Send Thanks to Sky

Your advice worked a treat. I have saved the button combinations for next time. ... View more

I wanted to share some praise for Zuzu in the Mobile department, who I spoke with today. Zuzu provided absolutely brilliant customer service and was incredibly helpful. Please ensure this feedback is passed on to Zuzu and their line manager for the recognition they deserve. Thank you! ... View more

I stopped using sky 4+ years ago but noticed i had a monthly payment coming out of my account (my fault, i thought i removed all spend from sky).    Late August, Susan resolved this for me, including dealing with old account numbers, phone numbers, emails & ensured i had this matter resolved. She promised me she'd call me back aa week later after my holiday to confirm payments had been removed and i had no more issues - and she did!   A seamless experience with expert knowledge of her role & Superstar customer serive  - I would come back to SKY for broadband when i next require it - Thanks susan!  ... View more

 I'd like to thank a very helpful Scottish man called Mark who helped us with our bill today. It's so much easier and faster having someone who knows how to do their job and do it well. Thank you so much Mark and I hope you get the pay in the back you deserve. ... View more

On Friday I spoke to Joanna. She resolved a problem in a very short time which had been taking weeks to come to a conclusion.  Joanna was determined to help me. I am so grateful to her for her kindness, her knowledge and particularly her humour.           Thank you Joanna, from Kathleen Loudon ... View more

I spoke to a wonderful lady today at Sky because my parents are now both in care homes - my Dad wth Alzheimer's and my Mum receiving palliative care for cancer and two strokes.  The lady I spoke to was very kind, and also very efficient and showed care for my situation.  She was able to transfer me to the correct department for this kind of issue, and the subscription was easily cancelled without any fuss.  This is by far the best interaction I've had so far since I have been trying to sort out my Mum and Dad's affairs.  Well done Sky!   ... View more

As usual the staff survey never arrives.   call 30.07.26 around 11am. Lekita took time to speak to her manager to see if my October renewal could be reduced from £41 and she succeeded. I am so grateful.   PE postcode.   10/10 thankyou  ... View more

I just had the best customer service I have ever received.  I called looking to pay off my existing mobile contract and upgrade whilst also taking advantage of a promotion that included a watch.  After being disconnected from a previous call handler, I was fortunate enough to be connected to Tutu. Despite coming to the end of his shift, Tutu was patient, friendly, funny and very well informed in answering any questions I had. He knew the answer to every question and went above and beyond what I had ever experienced before. He took the time to listen to my requirements, and helped me with exactly what I needed.  I was on the phone to him for 30 minutes and truthfully, I would have more than happily spoken to him for another hour.  Thank you Tutu for the service you provided me, it was one of the best calls I've had for a long time. I wish you all the best and really hope you're on the other end of the phone the next time I call. You're incredible.  ... View more

He was excellent from start to finish. He did his job very well and was informative, kind, understanding and polite throughout. He took the time to listen to me and made sure I understood what was happening. It was a pleasure to have someone who was not only professional but also such a genuinely nice person. He is a real credit to Openreach, and I feel he deserves recognition for the way he carried out his work and treated me as a customer. Please could you make sure my thanks and praise are passed on to him and his manager. ... View more

Re: Arpan, Customer Service Assistant, today, 27th August 2026. Call started at about 14:18 UK time   Arpan helped me after I got my new Router installed and could not access certain websites.  They were very patient, very polite and very helpful, and resolved my problem efficiently.  Many thanks.   ... View more

I would like to thank the most helpful and friendly customer service member of staff who goes by the name of Zizo. He has taken the time and care to resolve our ongoing problems with sky broadband. He called everytime he said he would and absolutely shamshed customer service, he has restored my faith in sky for sure. I hope this recognition reaches him and his managers as customer service is a thankless job.    Thank you again Paul and Tracy ... View more

I would like to nominate Ace for a Sky customer service award. Ace is a credit to Sky and deserves recognition from Sky. We had been having problems with the two Stream pucks. Ace listened patiently to everything I said and told me he would do everything he could to help and he did. It is very difficult to get a Sky advisor to agree to send out an engineer. Ace explained about the outage from the eclipse. He then did everything he could to arrange an engineer visit. Ace also kept his promise to get back in touch with me. Ace was empathetic to my situation with all the problems I have had with Sky stream and he understood my frustration. If it had not been for Ace arranging an engineer visit for last week, I would have been no further forward. Ace has also arranged to have the two engineer charges removed from my account and has advised me on the best date to look for a renewal offer. As I said Ace is a credit to Sky and deserves an award from Sky for his exemplary customer service skills.   ... View more

I needed to transfer the tv and broadband over from my ex husband's name to my name. I spoke to a few teams and was passed around. I eventually spoke to Marie who advised I would need a new account and she would pass me over to sales. Due to the nature of my personal situation I was quite upset and Marie very kindly offered to set up my new account for me. When Marie's system had a technical problem with my address she said I could complete the new account process online myself. Rather than leaving me to it, she srated on the line and walked me through every step until I got confirmation that my new account was in place. Marie's action and care made such a difference to my day. It took away the stress and made a difficult time so much easier to handle. Her patience, empathy, and willingness to go the extra mile turned what could have been an overwhelming task into a seamless experience. Customers like me truly appreciate when someone steps up with genuine kindness and Marie is an absolute credit to your team. ... View more

We would like to thank Heather from the cancellation team for her help with our new sky services. We are long time customers that were on the verge of leaving Sky. Heather took time to help us find the right deals which were satisfying for us to remain. Your assistance was much appreciated Heather. ... View more

I would like to take a moment to recognise Fiona for the exceptional support she provided to me during an incredibly difficult time. I spoke with Fiona on the 21 August 2026 at around 730pm.  Following the passing of my mother, Fiona was incredibly compassionate, comforting and understanding. She showed genuine empathy and went above and beyond to make what was already a very difficult experience a little easier. I believe Fiona is Scottish and has been with the company for around 28 years, which makes her dedication and commitment all the more impressive. Her kindness, professionalism and genuine care made a real difference to me, and I am extremely grateful for the way she treated me. Fiona is a real credit to your organisation and deserves recognition for the compassion and support she provides to customers. ... View more

This morning after becoming quite frustrated by A1 ... which works for many but perhaps not many elderly, I spoke to Gareth about my concerns. He was patient, kind, sympathetic and helpful. I really can't thank him enough and felt I must show my appreciation. ... View more

Just all the telephone agents I've had to talk with over the past couple of years. They've always been so warm and friendly, with expert knowledge and brilliant telephone skills. ... View more

I would like to send a big thank you to LAINAB for her help with my sky account she is an asset to your team 👍 ... View more

A big thank you to Brill+Gill for resolving my billing post and keeping me notified. 👏👏 ... View more

Dear Sky Management    Please could you let the following members of your staff to whom I have spoken to or was emailed by regarding my issues with my Sky billings. Your team (names & dates are listed below).   I would really like to say a special Thank you to Carol who was the last Sky adviser I spoke to on 19/8/26, she was absolutely amazing, kind, compassionate and very understanding, especially  taking time into listening to my problem.  Excellent customer service, very patient and professional and precised into what my best options were and how I would benefit from the best package available. So my Thank you goes out to:-   Simon Chettri (10/8/26 spoke) Sneha (12/8/26 emailed) Tanaz (12/8/26 spoke) Deepika (17/8/26 emailed) Rabia (17/8/26 spoke) Carol (19/8/26 spoke)   Your team went above and beyond to help resolve the issue.   Thank you guys very much   Kind Regards  Mrs Parvinder Bhangra 👍     ... View more

We are regular shoppers in Ashton under lyne , We was approached by a lady called Rose offering how we could save money being as we are now retired and offers that you provide . We have had a Terrible experience  with virgin media so we are sceptical of being taken advantage again. At this time , we felt comfortable  we could ask questions  and in no way was we  Rushed or pressured in a Friendly  duration. It is Commendable that not many companies left - do care and not always profit before people to get you to Sign . thanks to this lady we subscribed  as a Very  Trusting Employee of your company. Before i retired in a Very global company , our key Rule was  our Staff our are business . was so Refreshing to find Such an amazing advocate for Sky  thank you Rose again for your Patience sincerely     ... View more

Big thanks to Atanas — outstanding customer service   I must have spoken to six Sky agents today, spending hours on the phone, in what was an incredibly trying experience, all for something that should have been simple: reactivating a Sky Stream box.   As a last-ditch attempt, I phoned this evening at 20:06 BST.   Within 30 seconds, I could tell this chap was sharp and on the ball. He listened while I explained what had gone on during the day, and before I could even finish, he already had a rough idea of the problem and what needed to be done.   Customer service is a skill. Not everyone can do it, and many shouldn't. This chap is an absolute asset to your company. As someone who runs a small business, if I had a way of offering him a job, trust me, I'd be poaching him from you.   If he isn't promoted to run a team shortly and teaching others how customer service should be done, Sky will be losing out. ... View more

Thankyou me134 for your reply, I will find a new supplier  ... View more

I rang sky to upgrade my data from 1gb to unlimited, and Anita was absolutely brilliant got mr a discount and everything first class customer service . Thank you ... View more

I would highly recommend Mahek who I have just been speaking to about reducing the cost of my Mobile contract, Mahek was so so lovely and polite to me which really does make a change as I have on occasions had to speak with quite rude Operators, Please give Mahek my thanks and I really hope that she is rewarded and you need more Mahek working at Sky.   Many thanks Mrs Angela Long. ... View more

After 5 scheduled attempts by Sky / Open Reach / BT to connect my fibre service, all of which failed. 5 days loss of earning brought my anger to the fore. I decided to contact Sky Customer Service. Its a protracted route to actually talk to someone but I got thorugh in the end.   Heather (Scotish lady) was the administrator I spoke with. She listened carefully and investigated my issues whilst I stayed online. Eventually she said that Openreach had cancelled my order, for no apprent reason, with no communication to sky or myself. She immediately appologised and reinstated my order offering a priority appointment. Heather also said a compensation amount would be added to my account. I didn't expect more than one months free Sky credit.   To my suprise the credit was far more than my expectation. Heather went the extra mile to turn around my frustrations and contrary to many opinions Sky does care about their customers.   Well done Sky, but the honours go to Heather. ... View more

I have recently moved house I have been a Sky customer for over  11 years. I had Sky Q service. Unfortunately it took over seven hours of phone conversations over eight days to have a working television. I was advised that it would be easier if I bought a Sky Glass tv, so I did,  I was sent a Max Pod WiFi booster but nothing worked I spoke to numerous advisors but without success. I eventually spoke with Becky at Technical Support. She was the only one who listened to me when I said that I had noticed that my old address was still showing on My Sky she advised me a way to change this and within an hour I had a working tv. I had also previously raised a complaint for which I have never received any response. Thank you Becky.  ... View more

I had a really frustrating technical problem with activating Paramount+ on my subscription. Your support agent George was amazing, over multiple calls, George helped through the troubleshooting, ultimately coordinating with the expert teams to completely reset my account settings and solve the problem. George scheduled follow up calls, always following through to make sure everything was working to my satisfaction. He was endlessly patient, friendly and polite, and a tremendous representation of the best customer service. Thank you George! ... View more

After four long weeks of trying and failing to get my wifi installed, today (14Aug26) I spoke to two men who actually made me feel heard, and who I felt wanted me to succeed. Even though I ultimately cancelled my contract today, I left feeling content thanks to the two individuals mentioned in this post.    The whole phone call lasted over 3 hours, and resulted in me being passed around multiple departments - including being hung up on by one man who seemed inconvenienced by my call.    I did not catch the name of one of the helpful men, but spoke to him at approximately 12pm. He transferred me to the cancellation teams (hopefully you can find him!!). He was so so knowledgeable and supportive and so kind and was the first person I’d spoken to in over an hour to make me feel heard and like he was totally on my side. If he had not been on the other end of the phone at this point, I think I would have burst into tears. Thank you!!   The second person I would like to commend is John. What an absolutely brilliant man. After being on the phone for 2.5 hours, and passed between 8 people - he took the time to speak to each department on my behalf and report back so as not to pass me around any further. His genuine care and will to solve the problem meant a great deal to me. He even arranged a call back to check in on how things progressed later in the evening, logged my formal complaint and reported back to me about compensation he had discussed with his supervisor after our call (at approx 7pm). I cannot speak highly enough of his professionalism and support, what a credit to your company. He is absolutely in the right job, if all your customer service team were like John, I would never have to stay on the line for 3 hours ever again. HUGE thank you John!    ... View more

Thankyou to Sabil who was very patient and helpful solving my problem. Didn't get chance to say thankyou on the chat as phone charge low. ... View more

I wanted to take the time to just give huge thanks to Elmond, I was frustrated with some of the online systems before my call, and was even considering competitors, but Elmonds excellent customer service was incredible, he resolved my questions, made sure I understood every step of the way - And helped me reach a great resolution that made me continue a new 2 year contract with Sky, completely reversing my negativity and making mevery thanful for his service.   He was incredibly supportive and personable, and I think it is great to continue to foster talent like that and it shoud be recognised.   The call was today at around 2pm, I do hope that this feedback is able to reach him, as I truly feel he deserves it   Kind Regards, ... View more

I recently called to arrange moving house and bringing my Sky broadband with me - I was worried as the app suggested that only much more expensive Full Fibre packages were available ay my new address. Rajeshwari was warm, friendly, and reassuring. She swiftly helped me arrange the move and keep the same contract I had already - a great deal! She asked questions about my new house and wished me a bright future. I couldn't fault anything about the call! Thanks Rajeshwari, I hope you get the recognition you deserve ... View more

Today I had my Sky Q box fitted by a lovely engineer called Dainora. I would like to say a very big thank you all your help you gave me this morning, you made it so easy to understand and you were very patient with me too! You were efficient, helpful and extremely polite. Many thanks Dainora, you clever engineer!! ... View more

I received great over the phone service today from one of your team members. They were so helpful. They were going to send me a survey which I did not receive unfortunately. I just wanted to say thank you in helping with a very stressful situation. Nidge. ... View more

Sky engineer was great today. Explained what the issues were,  why and how to resolve.  Wish customer service was a good.  ... View more

After weeks of frustration, hangs up by advisors, being past from one advisor to another on many occasions, I just I wanted out of my contracts at no change to me.   I'm jsut shy of 20 yrs with Sky and had lost all hope, I was looking to move away, solely due to Sky falling down on the usual standards I would have expected.  Without going into too much chit chat.   I lost all access to my mobile account for a few weeks, and literally after weeks of calls, I was so frustrated as no one seemed to listen. I kept being asked if I was having trouble with my streaming account. I kept telling them it was my mobile account.  After many promises, one blatant lie and hang ups, thought I try again, so on Sunday 9th August, I got through to Jemima...wow, we all need to speak to someone like Jemima. Really helpful, listened, double checked and repeated back where necessary to ensure we were working together. She was really nice, apologetic for last experiences, but most of all, she kept her promise, she promised to call me back today, Monday 10th August, and she did..not only that, she had good news and had managed to untangle my account and get me access.   Although we have one more thing to do, we have arranged for her to call me next week on the 18th to complete the process.  I have doubts this will happen. She is more that a 10 on the feedback ratings.  She is professional, courteous, patient and informative..and had checked where and what she needed to do. Also today after getting another email about my Sky Glass Streaming issue, I clicked the link and got Brian on live chat, where I had to again say it was my mobile account with the issue...however Brian was understood and almost bullet pointed the issues I raised..he tried to help today and again, like Jemima was professional, courteous, and informative.   I left Sky chat with Brian and the call with Jemima with a renewed sense that all will be ok, going forward, hopefully 🤞   ... View more

I have been speaking to Jamie (Sky ID: JMS34) over the past few weeks, and he's been an absolute joy   From the moment he greeted me on the phone with such a warm and friendly introduction, I knew he would do everything he could to help us resolve our issue   Throughout the whole process, he has been professional, patient, knowledgeable and genuinely caring   Jamie kept us updated every step of the way, took the time to explain everything clearly, and never made us feel like we were just another customer   Nothing ever seemed too much trouble, and it's clear that he takes real pride in providing excellent customer service   It's rare these days to receive service that's this personal, and Jamie is a real credit to Sky   Please pass on our sincere thanks and recognition for the outstanding support he's given us. He truly deserves to be recognised for the difference he's made   Thank you, Jamie!   ... View more

On the 6 august at 2 30 I spoke to a advisor called Andrew this man went above and beyond to help me out being a pensioner and not very technical minded this man had the patience of a saint for a hour guided me through various stages to try and help me out his attitude was exceptional although the problem was not resolved through no fault at all on his side I couldn't thank Andrew enough for his time patience understanding and  help what  a lovely person he was  ... View more

I would really like to thank Meghana who looked after me today when I rang to cancel my sky packages. I truly couldn't afford them and she was able to cut my bill in half with a new contract. I used to have equally mannerly dealings with SKY 16 years ago when I first joined. Sadly that level of manners in customer service had dropped noticeably. When I'd rung about a bill last the staff member really upset me with their rudeness. Meghana deserves such praise for her manners, helpfulness and the clear way she explained everything to me. She made me feel like I was a customer who really mattered to her. This must be so hard in such a busy role. I appreciate her hugely for the time, attention, help and manners she provided. I'm looking for the form to give her 10 stars ✨ but only found this . Ten stars as soon as you send the feedback form for me to fill. You have restored my faith in SKY Meghana and I really appreciate your work, Joanne  ... View more

We spoke to one of your colleagues on 6/08/2026 at approx 6:30pm UK time.  his name was Shivan and he really took the time to be patient with us and sort out our broadband issue. He was kind and understanding and had great personality over the phone.  He is a credit to your company and should be recognised as such.!  ... View more

Thursday 6th August 2026, 3pm Changed mobile provider to Sky after 20+ years with Vodafone - should've made the switch a long time ago! For some reason ESIM activation kept failing after many many attempts and so called tech helpline. After a very brief wait I was connected with Charles!!! Charles was an absolute star, wasn't a straightforward fix at all, took over 45 minutes - the way Charles handled the entire interaction was outstanding and he made the entire experience a total pleasure. Thank you Charles, you really made the difference today! ... View more

I can't thank MarkGoldsmith enough, i am 73 and not at all tech savvy,he answered my sos very quickly and (talked) me through, step by step 10 stars for Mark ✨️✨️✨️✨️✨️✨️✨️✨️✨️✨️ ... View more

I called Sky today at 15:49 regarding an issue setting up my broadband. There was a missing cable from my Openreach box, and the advisor I spoke to was incredibly friendly, helpful, and quick to resolve the problem. The whole experience was straightforward and reassuring, and I was really impressed with the level of customer service I received. I would definitely recommend Sky to friends and family based on this experience. Thank you! ... View more

I signed up in one of your shops, well informed as to what I would get, the chap you I signed up with was Matt , he was very informative as to what I would expect on the day of installation. open reach were great, turned up on time and went through what was entailed in the installation process, it took around  one and a half hour. My sky glass tv arrived later in the day and was so easy to install with  wifi, all the apps I was told I would be getting at sign were all easy to access. Overall from start to finish the process was so easy. I did find one thing I did not understand, after the installation, open reach  sent an email with an installation video showing what to expect on the day of the installation. This would have been more helpful to have had it before any work.     ... View more

I just spoke with a lovely man at Sky, he said his name is Imran (apologies if the spelling is wrong).  Wow, he was fantastic - so warm and friendly, he did his best to provide me with the best possible package but aside from that he we just so kind. He could hear I was struggling with my young son in the background and we laughed about the nursery rhymes on in the background as you often hear in the homes of children! He was so kind and I came away from the conversation thinking what a kind and bright man. I hope this review reaches him and he is recognised for his wonderful way with customers. Thank you Imran, God bless you and your family.  ... View more

I spoke to Sky today regarding upgrading my package & was dealt with by an amazing customer service(from Retention I think) his name was Mervin Anthony(also known as Mo) he was the most helpful person I've ever spoken to in my almost 40yrs dealing & being a Sky customer, can't thank him enough for how he dealt with my upgrade & also my personal issue... Thanks again Mervin(Mo) for all your help.... Mark M ... View more

After 2 hours of trying to fix tv freezing myself following the online instructions and trying to find a number that diesn't take me round in circles, i finally got tech help done in minutes. THANK YOU but please make it easier to find and speak to your great tech help. ... View more

I would like to say thanks to Neil our engineer who came this morning to try and sort out my sky q box. I ended up with a new box and new dish. He came thinking it would be a quick job and he went above and beyond to make sure I was back up and running. Thanks again  ... View more

After talking to many foreigners I was getting very frustrated that they were not listening to me the I spoke to Harrison who was excellent, so easy to talk to and listened to what I wanted and went through all the options, many thanks Harrison, you are a top bloke 👏 ... View more

Many Thanks for the service  ... View more

I would like to praise the amazing customer service by Joanna (agent JST70)    Joanna who is based at the contact centre Livingston . Showed outstanding customer service by helping me with to a technical issue on my Sky account that had me stressed.    She remained patient, calm and professional while helping me. Called me back at times when i was out and about and gave me clear instructions to fix the issue.   Joanna is a great asset to the company and customer service experiences like this are what keep me loyal to sky   Please ensure this feedback gets back to her and her management team. ... View more

Phoned sky today to have a look at my broadband package. A reoresentative from Sky named Simon was absolutely amazing, he provided a fantastic service today. It was so nice to be able to communicate with him, he listened to my needs. Throughout then whole process he was incredibly polite, courteous, and helpful throughout the entire call. Simon went above and beyond to sort out my broadbaond. Thank you ... View more

Having experienced the worse customer service recently, including false information, being lied to & not having the service I was paying for I raised a complaint. i would like to thank Dawn from the priority complaints team who was amazing. She listened, empathised & sorted out my complaint to a very satisfactory conclusion, thank you so much Dawn. Also I'd like to thank Trevor from the same team who also listened & understood my frustrations. Lastly to Wayne, the T.V. Engineer who sorted out the problem immediately. He was friendly & knowledgeable , great service Wayne. I have never had a problem with Skys Customer Service until you now. Moving your call centre to India, who don't have Sky, was a huge mistake.   ... View more

Hi   made a call at 10:45 to renew my subscription and contact Yanga offered an okay deal but then removed one of my subscriptions when renewing contract. Had to call back again at 11:21 today, after noticing the change and got through to Sonia at customer retention team and she offered a better price and sorted out the mistake , so all good now .   cheers Sonia  ... View more

On Monday 27th July 2027 at 1606hrs, I had reason to have to speak too Nick from Technical support based in Bulgaria. This related to the setting up of a Sky streaming box where the pin and authentication code would not be accepted.  Firstly Nick's English was excellent. Secondly He spent 1hr and 20 mins on the phone with me  trying to diagnose the problem and subsequently fixing it. Through his professionalism and dedication to the problem he was eventually able to resolve the problem and we were able to set up the box. This streaming box belonged to my elderly father who lives in a care home. He relies on his TV and box for his day to day living. Nick was sympathetic and determined to help.  Previously I have had terrible customer service from sky from their Asian call centre which led me to complain, today's service from Nick was the exact opposite, excellent. Thank You Nick. ... View more

Tanya and Julian attended my home address last week to assist setting up my new router and boosters.  they arrived together and Tanya explained she was Julian's sign support as he was fully deaf.  it was an absolute honour to have Julian working in our home! He was quick, efficient and knew exactly what he was doing!  they both engaged with my young son (even though in his police costume he tried to arrest them several times) and showed him the sky van which had Spider-Man on! His day was made.  everything was explained to us thoroughly and Julian demonstrated how to use our new equipment.  we cannot thank Julian and Tanya enough for their kindness, Support and expertise. They truly are an asset to sky! We hope whenever we need a sky engineer we have them back! They're great! Thank you both!  ... View more

Hi    Just wanted to say a big thank you to our Sky installation engineer Lauren    Lauren called to let us know she was on her way, when arrived explained the process and time needed and then took the time to get our TV connected and walk me through the use of the service.   Lauren was absolutely professional, friendly and patient carrying out the install with ease and taking the time to ensure we where happy with all.   A.credit to the Sky team making the move from BT to Sky seemless and with a very pleasant and friendly installation engineer just provided that extra touch    Well done. Andy ... View more

I just wanted to say thank you for the great service I received from the member of staff I spoke to on Sunday 19th July. I had an issue with my internet so I was without internet for seven days at this point. When I spoke to this staff member they were very professional and did everything they could to help resolve the problem. My internet was back up and running the following day. The staff member also said they would follow up with a phone call to me today (26th July) the staff member did follow up with the phone call as advised. Excellent professional service from this staff member , thanks again.  ... View more

Shiren helped me get my sky back on again. She was very helpful. If this could be sent on to her manager please as the survey did not come through to me. I would have given her a 10 for all her help.  ... View more