Send Thanks to Sky

I would like to give feedback for the engineer who visited my property today. He was very polite, friendly, knowledgeable and very efficient. He's a credit to sky. Please pass on my thanks. ... View more

I had a delightful chat with a lady from Dunfermline today, didn't get her name unfortunately but she was fabulous. Originally I called to reduce my mobile data package, which she did quickly and easily, thank you! We went on to discuss my broadband package and she was able to offer Full fibre 100 for a little less than I'm paying for the existing wired service. She was knowledgeable, helpful, patient and cheerful, and an absolute pleasure to deal with. I intended to leave a glowing customer survey for her but for some reason, the survey didn't show up. Did I cut the call off too soon? I don't know but I really want to give her the recognition she deserves. We discussed dogs, the upcoming storm and working from home, she also recognised my now very faded Fife accent! maybe that will help identify her. Thank you again for your time and attention, you are brilliant! Best wishes, Jane Walker     ... View more

I'd like to give a shout out to your superb engineer Mark that has installed my sky fibre this morning, I've honestly never met such a nice guy,he was professional and approachable and couldn't do enough for you. We have been sky customers for 9 years and never crossed paths with someone that makes the company shine as much as he did, if you reward employees for customer service he should be top of your list, special recognition is needed. Honestly an absolute delight from start to finish, the world needs more people like him.   Thought I'd write on here as I don't believe just filling out the survey with 10's would to him justice!  ... View more

I was not sent a customer feedback form after talking to your representative Preetam. He was polite, helpful and patient throughout the call and found us a great deal. I wanted to ensure his first class customer service was recognised as he made the whole process extremely pain free. He needs to be praised for his efforts and I would recommend Sky to friends and family in a heartbeat based on my call today. Thankyou Preetam, I hope this feedback makes its way back to you ⭐️⭐️⭐️⭐️⭐️ ... View more

Fri 17, we went live Mon 13, a switch over from BT. The switch worked fine, 400mps as expected...but a huge amount of house infrastructure no longer worked. That's ok, I knew there would be a lot of resets needed. 4 x Amazon echoes, driving about 8 Tapo devices, air printer, cams etc.  and a music studio heavily dependent on Wi-Fi. This is the downside of a major change, but I knew it. So after 2 days we requested a Q booster, we live in a very long house and it has engineer brick internal walls...built by USAF pilot in 1970...bomb proof ha ha, the downside of a "Cold War" house meant rapid signal degradation as you progress thro rooms.   I'm in Woodbridge, Suffolk, got a txt to say Sky Engineer Fitz on his way today, 7 mins away. 7 mins later arrived. Checked hub, checked my location of Booster and then explained brilliantly, and I mean brilliantly how 2.4 and 5 channels worked from hub, and to switch off 5 and simply reboot everything. I'd also dropped a level in security which he confirmed was right.   So a thorough and very sociable/chatty 45min visit, lots of ticks in boxes and left having given me quite specific details how to get rogue cameras working again...   ...and everything worked...perfectly. He even reconfigured Sky remote so it would control Yamaha Receiver. Then gave us Sky Cinema free for a couple of months to evaluate it.   Honestly Sky, I'm 68 retired now, but worked in top IT companies for 23 years so I understand good service from tech people and this was up there with the very, very best of explanation, engaging making sure I was at his level of explanation etc.  Just a fabulous experience which made me feel like switching to SKY was the right thing.   Fitz in East Suffolk, a true embassador for your company and brand. When it comes to his review time, can you include this?    Very simply...thank you sincerely Fitz.   v best Steve       ... View more

Just want to thank a scottish lady named Anna who was very helpful with my enquiries.   I lost signal at the end of the call, so i thought this would be a good place to send feedback and appreciation.    Thank you. ... View more

We had an engineer come out to visit us today. He was incredible!! So knowledgeable about the system and managed to solve an issue we have had for over a year, we had an engineer out months back but the issue was never fully resolved. This engineer managed to sort the issue and identify other things in the setup that weren't correct. Unfortunately I don't have his name and never received an email to give feedback so please can you help to make sure the correct engineer gets the praise he deserves  ... View more

I don't have the engineer's name sadly. He visited my address on Wed 23rd July in Edinburgh, and he was so nice. Fixed a couple of problems with our signal - put a new bracket on and sorted the wire, which was too long.  He was so friendly - my son (8 years old) offered him a cookie he had baked (as he is practising for a bake sale for charity) and the gent gladly received the cookie and gave my son a donation for his charity. It filled my heart, the generosity that this gent showed towards my son. It is so refreshing to see this level of service, when a lot of people who come into your home to work, are inhospitable and rude in my experience. He is a credit to Sky!  ... View more

I would like to thank Aaron who helped us when we had an issue with our new Sky Puck. We contacted Sky at 20:50 and he helped us try and sort everything well past his finish time. Thank you Aaron for your patience in helping us. ... View more

we needed to have a new line and socket as well as sorting out BT socket. the guy wes very helpful and professional . Both me and my wife would recommend him  for is work , politeness  and knowledge  and advice. Joshua did a wonderful job  for us and we would like to thank him very much with 5 stars but he is worth much more meny thanks from MR and MRS Russell .     ... View more

I called Sky on 4 April to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. Her name was Priya I wanted to thank her and to let Sky know of her excellent service. ... View more

Just wanted to give a huge thank you and shoutout to Jordan who installed my Broadband in the Estover, Plymouth area 22 July 25. On time, extremely professional and polite and explained everything to me clearly. Did the job very efficiently and I was up and running in approximately half an hour. ... View more

Hi, I'm sky customer  i really apriset to [ vishva ]she's really helped lot of about iPad,phone informations, good service, sky alwaysgood,,[ vishva] her patience  i like it "everything is explained well " #stratford sky centre Thank-you 🙌 ... View more

once i got through to a human voice. Daniel talked me through everything i needed, we did get cut off for some reason, but within 30 seconds called me back, and we completed everything that i needed, he explained everything to me in detail and was very profesional in his manner and politness. he gets 5 stars from brilliant. ... View more

So, this was my first experience of setting up home braodband and TV.    After an open box was delivered without my Sky Stream Puck or remote control, I contacted Sky.  I was put through to Adam in the Glasgow Customer Service Centre.  Adam has been absolutely amazing!  He has called me with updates, talked me through digital photo uploads and basically was just so helpful and professional throughout!   I've had a really tough time lately and Adam has made everything that little bit easier for me.    Thank you Adam, I appreciate your help so much.  ... View more

The lady I spoke to on the phone today [removed] provided such a polite, friendly and efficient service. I haven't received an automated survey invite, so I thought I would make sure her brilliant service is recognised on here 🙂 thanks.    Communtiy Moderator Notes: removed personal details  ... View more

Had problem with my Sky Q box connecting to the internet. Michael was professional, patient and helpful. Excellent customer service agent. Thank you.  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

Spencer was assigned our case , due to the engineers not turning up to fit our sky dish on the assigned date. he swiftly took control of the situation and took remedial action to ensure a swift resolution could be offered . At all times he did what he said he would, called back at the times her promised and arranged for an earlier than promised revised date . At all times he was professional, courteous and customer satisfaction was his main objective . Spencer gave me renewed confidence and I was pleasantly surprised when the engineers turned up on the allocated date and then Spencer rang again to check all was well and we were happy with the service provided . he is an absolute credit to your organisation . Thank you again Spencer !!  ... View more

Thank you so much to the last advisor I was speaking to on the phone. I have severe social anxiety and this guy made me feel so comfortable, important and very at ease. Everything was sorted for me very quickly and clearly, an absolute brilliant advisor. He was so personable and made a very big impression, I actually got of the phone thinking that I'll actually remember this interaction very fondly. He was amazing and I hung up before I could send a review, I've been arguing with the virtual assistant trying to get in touch, I've went very out of my way to leave this review as he really earned it. I hope in some way this helps as sky is known for having such lovely advisors, they need recognition. Thank you so so much!  ... View more

Mine is a long story but after butting heads with one of Sky's  Loyalty team members I rang the complaints number and spoke to a lady called Lindsay. Wow, what a difference it was speaking to her. She put me back to a place where I was being listened to and understood.  In a couple of hours she had righted my wrongs and took all my stresses away. Please thank her and hold on to this fabulous human being.Kind Regards.  Mrs. P.Knight  ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Must give an extraordinary thank you to the sky Support Advisors that fantastically dealt with my account today! It was a heart warming experience and I am so so grateful in all their professionalism and knowledge and customer care skills they displayed wonderfully  ... View more

I would like to say a big Thanks To ROM16. You made a difficult situation better. Thanks for all your help and guidance's. I had a laugh trying to sort out my problems with sky. Thanks once again. Tracy  😁 😹 🐈 ... View more

Excellent service from Craig on 27th March he went above and beyond to try to fix my problem so polite,  curtious and respected my property. His attitude was exceptional and a credit to sky. I would rate him higher than 20/10 if I could. Well done Craig  ... View more

Spoke to URWA at Sky customer service. Contract renewed with no fuss. Everthing explained.,great result, Well done. ... View more

Spoke to Annemarie this morning [ Sat 29/3/25 ] ... it seemed an earlier reported issue [ reported to Julie / Gemma ] had resurfaced. Thanks to Annemaire's friendly and calm approach we were able to troubleshoot and solve the problem. Thanks Annemarie for the help and the update on Julie's efforts re the original report. ... View more

This morning about 8.45am I spoke to one of your women call centre team members from the loyalty department. She sorted out my cancellation for me and she explained the returns process perfectly. I asked her her name but I've forgotten. Maybe it was Rhiannon? It was 27th March 2025 and I was her first call of the morning. She explained the process perfectly and checked my personal details numerous times. She also rewarded my loyalty with sky by taking a 20% off my phone bill for my sim card. I would like to say a massive thanks to my sky lady! I think I was her first call of the day and I told her she was 5* perfection with me! 🌟🌟🌟🌟🌟 ... View more

We are having work done at home, the internet was disconnected and when I reconnected it I couldn't get one of the boxes to work. She helped bend through the steps, was very personable and knowledgable... especially since I understand she is relatively new there. Whilst we were waiting for the router to reboot, we had a nice chat. Builders are coming back today and will likely disconnect it again so she has diarised to phone me back today once I'm back from work to check it's all ok. I didn't ask for that, but I do think it's excellent customer service.    one last thing that perhaps better you don't  include when you pass this on to her, it was her birthday yesterday, she mentioned it during the chat waiting for the reboot, but because she is new there, no one knew. Might be nice if belatedly someone wished her happy Birthday. Let me be clear tho, this is not the reason for the positive feedback, her customer service was on point , the diarised proactive follow up is next level and in this day and age people are all too ready to moan whenever there is a slight problem but no where near as quick to say when something's been good.  thanks    Mike  ... View more

Thank you so much to (I think - Lynn?) for helping me today. I had a complicated issue with my Home Move and she dealt with it all in a warm, friendly and competent manner. Even somehow got me on a better broadband deal despite it having nothing to do with the call.  Lynn (?) thank you. I hope Sky realise what an asset they have. ... View more

After 35 minutes chatting with Jasmin(Jas) from Sky mobile loyalty section she promised me a staff survey to complete. So here it is. Excellent helpful clear.  I hope Sky recruit more pleasant staff like her to make telephone calls simpler n more understandable.  She cut through the red tape efficiently!!! Many thanks.  AndyM ... View more

A MASSIVE THANK YOU to Lori for all of her help!!    It started as a normal call to Sky, trying to renew contracts. I spoke to a number of incompetent staff. You may think I'm being harsh, but if I went into details I'm 100% sure you would agree with me.  Eventually I got to speak to Lori. After going over contracts, we discovered there were issues with the accounts. This issue had been missed by a number of staff, even though I had always asked. Thankfully Lori was able to discover the issue. She managed the process from start to finish. She was always in contact and liaised with her supervisor and othe staff from Sky. Even when I got irate at times, she was calm and professional.  Today we had a positive outcome to our complaint. My father who is a pensioner was very happy with the outcome. I would once again like to thank Lori, her team leader/supervisor and the investigation staff for their help. Lori should be promoted, she is an excellent asset to Sky. She is the type of person who should be in your organisation. I have dealt with many who were not fit for the job. Sky takes a lot of money from customers, thankfully I was able to speak to someone who always showed ethical behaviour. Thank You Lori, you were brilliant!! I wish you all the best for the future, Onwards and Upwards!!   God Bless!! ... View more

I was getting my new broadband deal sorted  on 22nd March 2025 as contract was ending Mohammed was in the middle of sorting everything when we were cut off luckily i phoned back and Helen came to my rescue and honoured exactly everything that Mohammed was in the middle of doing when his line went dead thank you both so much for giving a great deal and fab customer service you guys are amazing 10 out of 10 @Helen @Mohammed ... View more

Would like to thank Jamie who I just got off the phone to this morning- So polite and helpful and was a pleasue to have his assistance! Best customer care I have recived from any company (person) in a long time! Thanks Jamie. ... View more

Gold Star to Mira for all her help today. 1st two advisors were not helpful at all. Finally got through to Mira (from Bulgaria) who was so helpful. So knowledgeable and had more than enough patience. Sky needs more people like her. She was lovely. So thank you Mira from me and my family. p.s. hope you had a glass of well deserved wine !! Thanks again lovely lady  (I hope this messages gets to Mira in the broadband tech team, who lives in Bulgaria)  she deserves to know  ... View more

Many thanks to Matt Stratford for being absolutly fantastic with my sky home move! He went above and beyond and the service he offered was second to none! This engineer should definitely be recognised by Sky for all his hardwork.  ... View more

A massive Thank you to Lori from sky, she has been so helpful throughout the moving process and have been so patient with the issues that arose when going through the move on the system. 10/10 for customer service and satisfaction, a credit to the sky team.   ... View more

Julie (from Scotland with the two working cocker spaniels) was absolutely exceptional when I phoned up with a support query earlier today about my previous sky account preventing me from seeing my new sky account details . Julie understood the issue straightaway and was very quick to resolve it. Unfortunately towards the end of our call I got a "call failed" on my phone despite being in mid-conversation so I was unable to thank her for all the support she gave me. We were midway through a really lovely conversation too so I was disappointed it ended so abruptly! Please identify and pass on my thanks to Julie, she is everything customer support in a company should aspire to be like. ... View more

I had a visit from @Terry yesterday to fix a problem with the Sky box in my bedroom. He covered his shoes before entering my house & was very friendly. He throughly checked everything & discovered my 'booster box' had been installed in the wrong place. New box installed in a different place & everything now working perfectly. Excellent service 10/10 - Thank you! Mrs. Rodgers ... View more

I had  a problem with my landline phone not working after I had fibre put in on 10th March although I didn't realise this for a few days.  I rely on the landline for hospital calls.  I phoned the first Sky Adviser on Sat 15  - it took 36 minutes of explaining, sending photographs etc and was told I needed male plugs - one to go into the uk router plug and one to go into the original phone socket.  I ordered this online and carried out the instructions on Sunday 16 but to no avail.. I phoned Sky on Sunday 16  afternoon and spoke to another Sky Adviser - another 30 minutes explaining  - who asked for serial number of Openreach box and advised he would get back within 72 hours.  After not hearing anything by  today I phoned this afternoon and spoke with Eddie Sky Adviser. After listening to me he immediately said plug your main phone into the router  - no male plugs required.  Lo and behold my landline phone worked right away !! I can't thank Eddie enough. He was professional, empathetic and most of all knew exactly what he was talking about. I couldn't thank him enough.  I hope he reads these comments and sees how much I appreciated his help. ... View more

I haven't received a rating questionnaire, but I'd like to give 10 out of 10 to Frazer, the Openreach Engineer, who sorted out the problem, put stickers on the phone port in the shop in front of my flat, as a previous engineer had taken my internet. ... View more

Thank you Rooti, for your help and patience when helping me with arranging my sky renewal.  You answered all my questions and gave clear information.  ... View more

I spoke to Rashant; I cannot recall whether from billing team or cancellation team on 19th March around 1900 and he was super helpful after the previous agent had nothing good to offer me. He LISTENED and he helped exceptionally. Thank you very much Prashant. ... View more

Dean was wonderful! He went above a beyond to fix/improve the issues I've been having with my wifi. 11/10 - exceptional service. Thank you very much.  ... View more

I called this morning to renew my broadband contract. I spoke to a girl called the Ntombi she was so helpful and so professional she talked me through the contract and sorted out the best deal, absolutely fantastic service we had a lovely chat really really helpful couldn't ask for anymore she's a credit to your team  ... View more

He came and visited my house and explained everything to my parents about the issues that I was having did a fantastic job in putting things right and said the broadband speeds were fine and doesn't help with the work open reach engineer were doing did a few tests and said there great and considered maybe move over to fibre broadband my dad said he did a good job 👏 putting things right for sky stream from jonnie  ... View more

Following a problem with my sky package i asked to be put through to cancellations. i was assisted by an extremely nice guy called Victor he listened,understood and resolved the problem even saving me a few quid a month. thank you Victor. ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

On 15 March I met Rob Dorsett locally. Apologised for disturbing him but he could not have been more amiable. Had a brief chat about football and my club West Ham. He was a credit to Sky Sports, his profession and moreso to himself.  ... View more

FAO Ronnie in customer services  I am happy and relieved to say that my issue has now been resolved. I would like to commend Damien for his patience in giving explanations, in searching for and relating the relevant details, his sense of humour  (nearing the end of the day) and for providing an acceptable solution to at least the first part of my query. This has somewhat renewed my confidence in Sky (Diamond customer) after some earlier not so satisfactory dealings with customer relations. ... View more

I had issue with my subscription and payment . I was confused , rang customer care service and met Declan on line who helped me out of the mess . He was very calm and professional in handling issues .     Stephen  ... View more

Colin based in the complaints department was an absolute gent and sorted out my problems so easily. He was very knowledgeable and very friendly. Absolute asset to the company!  ... View more

He did a fantastic job coming out to my house to deal with a broadband issue this week he ran 10 tests to find the issue and maybe not found the fault but he we did try to find a cure to fix sky stream issues he couldn't have been more helpful nice work Simon from Jonathan  ... View more

I JUST WANT TO SAY A MASSIVE THANK YOU TO THE ONLY   SKY CSR DECLAN DKL692   HES THE ONLY ONE FROM SKY WHOS HELPED ME AND GOT MY PROBLEMS RESOLVED AND HELPED ME IN EVERY POSSIBLE WAY.    HES A CREDIT TO SKY AND I HOPE HE GET THE RECONECTION HE DESERVES HES THE MOST HELPFUL SKY CSR IVE HAD IN 21 YEARS OF BEING WITH SKY.    AND A VERY GOOD GUY    THANK YOU DECLAN DKL692     ... View more

Sally in the moving home department of the call centre went above and beyond when I asked if there was an earlier day that we could get sky installed at our new home. She kept an eye all day incase of a cancellation and when one came up for the day we needed she moved our slot. Thank you so much sally you have made moving house a little easier  ... View more

Please send thanks to Michaela based in Glasgow a Customer Support advisor . Her knowledge and help and fairness convinced us to stay with Sky. Thanks again. Brian ... View more

Thank you so much for your patience on the phone and doing everything in your power to get me the best deal. You were very informative and kind on the call and made me feel at ease. I left the call confident and happy to have rejoined sky after nearly 2 years.  ... View more

I called Sky today to talk about renewing my contract, and spoke to a lovely lady who got me a very good deal. She asked me to complete a survey after the call, which I thought would be sent to me as an email. But now I've got a horrible feeling I should have stayed on the phone. I didn't catch her name but I wanted to thank her and ask if the survey can be sent to me. She was great!  ... View more

Hello spoke to Cheree from Sky yesterday to renew my contract what a lovely polite young lady she was, had all the answers to my questions and sorted a great deal that suited me, my call was answered straight away and i was taken through every step by Cheree so well it made such a nice change keep up the good work Sky and thanks again to Cheree. ... View more