I spoke to 3 advisers and in the end Caitlin from Glasgow went to the trouble of getting permission to call me back, so she could retain me as a customer (I've been with you since 2009). She was truly excellent and such a lovely lady.
She explained the options I had, as I intended to leave and go to Virgin Media. The time she took and the professionalism and friendliness she exhibited, made it easy to say Yes and remain a Sky customer.
If there is any recognition scheme, please put this forward so she can receive a thanks and appreciation for the work she does and the friendliness and openness that she conducts herself with.
Large organisations are made up of people and Caitlin is, based on my experience, one of your good ones.
