Send Thanks to Sky

Hello,    Thank you for messaging regarding my complaint about my Sky stream, i apologise for the context of the complaint message I sent to you, but we did have lots of issues with the puck shutting down and struggling to reboot and having to continuously factory reset the device, and when all we wanted to do was sit down and enjoy the tv on Sky as we have done for 30 odd years it became really frustrating. Anyway we managed to speak to an excellent advisor who went through lots of checks with me, and finally came to the conclusion from what they could see at their end and what experience we were having was that the puck was not able to update the software and had probably had some hardware issues or had previously got corrupted software during a update at a earlier time.  The puck was replaced and registered to my account and touch wood everything seems to be good now, and hopefully we don’t have to contact you again for another 30 years only to renew contracts and the like. If you could pass on our kind regards to the advisor we spoke to on the phone last it would be greatly appreciated as they did an excellent job.   Kindest regards,   Sharon ... View more

Want to give some feedback to Tony on the Broadband technical/Digital team, was really courteous and helpful today, got my newly connected BB issues resolved today, lifesaver 🙏🏻 10/10 ... View more

I just wanted to pass my thanks on to Anthony one of your engineers who visited our home today. We have been having trouble with our sky Q/internet for some time now and he spent time listening to our concerns and trying to understand the issues. He really did go above and beyond to fix the problem and we really appreciate his hard work. Please make sure you acknowledge and reward him as he is an asset to your team.  ... View more

I just spoke to one of your employees this afternoon -  Will. Unfortunately, I don't have Will's surname. I want to ensure you receive my positive feedback for Will. I called Customer Services and after 15/20 mins speaking with another of your advisors I was transferred to Will to provide further assistance. The call ended at 4.57pm. I hope you're able to trace Will. I was calling as my contract runs out shortly and wanted to see if the renewal price could be improved on. Will had excellent customer service skills and was very personable and helpful. He listened and was cheery but professional. Will was able to help me and took the time to. As a result I made the a decision to renew my Sky tv for another 2 years. I was keen to complete the survey after but was cut off the call. I want to ensure Will receives the recognition he deserves. Keep up the excellent work, Will! Thank you.   ... View more

I have just finished a call with SuJoy. The third representative that I have spoken to this week with reference to an issue concerning Netflix login.  If only all call handlers could be. Sujoy!  He was knowledgeable, patient and wouldn't allow the conversation to end until the problem was resolved, however long it took. He knew his stuff and was completely professional through the entire conversation, even if I was pretty fed up going over the same thing again, by this point after several hours on the phone in the last week. with other representatives getting nowhere. Sujoy what an absolute breath of fresh air!  Sky you should consider asking this representative to help in the process of training new representatives!  Thank you.  Apryl Eley ... View more

I just had a phone call with Tutu (apologies if I spelt his name wrong) and it was probably one of the best customer service calls I have ever had (across any service, not just Sky). Not only did he answer every single one of my questions, he gave such great advice and took such care with it all. He was also just such a delight to speak to, cannot speak more highly of him. I hope I get to speak to him again if I ever need to speak with Sky. Thank you SO SO much Tutu! ... View more

I spoke to Zein on the 2nd July 2026 and he was brilliant. He helped me so much, sorted out my sky package completely, he was calm, patient, professional and very helpful and knowledgeble and therefore I decided to remain with Sky and all because of his very good customer service. Please pass these comments on to his manager. He is such a credit to Sky. Thank you very much Zein. ... View more

Damian came by to set up our new wifi box. Great guy, super nice, super chatty, installed the router quickly and did a great job of it, super clean. 10/10.  ... View more

I accidentally cut off my call with Stacey before the feedback option. Call time between 7 and 8.20 pm Mon 13 July 2026. Please make sure she received 10 out of 10 for patience, and help.  Stacey's help and patience was second to none.  Excellent.  Will this feedback be credited to Stacey?  ... View more

Date of Calls: 11th July, Time of Call: Approx 12:00   I am doing this as I never got a survey after the call, may have been my fault 😁   I would like to ensure a really helpful Scottish Lady receives the formal recognition she deserves from her manager. I have been a Sky customer for 26 years, but I was on the absolute brink of cancelling my entire subscription due to an appalling online live chat interaction earlier that day. The live chat agent, Shagufta, gave me completely incorrect refund information, lied when challenged, and aggressively tried to missell me broadband under the guise of me being a "valued customer" when I had just told him I would want to leave!   Luckily, I phoned up afterwards. An agent transferred me over to the Scottish lady (without telling me so it was a bit of a surprise), and she completely turned the situation around. She was helpful, friendly, and an absolute pleasure to deal with. She went completely above and beyond to try and save my custom . She actively stopped me from leaving Sky after my awful experience on chat., she listened to my technical issues regarding why I had gone from Sky Q to Stream as I had no signal due to a tree I did not own. She tried everything to save me the full cost of a Stream puck but unfortunately could not.   When she couldn't waive the full amount, she proactively applied a £15 credit towards the puck.  She even took the time to check if she could save me any extra money on my existing package. Her manager needs to know that her brilliant customer care is the sole reason Sky did not lose a customer of 26 years today. Please track her down and log this formally. My email is the same as for the forum but if you need more message me and I'll let you know what you need 👍.   I also request that the chat transcript prior to my call is pulled so the first agent, Shagufta,  can be advised on how to deal with someone, not give very poor service and misinformation.   Thanks, Steve ... View more

Thanks goes to Claire today for her help in organising a refund from a closed account.  I haven't used the Sky Community and was very sceptical that it would be of any help, I pleased to say that this scepticism proved unfounded.  Quick, simple and sorted!  Thank you 🤗 ... View more

It has taken me months to telephone Sky. I have major anxiety issues and this simple task overwhelmed me. Today I bit the bullet and made the call. I couldn't keep taking money from savings to pay the bill. This went on for months which made my anxiety worse. I spoke to Yasmin, who was very patient, she allowed me to get my breath and take my time. Yasmin is a little gem and a credit to your business. I wish there was a contact email for people in my position as telephone calls are extremely difficult, unless of course you are lucky enough to get Yasmin every time. But that's not a guarantee and It took months to get to that point. Thank you Yasmin! ... View more

Really good understood really helpful  ... View more

After almost two hours on the phone, I was transferred to a really helpful person (who I believe was in the billing department) who helped me unlink my Sky account so that I could login to the correct account on the MySky app.   I didn't get her name, but I believe she had an Eastern European accent and the call ended at around 7:55pm. I couldn't tell whether I needed to stay on to complete the feedback survey, but if I did, I would give her a full 10/10. She was helpful and committed to sorting the problem. Please help find this person so she can get the credit she deserves. ... View more

  Dear Sally, I am writing to express my sincere thanks for your phone call today regarding my ongoing issue. (Case Reference: 4602647770) It was an absolute pleasure to speak with you. I greatly appreciated your professional, & courteous approach. You listened to the issue, grasped the situation immediately, & resolved it with the high standard of customer service that I used to associate with Sky. Thank you for arranging the credit to be added to my account. This is a very fair resolution & a greatly appreciated gesture of goodwill for the time & effort spent chasing this matter. Because of your excellent handling of my case, you have completely restored my faith in Sky's customer service. Thank you once again for your invaluable help. Kindest regards, David ... View more

Just a note to express our gratitude for the splendid efforts of advisor Nitesh. He made are day "happy". Well done for employees like Nitesh, friendly, knowledgeable and polite. ... View more

Was very impressed with the phone call today with sadiah! Resolved and answered all my questions perfectly, kept a friendly and courteous conversation flowing the entire time!! SHE DESERVES A RAISE! Truly 10/10      ... View more

I would like to thank Kuhle Customer Advisor at Cape Town South Africa – Call Centre for his help on 2nd July 2026 He resolved a long drawn-out problem which had been causing me a lot of worry and stress. Kuhle assisted me with resolving my problem satisfactorily as well as ensuring that as a Customer, I don’t suffer further inconvenience. I was initially served by other various customer reps in Cardiff and Mumbai and all providing different information every time I called they were not willing to help and pushing the issue to other business areas and also closing my Complaint without resolving it. Kuhle was patient and understanding and efficient at resolving the issue. He called me twice and resolved the issue. He provided excellent customer service and is an absolute credit to your company. I would strongly recommend Kuhle to your Reward and Recognition team and would be pleased to put forward his name for any recognition schemes that may be offered by the company to him for going the extra mile in keeping the Customer happy. ... View more

We have been having trouble with our sky box, every morning after the box had gone into deep sleep mode we had trouble every morning, all our recordings were deleted, series links kept dissapering, kept waking upto no signal, kept having to sync the remote, this went on for weeks. Rang sky on Thursday night at 6pm, told them what was happening, no problem they said, a new box arrived the next day at 1pm and didn't cost me a penny. I wish I had rang them earlier now, thanks, great service.  ... View more

Spoke to a lovely gentleman called Ivor I think , we lost our apps on our q box , and rang him for help. He patiently took us through the reset process to fix our problem , he was lovely , polite and friendly and very knowledgeable. He is a credit to Sky services , and deserves 10/10 for his help. Many thanks again. ... View more

Ameena from the billing department was excellent in solving my problem.  She solved my problem quickly and efficiently.  Excellent member of the Sky Team.  I hung the phone call up before taking part in the survey by accident, but I would definitely rate Ameena 10/10.    Thanks again  Ruth  ... View more

After months of back and forthing between Sky and Netflix, your staff member, Abhilasa, finally fixed my problem. She called back when she said she would (more than once) and finally got my problem sorted for me when I thought it would never get sorted! What an absolute credit to the team! Thank you! ... View more

I spoke to an agent named Asaad today and he was very helpful and polite. He made the whole sky experience better for me. He explained everything well. Amazing agent. ... View more

I recently had to contact you on behalf of my sister who recently lost her husband.  From the  first minute we spoke to Darren (Im sorry we didnt get his surname) , he was so empathectic, professional and made us both feel at ease. He changed the Sky broadband into my sisters name and  cancelled her late husbands Sim card with you, and also manged to reduce her monthly payments. Great customer service at a very difficult time for us.  Thank you Darren ... View more

I rang Sky on 17 June 2026 in order make a radical to change to my contract. I am old and rather deaf so I struggle to follow people who speak fast with strong accents. It was such a pleasure to talk to Chloe because she spoke so clearly with her gentle Scottish accent. The change I wanted to make was rather complicated and Chloe encountered many obstacles. As soon as she cleared one of them another one would pop up. Several times she had to go away and consult on particularly tricky ones but she always got back to me as promised. Eventually it became clear ro her that she would have to go and do some spadework to sort the issue out so she undertook to phone me back the next day.  This she did at the time arranged and she gave me the excellent news that she had put everything right. I had a new contract with everything I wanted - and on very favourable terms. I am a Diamond Member. Chloe is a Diamond Adviser.   Alan ... View more

I spoke to one of your people the other day on the phone, he was amazing. Very helpful, understanding and polite. Couldn't have been happier  ... View more

From start to finish the service team could not be more helpful and pleasant, the problems I was having was my own doing but they contacted whoever they needed to and over a few hours and many callbacks the issue was finally resolved the next day and City Fibre finished everything off I am now up and running and could not be more happier with the result. well done SKY. Mr John Crawford ... View more

Had major issues for 2 days with sky smart doorbell, spoke to couple of sky staff with no help at all, they were acting clueless and lazy and i could tell they werent trying to help.   Except for when i called the last time o spoke with someone called June whom had been working for sky around 28yrs!   She went above and beyond and with all the help she gave this is the best customer service ive ever had with sky!   Please reward and promote june for the amazing job! ... View more

Had 2 members of cityfiber install new cables they worked hard and did a fantastic job you could hardly see how they got the cable installed and this one of the hottest days .so they deserve to have credit from sky  ... View more

I'm sorry but I didn't catch this man's name but what I can say is he was brilliant a lovely man who took the time and was so patient with not only me but my 80 year old grandfather he definitely deserves his credit i hope that this gets back to him and this isn't just forgotten  i hope that i can be reached because i am very grateful for his help god bless that man ... View more

I am 85 years of age and have used Sky  for  nearly 30 years   - 20+ at current address and  5 + at previous. . Recently my monthly charge shot up seemingly without notice. When I queried it apparently one offer that had applied to my contrcat had finalised.    I felt that this was one price increase too many and considered leaving Sky.  I was aware that this would involve hastle - something I try to avoid at my age.    So once again I got into  into phone dealing This resulted in a decent revised monthly offer being agreed. Fortunately this offer was confirmed by Sky in a text message. Within 2 hours I then received a detailed breakdown of the new contracet which was completely different to what had been agreed both in amount and duration.      So I referred the matter to Sky complaints in Livingstone. They resolved the financial package immediately in accordance with the original text and referred me to contracts dept. because my agreement was conditional  on a 12 month contract..    Subsequently I spoke to Sky help on 22 nd June to confirm all details . The operator was Venxon- He did confirm the cost and duration of my new contract after discussion with his manager  and that details were attached to my account. . He provided me with a reference number to quote if I need to refer to the details  in the futue.  Thank you Venxon. I can now sleep easy.     Howard Blake ... View more

Ordered a new remote Sunday  delivered today.  Thanks to the lady who I spoke to.  Should have received a customer service questionnaire but not received  ... View more

I just want to say a huge thank you to Chris at the sky representatives stand in the regency arcade in Cheltenham. I'd had issues when signing up online and he managed to sort everything out for me. He was also so good with my infant son and made sure he was happy with watching cBeebies on his display tv before sitting down with me to get me signed up. The time and care he took for both of us was lovely and much appreciated. ... View more

I just wanted to send my thanks to the amazing sky advisor I spoke to on the phone today about switching my broadband to Sky, unfortunately  I was unable to remember their name but just wanted to say thanks for the excellent service they provided and for finding me the best deal which is a lot cheaper than my current provider! They were really an asset to the sky brand!   Thanks sky! ... View more

Unfortunately I can't remember the experts name, and my phone cut out before I could give feedback. I hope you might be able to tell from my account email who helped me with a new broadband and tv package today (concluded about 12:15 BST) as he was 10/10 for helpfulness and professionalism. Thanks again  ... View more

My internet went down Thursday lunchtime and despite being told it would be back on shortly, by Saturday morning it was still off. At 0916 Saturday i phoned SKY again and spoke to a lovely chap [to my shame i didnt get his name] who contacted openreach. and informed me that an engineer was due at the exchange at 1500 to replace a faulty part and the internet would be restored by 2359 that day.   After previous promises of a swift resolution I wasn't holding my breath but at 1730 ish the internet was back.   So, many thanks to the advisor, he was brilliant, it was so easy to get to speak to a human despite the stories on here to the contrary. ... View more

As a loyal Sky customer of almost nine years, this was the first time I have ever felt the need to raise a complaint. My concern was not about the outcome of a sales call, but rather the way the interaction was handled. The call felt abrupt and impersonal, leaving me feeling disappointed by the customer service experience.   When I contacted the Complaints Team, I was fortunate to speak with Petar. From the moment he introduced himself, he was warm, friendly and approachable, immediately putting me at ease. I initially felt a little uncomfortable raising what seemed like a small issue, but Petar reassured me through his professionalism, empathy and excellent communication skills.   Petar actively listened to my concerns, made me feel valued as a customer and never once made me feel like a bother. He demonstrated outstanding customer service throughout the conversation and is a credit to Sky. His ability to balance professionalism with genuine empathy turned a disappointing experience into a positive one.   I would like to sincerely thank Petar for the support he provided. I also hope the original interaction can be used as a learning opportunity to help ensure other customers continue to receive the high standard of service that I have come to expect from Sky over the years.   Please pass on my thanks and recognition to Petar for a job exceptionally well done!   If Petar sees this, Thank you!  ... View more

I wanted to send a huge thank you to the advisor who helped me today, June 19th. I called in at 10:22 AM from the phone number registered to my account. The member of staff was incredibly friendly. It was so refreshing to actually speak to a human who was not just reading from a script. They made the whole experience pleasant and stress-free. Please pass this praise along to the advisor and their manager. They deserve the recognition!   I am in the middle of transfer my mobile number and so the customer service questions never appeared on my mobile as I have a temp number. I just wanted to relay this message on to her as she was delightful ... View more

Very professional  ... View more

Absolutely amazing service from them both! I have called up 5 times periously and was hung up every time and wasn't helped before speaking to them.  both help me get my verification sorted and they didn't leave until they sorted out the problem. Customer service was amazing from Chris very patient and helpful can't recommend talking to them enough. ... View more

We decided to buy a 2nd Sky Glass & Sandie helped us with online sale of it. She is always friendly & great at answering questions we have & if she doesn't know will find out.   I would always recommend going to her.   ... View more

(Please forgive me, I didn't catch your name properly and all I had on my phone transcript was Jonny!)   You were absolutely wonderful with helping me with my broadband, even going so far as to call me back directly when we accidentally got cut off. It was a genuine delight to chat with you, you are an absolute credit to Sky and I thoroughly enjoyed our chat about pets! ... View more

I was dealing with Warren from the Sky Mobile Ireland sales team today and he was brilliant, so helpful and very patient. Just such a pleasant person to deal with, he had a friendly approach while also being very professional.  ... View more

I had a engineer come out to my property today (16th June) and I am so grateful to him.  he not only moved my satellite dish, to a complete different side of the house, he changed the dish and rewired it all.  The issue was theres a lot of trees at the back of my house so it's technically not Sky's problem, but he didn't see like that and was so happy to do it.  please find this engineer as he was great and people these days are quick enough to complain but not to give compliments.   Lindsey  ... View more

A massive thankyou to a lovely Scottish gentleman called Richard from sky on the phone this evening . His level of empathy, calmness and above all help was invaluable while I was dealing with my 81 year old mother's internet . He is an absolute treasure and cannot praise him enough.  ... View more

I would like to extend my thanks Lelo who provided exceptional customer service today. I am very happy with my new phone deal and sim contract. Lelo did everything to answer my queries and was professional throughout. I am very happy in having renewed my contract with Sky 🙂 Thanks Lelo!!  ... View more

I contacted Sky with a number of issues, all of which Shaquille was able to resolve. He was professional, friendly, patient, and extremely helpful throughout. His customer service was excellent and he made the whole experience much easier than I expected.   I have been a Sky customer for nearly 20 years, and I can honestly say that the service I received from Shaquille was outstanding. I had been considering leaving Sky, but after speaking with him and having my concerns dealt with so efficiently, I decided to stay. He is a real asset to the company and deserves recognition for the high standard of service he provides. ... View more

I would like to show my appreciation to this lovely young lady (Lisa) from Exec Team. She put-up with an old man's rambling on for 3 hours. Lise never got angry, kept her cool and calmy explained SKY's rules to me. This Scottish Lass is a credit to SKY and her team. Also Scotland won their first game, another plus for her. Thank you         ... View more

I just dealt with Diya in Customer Retentions re: Sky Stream. The phone cut off before I could provide feedback. She was superb!! ... View more

After struggling for over two years to get my discovery+ link working with my Sky Stream account, I finally had it resolved thanks to Valentine from Sky.   I had spoken to multiple advisors and both Sky and discovery+ support over a long period, but the issue kept getting passed back and forth without being fixed. Valentine took ownership of the problem, looked into it properly, and managed to get the link finally activated.   It now works as it should, and I really appreciate the patience and effort in getting this sorted after such a long-running issue. It has made a real difference.   Thank you again. ... View more

Engineer arrived on time, was friendly and professional and talked me through every step of the installation with hardly any invasive drilling and Sky equipment in a discreet place ... View more

An engineer called Sean came to sort my WiFi out this afternoon, I cannot rate him highly enough. He was fantastic, explained everything to us, super friendly and totally knew his job. Thank you Sean. ... View more

I would like to record my sincere thanks to "Fahim" in the retention department for his exceptional help when I rang him yesterday 9th June. I rang to ask about extending my Sky TV package for another two years. I have to say that Fahim was the most helpful person I could have asked for. He listened to understand exactly what I wanted, and then did his utmost to get a good deal for me.  I was expecting to be asked for feedback when I ended my call, but it didn't happen, so I wanted to write to highlight to his superiors, and Fahim himself, how grateful I am for his exceptional manner when dealing with me. You are a true gentleman and it was a pleasure to communicate with you. Thank you. Kind regards, Bernard Trott. (A very satisfied customer)     ... View more

Hi there,I would truly liketo acknowlage just how goodte engineer that fitted my new broadband and router into my home today,Sky these men and woman do a fantastic work im so glad to see you investing in training and giving jobs to these young men and women. The lad today had my fibre all installed up and running within a short space of time.well done to him and sky investing in youth. ... View more

To The Manager,   I wanted to share some quick feedback about Jay in Customer Services.    They recently helped me with trying to connect my new mobile, to my home broadband.   Jay worked hard to help me with this issue.  He was extremely polite, knowledgeable & helpful    I wanted to make sure that Jay's hard work was recognized.   Best wishes a happy Sky Customer   Sam 😊      ... View more

just an issue resolved been going on few months which trebled my bills , have called previous times and always been let down . On this occassion they account handler sorted the issue and helped me out with bills over next few months. Top bloke however the survey thing did not kick in at the end of the call was unable to leave feedback , so am doing it here. ... View more

I had a call with Camelia today, June 6th, 2026, from the tech support department about Disney+. I actually spent a good four hours trying to get my query resolved. The lady I spoke with over the phone was incredibly patient, polite, and genuinely pleasant to talk to. Even after she had been assisting me for three hours, she remained happy to engage in small talk, and even when the call dropped, she promptly called me back. This was incredibly helpful, especially because I didn't have to go through the hassle of speaking with another agent. She truly deserves the praise, appriciation, and acknowledgement of her customer service skills. Working in customer service I know how difficult the long call can be. Thank you Camelia, you've been absolutely brilliant. ... View more

after some non helpful/friendly calls regarding a replacement sim card, Richard helped us solve a longstanding issue. he was super helpful. i didnt receive a survey after the call but wanted to express my thanks. 11/10 service, patience and advice! ... View more

Excellent professional service  ... View more