plus reconfigured the router to improve download speeds, but managed to drill a hole on our patio step to enable fibre optic, where two Openreach engineers had failed previously. Absolutely amazing service and a lovely person - if only everyone at Sky was like him! ... View more

27/03/2025 (Morning) My mother and I would like to say thank you to Darshan for being an amazing Specialist and representation of what Sky has been about for us for decades (before it went digital)!   We needed help moving to Full Fibre as it is now available in our area. She gave us clear information, searched for deals and gave us the full run down of what to expect. She was patient with my mother and I and showed such a glowing care, warmth and consideration, I was left speechless.  A shiny new package, kind positive words and all the information we needed to make things easier for us in future.  I just had to come here and say thank you to a beautiful spirit!  Thank you again Darshan, we are really grateful!  May you stay as bright as the sun! 🙂   J & P   ... View more

just wanted to give Chandana a big thank you! for making a renewal so easy and pleasant :D. I was so worried about everything going up and wanted to stick to my package as it wells excellent with our family and she definately went above and beyond!! ... View more

Hello, my name is Claire Danks and I am new customer. The woman who set up my account is called Zoe (sorry I don't have a last name). She was excellent, she was very kind, patient and went through everything with me. It was a pleasure to speak with Zoe and deserves my thanks. ... View more

Many thanks to Tracey from guest list. My broadband went down on 20th February 2025 and was fixed on 18th March.  Tracey kept me updated throughout the outage including a wee chuckle at why an A55 for traffic maintenance was needed for an internal fault in a block of flats. 😁 Many thanks for the professional approach throughout and the banter ... View more

Engineer visited today with new router. He smelt gas and sprang into action, opening windows, phoning emergency gas number, turning gas off (following instructions from gas board on the phone). He waited until gas engineer arrived before leaving. So thanks Kevin you could have saved my life (I'm 75) He is a credit to your compamy Brenda Morgan Coatbridge  ... View more

Many thanks to the engineer that visited us this morning and restored service after the satellite cable was damaged. He was friendly, efficient & very thorough in checking for further potential problems and ensuring that the full service had been restored. ... View more

Hello,  we got free tickets to Puss in Boots at Ashford on Sunday morning. Can I say thanks to Sky for a great morning and the Sky ambassador, sorry I forgot her name was brilliant. Thank You Jake ... View more

Today, Sunday 9th March I contacted your help desk to fix a problem with not being able to set English as my preferred language when opening Netflix on my TV. I was connected to an employee in Bangalore, India, Mr Shuaib Khan and began a complicated 2 hour + conversation. Mr Khan went out of his way to solve my problem and I would like you to place on his record my gratitude for his excellent work today. thank you, Kind regards, Mr Brian Whitelegg. ... View more

Just want to say a Massive Thankyou to Sky Customer Lady Daisey from Sofia Bulgaria who added Sky Talk Shield to my Landline, also I have been having problems with my SkyBox so Daisey talked me through updating the software on my Sky Plus Box, I found Daisey to be very patient and supportive in helping me solve my issues, she is very helpful and customer caring with a lovely personality Sky needs more people like Daisey on their team, Thankyou so much Daisey. ... View more

We had booked a sky engineer to attend to install a landline but he could not find our property, we saw him drive past so I telephone sky and was passed onto 4 different people and eventually got Susan, who said we did not need and engineer to install a land line.  She talked me through installation and went above and beyond to get our landline up and running and spent about 45 mins on telephone with us.  I cannot say how grateful we were and how patient, understanding and helpful Susan was. ... View more

I would like to provide some positive feedback about Tom (TCY06) who has resolved a complaint for me. There has been an ongoing issue with my account for around a year now. I have spoken to numberous staff members about this over many months. Each time I would be asked to complete a number of steps before being told my issue would need to be escalated. Each time I would stop getting updates and would need to recontact Sky and start all over again. I eventually raised a formal comlaint.. Following this Tom got involved and my issue was resolved within a few weeks. Although my issue was not a familiar scenario for Tom I can't praise him enough for being generally knowledgeable, helpful, he always followed up when he said he will and my issue is finally resloved (which I'm convinced it wouldn't be if it wasn't for Tom being involved). I hope Tom and his manager are both told how much his great service helped and he really is a credit to Sky. ... View more

I had a phone call from sky today. I've had a pretty rough time and couldn't pay my bill. The lady who spoke to me was called Marina and she called at 4:30pm. She was an absolute delight. She connected with me, she listened and she was just human towards me. She was truly wonderful.  She helped with my bill which was a burden lifted and I greatly appreciated that, but it was her customer service that stood out most. It was a pleasure to speak to her. She deserves recognition and I hope the rest of the Sky team appreciate who they have with them and maybe learn from her.  ... View more

MY THANKS IS FOR BOTH MARK AND BLESSED AT THE SKY SHOP, BULLRING CENTRE, BIRMINGHAM, ENGLAND.   In brief, i am a new SKY customer and have been unfortunate to have nothing but trouble with my new iPhone, Apple Watch and Sky contract via the online service. My phone, like many users is mainly used for keeping in contact with my very poorly parents and is essential for daily contact.  The help customer service via the online service and phone service via Mumbai had not resolved my issues.  After promising to call back with a resolution (which they still haven't done) i took a day off work to go to the SKY shop in Birmingham, an hour away from my home to leave with them my phone and watch and walk away from my contract, with enough evidence to support me if i was to be taken to court for breach of contract as i was only just out of the cooling off period.    When i went into the shop, ready to leave SKY i asked to see the manager Mark, who patiently listened to me, read my synopsis of the very poor service from SKY to that point and straight away, explained that he could and would help me.     He also warned me that he had a meeting shortly after i arrived but reassured me that his colleague BLESSED would help.  Mark established that the fault with the phone had been due to actions taken whilst communicating with SKY and the wrong contract / data plan being agreed to at the start of the contract.  Marie then asked Blessed to help me whilst he went for his meeting.     Blessed was extremely patient and spent an hour and a half sorting both my new phone and applewatch. Not once did she become intolerant of my ignorance, she understood how angry i had been and kindly with a smile and humour helped resolve the issues with my phone, and went a step further by setting everything up on both my Apple Watch and phone.  Mark then returned from his meeting and further explained what i needed to do to further resolve the issues re the data plan which they resolved in store as best they were able as the rest needed to be done with Sky billing.   Without the attitudes and professionalism displayed by Mark and Blessed, i would have walked away from SKY.  Although ive still had very poor service from Customer Support i thought needed to acknowledge the service i received from these very kind individuals. Thank you. ... View more

Just changed from Virgin to sky. Virgin cost was spiraling out of control. Spoke to Sky and they changed everything over for me at no extra cost. A lovely young lady came (kaytlin) and completed all the phone line and broadband no mess no fuss. Connected my Sky Stream Puck no problem took 5 minutes all working perfectly. Very happy very good value great service from Sky ... View more

Thanks sky for the weekly treat of love corn yet again 🙈  ... View more

I was advised to wait after the FF installation and missed the offers deadline.  However Billy was supportive and tried his best to amend the agreed pricing.  Received text message the next day with his confirmation.  Top bloke. ... View more

Muhammad,  You were very polite, extremely helpful 👍 we were thinking of leaving but you changed our minds. Well done ... View more

Thank you to Mohmad for all the  help you gave, with our broadband and sky contract.   Mohmad is very polite and deserves 100/10 for his customer service. I really appreciate the time and care he took to help me.   It is rare to speak to someone on the phone who is so helpful and professional. Wishing him all the best.    Thank you Mohmad  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I just wanted to give a huge shout out and thank you to Osama who l was in touch with this evening online and who re-negotiated a new 24 month contract for tv & broadband for me which l.was delighted with. He is an asset to Sky and l hope Sky recognise his contribution and celebrate it.    Thank you Osama.   Kind Regards   Andy Gray             ... View more

Spoke with Lori, believe she was working in Cardiff. Wonderful customer service, first class, extremely professional and friendly. I can honestly say that it is the 'BEST' customer service experience I can remember from any company, a credit to Sky and herself. Many thanks Lori . ... View more

I had a enginner visit to install my sky mini bix and also my sky tv as we hadn't set them up when we moved to our new home. My house is a new build and the electrics are complex. The engineer went above and beyond to help restore our services and never left until the problem was resolved. I really appreciate how considerate he was of my home, wearing protective gear on his feet and he was extremely courteous. Thank you so much for going the extra mile to understand the exact needs of our family. You deserve recognition and certainly a pay rise!! Date of visit 23/01/25 @ post code. Please let him know!! 🙂 ... View more

I would like to thank Stephen + Mourton and Fothergill 1 , I finally solved my problem. I connected with an Ethernet cable and boom! Sorted,😇 ... View more

I got put through to Ashley in the loyalty team this morning on the 31/01/25 around 9am, who helped with my mobile and tv questions. She couldn't have been nicer and more helpful - I phoned up thinking of cancelling my phone but she worked out a deal that suited perfectly! Wanted to ensure she is recognised in case the feedback email doesn't come through.  Many thanks  Emma  ... View more

To my call to SKY.on 29/01/2025 I had a competent profecional understaning and suport from Nick   I was kindlly aske explained with profecionalisam on the issues and resoving them in due time. On my previous call to SKY I spke to Gabie Gabriela charesmatic entusiastic presentative with quality like no other. Thanks Gabriela, Thanks Nick I was lucky call you. All the best is the list I can say to you   ... View more

Many thanks for all the help today from the sky operator. He was brilliant and reduced my bill. Very helpful and polite @ scatter 298 ... View more

Monish was my customer service person. He was extremely helpful, and he is an asset to your company. Full marks to Monish. ... View more

Hello, please pass on our huge thanks to Angelos from the Sky Broadband Tech Team.  He visited us on 27 January 2025 at 12pm.  It was a difficult job and it did not go smoothly for him but he persisted and we now have two pods connecting to the router and since I have changed the security settings, all our laptops now connect to the pods and I am getting speeds of over 300Mbs.  Really appreciate his service and help.  I hope he gets recognition for his efforts.  Sky has gone up in my estimation, wish I had rung sooner. ... View more

I called Sky today to talk about renewing my contract, and spoke to a very helpful gentleman who sorted me out with a new 24 month contract. He asked me if I could complete a survey after the call, which I thought would be sent to me by email, but as it still hasn't arrived I've got a horrible feeling I should have stayed on the phone for it. His name was Vedaanta, and I wanted to thank him for all that he did. He was great.  If at all possible, can the survey please be sent to me.so I can complete it. ... View more

Can you convey my thanks to Anna Botting and other members of the team for the Auschwitz Memorial Service shown on Sky News this afternoon.It was very respectful and informative .I thought Anna presented the show with respect and gave time to the people interviewed to talk about their experience with dignity. ... View more

I spoke with your call handler Lizzie last week who was brilliant! She promptly sorted out my issue with my WIFI where I believe I was mis sold a product by another Sky colleague but also managed to source a VIP package as I have been a Sky customer for nearly 25 years.  She made me feel valued as a customer and wanted to say thank you. Well done Lizzie! ... View more

I've had issues with sky q for 2 years on and off, sky have to their credit offered great assistance trying to rectify this but in the end where unsuccessful. The final engineer was amazing and had helped with the set up of Sky Stream and basically took the time to explain why mo current system kept failing and why Stream would be fine on my home network.   I contacted sky customer service in India (never again hopefully) and after getting pushed from department to department finally I said I'd cancel and got thru to the Amazing Retention Team, from there they assisted in ordering the new equipment, dealing with loss off service and in the end my account credit refund.  If you ever have a problem the best Team at Sky to help is the Retention Team everyone I spoke to have been uk based extremely knowledgeable and willing to see your issues thru to conclusion. Keep up the fantastic work. I have been with Sky now for over 25 Years so they must be doing something right .   ... View more

I recently upgraded to Sky Gigafast and following the activation the connections and internet were constantly dropping despite me disconnecting everything and just having the Sky Q box connected ! After numerous calls to Sky and 3 visits from Openreach my final call to Sky Technical and the frustrations I felt resulted in me being put through to retentions. Luckily for me I guy called Phil came on the line and immediately without any fuss started to work the problem. My first call with Phil was on 23rd January and he arranged for a new Sky Max router to be sent which promptly arrived the following day and after setting it up everything worked !! and Phil followed this up with a call to see how things were going. During this follow up call I explained to Phil that the deal discussed when doing the upgrade was still not showing in my future bills and that I'd rang Sky to try and sort this without success. Phil said to leave it with him and he'd call again once he'd sorted it out and again he just delivered brilliantly, luckily for me as he was off on holiday to Thailand. Phil is a real star, nothing is to much trouble and he just delivers on eveything he says. Phil is an absolute credit to Sky, if only Sky had more Phil's 👍 ... View more

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

I had the honour of speaking with Angie today, and she was absolutely amazing. Kind, reassuring, and supportive, she spoke with genuine warmth and care. Her customer service was outstanding—she went above and beyond to help me. I'm so happy with the experience. Thank you, Angie! ... View more

I don’t know the name of the engineer who installed my Sky Fibre WiFi, but I wanted to say how impressed I was. He was respectful, professional, and carried out the installation neatly and efficiently. Everything was left tidy and clean. Very happy with the service! ... View more

We had 2 different engineers show up 1st of May. One for the broadband and one for the TV. Excellent service from both of them. They went above and beyond to get me up and running after our move.  They were kind and cheerful. One of them hung an old freeview cable that had come undone and was hanging very low, back up. He didn't have to do that. I hadn't even notice he had done it until well after he had left.  That put a huge smile on my face. To have 2 different engineers with such great service is a credit to sky. This is why I have put in over 20 years of service with Sky.    Thank you!   ... View more

I would like to thank Donna for her amazing assistance and she has gone above and beyond with her help. She was very professional, her customer service skills are great, and mostly importantly she was kind and very pleasant to speak with. ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy. She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded. she is a credit to sky and should be rewarded for her service to your company.  ... View more

Farhana, the super Geordie. is a brilliant example of what great customer service/experience looks like.  Thank you for everything and good luck with the future   Michael ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

I’d like to say a big thank you to Mike and Bobby who came to fix my Sky Q box, which wasn’t connecting to the mini box. They were absolutely brilliant from start to finish. Both wore shoe covers, which I really appreciated, and were very courteous when moving between rooms to get the signals working.   They explained everything clearly and in detail, were extremely helpful, and are an absolute credit to your company. Both are full of knowledge and made the whole process straightforward. Honestly, all engineers should be modelled after them. ... View more

Samuel came to our home on Thursday the 4th September to connect a new router. He was very knowledgeable and professional (as you would expect) but more than that, he was very patient, kind and considerate. After connecting the new hub he took the time to ensure all of our wifi appliances were up and running perfectly before he left , we were just so grateful (we are not at all technically minded) It was a pleasure to meet Samuel and have him in our home. Samuel was a great ambassador for Sky and we feel he should get the recognition he deserves.    ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

Called the technical support team today and got through to Stephen. We had a couple of queries and Stephen was so willing and happy to help. He spent over 30 minutes on the phone with myself and my partner, trying absolutely everything he could to solve the issues. He was professional throughout but also very friendly and genuine. Amazing service from Stephen, please pass on our thanks. ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more