Send Thanks to Sky

I would like to thank Stephen + Mourton and Fothergill 1 , I finally solved my problem. I connected with an Ethernet cable and boom! Sorted,😇 ... View more

I spoke to lady called Ruth this afternoon between 14:15 and 5pm. The call was regarding a home move, which as everyone knows is an incredibly stressful time. Ruth was really helpful, and took time to carefully listen to me. It was really appreciated and I feel she deserves recognition.  ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

I don’t know the name of the engineer who installed my Sky Fibre WiFi, but I wanted to say how impressed I was. He was respectful, professional, and carried out the installation neatly and efficiently. Everything was left tidy and clean. Very happy with the service! ... View more

I had the honour of speaking with Angie today, and she was absolutely amazing. Kind, reassuring, and supportive, she spoke with genuine warmth and care. Her customer service was outstanding—she went above and beyond to help me. I'm so happy with the experience. Thank you, Angie! ... View more

Spoke to a gentleman called Dan this evening 17:28 02/08/24, in regards to upgrading to sky stream, Dan was really professional with everything, he came across a couple of problems on the account due to moving house, but he resolved it and managed to upgrade me, I was really pleased with my experience this evening thanks to Dan,  ... View more

Lori was really easy to talk to and answered any questions, I feel that she done everything to keep me as a customer, she took time to listen to me, great work Lori  ... View more

We had 2 different engineers show up 1st of May. One for the broadband and one for the TV. Excellent service from both of them. They went above and beyond to get me up and running after our move.  They were kind and cheerful. One of them hung an old freeview cable that had come undone and was hanging very low, back up. He didn't have to do that. I hadn't even notice he had done it until well after he had left.  That put a huge smile on my face. To have 2 different engineers with such great service is a credit to sky. This is why I have put in over 20 years of service with Sky.    Thank you!   ... View more

I would like to thank Donna for her amazing assistance and she has gone above and beyond with her help. She was very professional, her customer service skills are great, and mostly importantly she was kind and very pleasant to speak with. ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

I would like to let you know that I was dealt with in a professional manner by a young lady in your office called Lori, she went above and beyond and I was very impressed with her ability and kindness what a delightful young lady I hope she goes far in life. Best wishes for the future Lori ... View more

Lori , is the first person from sky that i have felt  confident with and trusted that she care and understood my needs. I was resdy to cancel with sky not only did i not cancel she sold me to mobile contracts for the first time dver as ivd been with Vodafone forever she went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

Thank you Lori. Gave me options and end up staying with Sky because of her service. She was very personal and great to talk to. Thanks again!  ... View more

Farhana, the super Geordie. is a brilliant example of what great customer service/experience looks like.  Thank you for everything and good luck with the future   Michael ... View more

Lori went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

Thanks so much to Lori helping me adjust my services. Compassionate and clearly communicated everything whilst providing every option possible. As the subject said Lori brought the BLUE skies!  ... View more

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

Thanks sky for the weekly treat of love corn yet again 🙈  ... View more

I needed to find out if my Sky Router would support Gigabit Ethernet on the iMac I intend to purchase . Within minutes of posting my question I received replies.  Many thanks to the Sky Community. Steve 🙏 ... View more

Thank you for the tickets. We had a great time at ExCel at the experience. Plenty if things to see and hear ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

Just wanted to say a big thank you to Marc, the second time he has visited the property and each time he is a ray of sunshine and a credit to the sky team.    He is happy to help, chat and offer his insight as to what might be happening with various products. No job is too big or too small for him and is happy to go the extra mile. He highlights what all home engineers should be like, a big friendly smile and a can-do attitude that is infectious.   Moderator note: Removed personal details ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

Hi, I phoned today as my contract was up for renewal. I was put through to your Stockport hub & spoke to Keziah. I explained that I didn't want to be upsold anything and wasn't looking for any add-on services, I would just like to pay less than my renewal quote.  Keziah quickly sorted me out with what I wanted & surprised me with the news that I would actually be paying less for the next 24 months!! Happy days!!  What a difference from the last times I have had to renew.......I was braced for an hour long call saying that I didn't want this, that or the other. All over and done with in 5 minutes by a lovely, friendly helpful young lady who is a credit to your company. I actually couldn't believe it. Quick, easy & cheaper. Thank you again Keziah. I hope you're still there in 24 months when I need to renew again 🙂  ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

I would just like to say thank you to our engineer Gary who visited today. I had to reschedule my appointment when he arrived due to my school run and he kindly went to another job and then came back. We've had signal issues since before Christmas and when he looked into it for us there was an issue with our cabling and dish. He then ran new cabling and installed a new dish in the most horrendous rain and managed to sort it. Great customer service, thank you so much 😊 ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

Anthony visited my home earlier to install my new fibre internet. Absolute brilliant engineer, super helpful and informative. He was so friendly and considerate, even wore covers over his shoes each time he enter my house to not trail any dirt in. Honestly 10/10 for his services and lovely manners.   ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more

Mine is a long story but after butting heads with one of Sky's  Loyalty team members I rang the complaints number and spoke to a lady called Lindsay. Wow, what a difference it was speaking to her. She put me back to a place where I was being listened to and understood.  In a couple of hours she had righted my wrongs and took all my stresses away. Please thank her and hold on to this fabulous human being.Kind Regards.  Mrs. P.Knight  ... View more

Must give an extraordinary thank you to the sky Support Advisors that fantastically dealt with my account today! It was a heart warming experience and I am so so grateful in all their professionalism and knowledge and customer care skills they displayed wonderfully  ... View more

I would like to say a big Thanks To ROM16. You made a difficult situation better. Thanks for all your help and guidance's. I had a laugh trying to sort out my problems with sky. Thanks once again. Tracy  😁 😹 🐈 ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

Excellent service from Craig on 27th March he went above and beyond to try to fix my problem so polite,  curtious and respected my property. His attitude was exceptional and a credit to sky. I would rate him higher than 20/10 if I could. Well done Craig  ... View more

I would like to send a big thank you to Ross who helped us on Thursday morning to solve a problem with our Sky Q box. I give Ross ten out of ten for his excellent help in fixing our problem. He was so polite, pleasant and patient. we know that he is based in a busy city in Bulgaria. Thank you Sky for having such great employees. ... View more

Spoke to URWA at Sky customer service. Contract renewed with no fuss. Everthing explained.,great result, Well done. ... View more

Spoke to Annemarie this morning [ Sat 29/3/25 ] ... it seemed an earlier reported issue [ reported to Julie / Gemma ] had resurfaced. Thanks to Annemaire's friendly and calm approach we were able to troubleshoot and solve the problem. Thanks Annemarie for the help and the update on Julie's efforts re the original report. ... View more

This morning about 8.45am I spoke to one of your women call centre team members from the loyalty department. She sorted out my cancellation for me and she explained the returns process perfectly. I asked her her name but I've forgotten. Maybe it was Rhiannon? It was 27th March 2025 and I was her first call of the morning. She explained the process perfectly and checked my personal details numerous times. She also rewarded my loyalty with sky by taking a 20% off my phone bill for my sim card. I would like to say a massive thanks to my sky lady! I think I was her first call of the day and I told her she was 5* perfection with me! 🌟🌟🌟🌟🌟 ... View more

Hi there, I just want to give my thanks to Tracy ( sky broadbands Dep) who was very patient and kind with me .  I really appreciate your help for explaining and answering  every  questions I have asked with professional manner.   I have been a customer with sky for almost 7 years and I have not come across with anyone like Tracy so Thank you .  (Removed)   Moderator note: Removed personal details ... View more

We are having work done at home, the internet was disconnected and when I reconnected it I couldn't get one of the boxes to work. She helped bend through the steps, was very personable and knowledgable... especially since I understand she is relatively new there. Whilst we were waiting for the router to reboot, we had a nice chat. Builders are coming back today and will likely disconnect it again so she has diarised to phone me back today once I'm back from work to check it's all ok. I didn't ask for that, but I do think it's excellent customer service.    one last thing that perhaps better you don't  include when you pass this on to her, it was her birthday yesterday, she mentioned it during the chat waiting for the reboot, but because she is new there, no one knew. Might be nice if belatedly someone wished her happy Birthday. Let me be clear tho, this is not the reason for the positive feedback, her customer service was on point , the diarised proactive follow up is next level and in this day and age people are all too ready to moan whenever there is a slight problem but no where near as quick to say when something's been good.  thanks    Mike  ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

Called to renew my contract yesterday. I spoke to Sahithi, who was most helpful & I renewed for another 24 months at a favourable rate. I wanted to give her a perfect score of 10, but didn't get a prompt. Could you please pass on my Thanks & complete Satisfaction. Regards  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more