Send Thanks to Sky

The recent upgrade has resolved my problem with pixrlation. ... View more

A huge thank you to the person I spoke to this morning at Sky. My broadband speed in the past day was flaky and not the usual 150mbs. I had rebooted my router and unplugged things etc. to no effect. She took time to understand my issue and from her end identified it was actually a booster issue and made me reset that. Success! All speeds in the house back to where they were. Thank you.  ... View more

Thanks for all your help SKY and especally what I am going through ATM, my partner died and she was the SKY account holder so everything had to be change it into my name, SKY were great about it and helped me alot... 🙂 ... View more

Many thanks to Mila (may be my dodgy spelling, pronounced MEE LAA), who helped me strike a fair renewal deal for my Sky Q package.   She was friendly and knowledgable and able to get to an agreeable deal really quickly. She clearly explained what would happen next and what I needed to look out for.    Ultimately she was right, happy Wife, happy life!   Thank you Mila 👍🏻 ... View more

I was calling to query what was going on with my switch to another broadband supplier who offered their own Fibre connection which Sky couldn't do because of Openreach. As I hadn't heard anything about my equipment I wanted to check if everything had been processed. Lori was a great help. She understood my reason for leaving and my concerns regarding my billing. She pursued the matter and advocated for me even though she knew I was leaving Sky. The next day she fulfilled her promise to me and called me to let me know how things had moved forwards and all was to my satisfaction. She was really friendly had good banter and a credit to Sky. My experience with Lori means I will always think of Sky first if I need another broadband provider with Fibre in the future. Maybe I'll even consider Sky TV... ... View more

A MASSIVE thank you to Dillon/Dylan from customer service who spoke to me today. Absolute sweetheart of a man and made me feel so lovely and welcome I hope he gets a bloody raise or a bonus. Such a lovely man just by a phone call. I can't do another thing until he gets the recognition he needs.  ... View more

Amazing service! I've signed up with Sky at around 8pm without any isssues. Very polite customer service and extremely quick sign up process. I've received my Sky Stream pick next morning literally after 10 hours. That's amazing how fast they delivered it! The deal and price were also amazing! I'm so happy that I decided to switch from Virgin Media! Thank you for your service!  ... View more

Excellent service -  when we called to sort our increasing bill - being pensioners with a disabled son living at home - both Fiona (in Glasgow) and Katrina (in Livingstone) were exceptionally helpful and went the extra mile!  Fiona was so friendly and reassuring and called us back with a package much more suitable to our requirements and income.  We are extremely grateful to both these lovely ladies and would like our thanks to be passed to them and hopefully for them to be recognised by Sky management for their excellent service.  ... View more

I would like to thank a very kind gentleman called Matthew for all his help and assistance after I had my Apple tablet and iPhone hacked.   Also for making sure that from now on, no one has access to my Sky as I am the bill payer.   Also, this morning I had a lovely experience with a gentleman from Mumbai who was so patient with me in signing a new contract.   He too was very patient with me.   Being hacked is a truly awful experience.   Particularly when one of the hackers has screamed extremely personal information over my fence.   Finally, to end on a more happifying note, may I take this opportunity to encourage as many people as possible to subscribe to The Beyond Limits podcast on YouTube, hosted by Mark Ormrod MBE and Ricky Bellingham.  To find out more, go to Mark Ormrod MBE on Instagram.   This podcast is totally free and open to everyone.   Once again, many thanks.       ... View more

Spoke to a gentleman regarding a issue I had his name was Matt what a very professional gentleman he was sorted out my issue very quickly and very efficient to every details also a really nice guy he was a credit for a sky employee A gentleman of a guy  (removed)    Moderator note: Removed staff personal details ... View more

Hi, I have just contacted Sky with a view to cancel my package as my contract had come to an end and the cost was significantly higher. Mellissa who took the call was keen to keep me as a customer and has managed to get me a deal close to what I was paying before and has explained potential future increases so that if I notice my bill change I understand why.  Thank you for your commitment to keeping my custom, great customer service  ... View more

Actually never done this before but I just wanted to say a massive thank you to David Blakey, an absolute gent and a pleasure to talk to over the phone this morning. He really went above and beyond to ensure that this customer went away happy and in the wifes good books.    Thank you David.  ... View more

I contacted sky customer service today to change my address as I am moving homes this month. However I have two accounts for sky one for mobile and one for broadband due to issues with my email addresses when signing up. The woman I spoke to the on the phone was so polite so lovely and managed my request with ease! I could not thank her enough for sorting out my request which I know I had made more work. We live in a world where we do not say thank you enough for peoples service. She made my experience with Sky over the phone stress free especially with the stresses of moving into a new home. She gave me all the information I needed and emails for reference. Thank you again your kindness goes a long way!  ... View more

Hi I ordered a new phone Galaxy 23 plus I followed instructions but could not get my new phone sim to take my number then realised had two sims up and running so called sky they popped me through to a agent I think her name was Jackie she wax so kind snd helpful sorted my mess out totally it was so easy in future will call them instead of on line as online has issues you can't move from sky to sky but all sorted I would like to thank her for her help she was a star  ... View more

Special thanks to Tracy from Sky Glass Resolution Team for fixing the issue with the mix up of mine and my dads SkyIDs. After spending 2 hours on the phone last week with no real follow up, and again being passed around the houses when I had to follow up myself the second time. Tracy at SkyB Livingston called back as promised with a solution. ... View more

After 6 years of frustration of not being able to unlink my ex husbands account I cancelled sky and started again. Katie sorted this problem in 5 mins..... How service should be 👍 ... View more

PLEASE HELP ME! I accidentally submitted a negative review on my sky engineer. My mum was in waiting for her and I didn't realise she had been, as I was at work. Mandy was lovely and great with my 3 year old I feel awful I gave 1 star and said she hadn't been yet Poor communication on my behalf, my mum said Mandy was lovely professional and couldn't do enough to help! Please get this to the right place 🤞 ... View more

Thank you for you tome 🙏🏼🫰🏻😊 ... View more

Thank you fir helping to check that my Broadband Connection is okay. ... View more

Just want to send a big thank you to everyone involved in my Full Fibre installation... Openreach were brilliant, the chap arrived two days after I put the order in because he couldn't do the original job he was booked for so just popped by and the Sky chap who did the final hook up... Arrived in his slot and completed his bit within an hour... Absolutely faultless service and the broadband speeds are cracking. To say I'm happy with how it all went is an understatement.... Two weeks from ordering to being connected is amazing especially how my previous ISP (BT) said there was no Openreach appointments for at least 3 months 🤣 Excellent work Sky & Openreach 👌 ... View more

I would like to thank and recognise Gordon from the fraud department for their help today.   What a lovely, helpful informative gentleman. My father had been the victim of fraud and he couldn't have been more helpful, understanding and reassuring in what was a stressful situation for all involved. He went out of his wat to ensure that the situation was resolved and we will be forever grateful.   Thank you Gordon, we appreciate it. ... View more

Thankyou for quick response but sky call  number  ... View more

GCL23  or as she more commonly known, Gillian.   Spoke with Gillian today regarding a complaint, listened to what I had to say and took ownership, even thought it wasn't her issue.   every sky employee should be a bit more like Gillian, would save a lot of timw and hassle. ... View more

Thank you Vicky for your help last Friday with mobile issues much appreciated  ... View more

thanks to the nice man who sorted my bill today with great discount did not get his name but was asian i think     the  time was around 1pm  many thanks again  ... View more

An absolute joy to chat with Ikran, who made me feel she had gone the extra mile to make sure I was getting the best deal for my family. Super polite, crystal clear with information and incredibly helpful. If only every company had an Ikran! THANK YOU! ⭐️⭐️⭐️⭐️⭐️ ... View more

I would like to thank Naz somewhere in the north of England for his patience and incredible help on Monday afternoon. I am entitled to the Paramount Channel but I could not get it running. I spoke to THREE people before finally getting SUCCESSFUL help from Naz. He rang me back yesterday to see if all was working but sadly I was out so could not take his call to thank him. Please pass this message on to him. He deserves credit, he was polite, patient and had a great sense of humour. A big thank you. ... View more

Would like to acknowledge the customer service agent on the phone today called Stan.Knowledgeable, friendly and extremely patient. Excellent service, would love for this chap to get some well deserved recognition!  ... View more

Just like to say a big thanks to Glen the Sky engineer who fixed our TV on Sunday 15th October 2023. Fixed the problem in no time at all. Excellent service, highly professional, very polite, great advice and set me up with 2 months free Sky Cinema. Even set up the volume control on my Sky Q remote. Give this man a promotion and a pay rise, definite asset to Sky. ... View more

Just want to say a massive thank you to Michael in the sky q tech team who today finally sorted out getting me and engineer visit after months of my Internet dropping out. He compensated me for having to deal with a sadly unhelpful lady I had previously spoken too that said there was nothing wrong and put me through to cancellations ... View more

For the last two weeks I have struggled sorting out broadband just to some system related issues that have had to be passed to another team. Other members from sky that I spoke to were pushy and generally uninterested when I had to originally keep calling back to explain the issue and would 'pass the buck'.   Jess then took ownership of this issue and although was not able to resolve it immediately did absolutely everything she could and kept me updated throughout. Jess went above and beyond and sent messages to update me, prepared everything before calling and was extremely helpful with any queiries.  This was not a great experience with Sky holistically although Jess and her excellent customer service exceeded all expectations and did a great amount of service recovery. If not for the work of Jess I would have looked for an alternate broadband supplier.   I'm unsure of any details besides a first name and believe she works within broadband sales. Jess deserves great recognition for her hard work, positive attitude and communication skills.  Thank you  ... View more

Jane helped me resolve issues with my Sky Tv. She was extremely patient and kind, took me through all the necessary steps and made sure everything was resolved.  ... View more

Hi   i habe just spent a few minutes on the phone to Andrew. I was really stressed and worried about a bill. He was kind, calm and so helpful. Just a wonderful all round person to speak to.   it was not just that he managed to sort my issue, but it was how he did it, and for that I can't thank him enough. I had been worried and crying about the issue and he handled it professionally and with such kindness, thank you @Andrew, sky are so lucky to have you xxx  ... View more

Excellent service from John in the Guest List Team based in Livingston. I rang with a billing issue which he explained fully and was rectified promptly. The normal excellent service from that team.  ... View more

I just wanted to leave a 5 star review for Joe in the Sky VIP call centre in London. I'd make it 6 star if that was possible!    He was just the loveliest american guy from NYC, who not only sorted my Sky query out promptly and effectively, he also gave me heaps and heaps of advice and recommendations for my upcoming trip to NYC. His customer service was outstanding and I would really like for this to be acknowledged with him.  He made my custom feel important, didn't rush me off the call and all in all made me feel like my call mattered! I now have my Sky query resolved and a wonderful list of recommended places to visit in NYC from someone who lived there.... the best kind of recommendations!  Thanks Joe, your customer service really brought a smile to me face and it most definately  was the best customer service I have received from Sky in my 17 years as a customer!    ... View more

A huge thank you to David who provided a great deal on my sky tv, broadband and mobiles.  It was great to speak to someone who is knowledgable about their products, friendly and has time to discuss your requirements with no pressure.  Excellent customer service and a real credit to Sky.  ... View more

I spoke to Mark on the broadband team today. As this is public, I wont share my personal circumstances but he was so kind, attentive, listened to my issues and helped me massively.   Thank you Mark. You are  a credit to the team. He clearly wished to provide great service rather than locking me into a contract which would not have been suitable for me at this time.    I would like recognition to go to him.  ... View more

Micheal was amazing with helping me with my issues and concerns with cancelling a phone contract and sim on my account, he was patient kind and considerate and made sure I understood all the terms and conditions and a step by step of what will be happening in the following weeks. His Scottish accent was amazing he truly is an upstanding member of the sky call support team.   Thank you, Phil Walker ... View more

I would like to say a big THANK YOU  to engineer Mark who visited me yesterday (6/09/23), here in Eastbourne. He arrived with a bright "Sky Engineer here" and proceeded to fix my problems, expalining what he was doing and getting the job done very quickly and with a cheery smile and a very kind and bright disposition. How wonderful to find such marvellous customer service from this young man. ... View more

I am a platinum member as was far from happy when my monthly Sky bill went from £125 a month to £148, then the following month was going to be £180. I rang to cancel and the chap I spoke to was about as good as a wet weekend in Cleethorpes. With cuts, got it down to £160. Was told that was it, I can arrange for your box to be collected if suits. I contacted Community Fibre in my area and was pleased with what I heard. I made one last call to Sky as my contract was ending today. I had the pleasure of speaking to a delightful young lady from Glasgow called Saniya. She did her upmost to get me sorted, trawling through various packages and spent around 40 mins assisting me. She came up trumps and I am glad to say, have continued with Sky. Something I didn't think would happen prior to the call. I'm not one for sending complaints or praises but this young lady jumped through hoops, to get me sorted.  So credit where credit is due. And she is 100% credit to Sky. Many thanks. Mr. M. Cox. Chingford. London. ... View more

I would like to thank @Ohi . He was friendly and assisted so quickly . Thank you for your help 😊 ... View more

Massive thanks to Louise at Sky. Who helped me get my broadband installed. She took the case on and was really patient in understanding the issues with openreach ensuring that they had clear information to follow. She also took the time to call and check on progress several times to ensure the problem was resolved. Thanks again for your help! ... View more

Wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. After suffering numerous errors trying to sign up he went over and above to ensure my queries were answered and issues were fixed. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. Please do pass these comments onto his manager. Thanks Shane  ... View more

Thank you to Muhammed Ali who I spoke to today 1/10/2023 just after 11:35 over the phone regarding my mobile phone. He was so helpful and wasn't pushing sales on me after my conversation.   Thank you. Kind regards. Sarah. ... View more

I would like to send a thanks to Ravinder based in Mumbai India Tv department for sorting out an issue for which wasnt even in his department, my issue was mobile related and he helped me resolve it after I spoke to several other advisors that couldnt solve the problem. Ravinder was polite and patient he deserves to be recognised for his hardwork. Thankyou Ravinder  ... View more

Hello my name is Chantelle Howlett  Today I called on the 26.09.23 and the second person i spoke to was a women called Julie. I wanted to say she is amazing and should have a raise. I have been with sky for four and half years now and before that through my mother who had a sky account and I have had nice people before don't get me wrong. To be honest it's mainly rude people I get through to. But Julie was wonderful she help me so much I have had a really hard time this year and some really bad luck. I have bad mental and physical health and also a carer for my mother who has cancer. And she help me so much and made a big difference that I actually cried happy tears. Tell her thank you so much and she made my day maybe even year. I glad that is truly kind and amazing people out there like her.    ... View more

Ongoing issue from 10th October, I had taken to phoning in daily for an update. Then one wonderful day (29/10/24) I spoke to Gillian she took ownership of our issue and her closing statement was "don't worry Helen you don't have to call every day I will update you everyday" and Gillian was true to her word, I got a text every morning until Openreach had fixed our line. Then when it was fixed she called me to check I was happy. My only issue now is next time I have a fault I won't be able to get Gillian.  @GCL23 ... View more

Had sky glass, since November  2021, had no problems  with  it, and had sky live  camera  since it came out  in June  and again  no problems  ... View more

Thank you so much for your help setting up my sky boxes, tv, e mail etc. You were so patient taking me through everything and getting everything working correctly. I hope your manager congratulated you on your excellent work. Eileen Howarth ... View more

I can't say enough about how well Sheila (Removed) handled me on the phone. I say 'handled' with the utmost praise and thanks intended 🙂   After a stressful week of work I spent my Saturday morning - when I should have been unwinding - trying to converse with sky about issues with sky broadband and mobile services, and the sudden unexplained removal of my access to paramount+.   The lack of reliable sky mobile (and wifi calling) means that I either can't get through at all or I keep getting cut off and having to ring people back and - if that's the kind of call it is - queue again (sometimes I get cut off before I've even got through to a human). When I do get through and get cut off, agents say they've tried to ring me back but can't get through  so they stop trying and I have to be the one to call back and queue and reauthenticate every time. It takes hours of my free time and is usually unpleasant for all by the time we get to the meat of the issue(s) because by then I'm extremely frustrated at having wasted so much of my weekend. I hate using a phone now, thanks to sky's unreliable services.   So I'm not thanking sky here.   But I am thanking Sheila from the bottom of my heart.   By the time I got through to Sheila I was an angry mess. The patience and kindness Sheila showed me was above and beyond. By the time the call was over I was calm again, I felt like all my issues had been addressed, and Sheila was able to find ways to improve things and meet my expectations for good service without me having to pay extra. Not only that, but she personally made sure to call me back - and keep trying until she got through -  instead of making me spend even more of my free time doing it. And then kept her word.   The installer, Martin, who came round a few weeks later was amazing too. Punctual, courteous, professional, careful in our house (including shoe protectors to save our floors), and on tpo of sorting out our router and new sky box, he additionally sorted out our problematic satellite dish while he was here and boosted our wifi to prevent all the call cut-offs.   And of course Sheila rang just after, as promised, to check if I was happy - which I was and still am.   If all sky staff were like Sheila and Martin sky would always be up there as providing one of the best customer experiences around.   Thank you thank you thank you for great service Sheila and Martin 🙂 ... View more

I would like to say a massive thank you to Sarah in upgrades.  she was amazing, she went through everything in such detail to make sure we got exactly what we wanted.  she was so friendly and polite it was so lovely to talk to someone who actually cared about their customer rather then rushing through to them quickly get the customer off the phone. She is an amazing credit to your company !!! My three year old wanted to say hello and Sarah was more then happy to say hello and ask her about her day and my daughter loved it. Thank you again Sarah you star !!!  ... View more

Hello Reason for my email, 23/09/2023, apx 11.05 am, renewal of contract. Not had any real renewal offer to ease my outgoings during these years of rising prices. Fortunately I spoke with " Ajay " who did when speaking with a view to cancelling my TV subscription help me out massively. Speaking to his supervisor he got me a fab deal for my renewal for the next 18 months. I'd like to give Ajay 10/10 for his patience, courtesy and happy bubbly approach to keeping me with SKY, Thanks Ajay and a big thank you too his Supervisor, 10/10 I'm a happy SKY customer. I hadn't received a rating prompt email from sky, but just wanted to say Thank you,and not forget his help. Your a credit too SKY. ... View more

I had to contact Sky to transfer my service after a very upsetting personal situation.  I had to move quickly and it was very traumatic.  I spoke to @Anonymous  the day after I moved when I was still very emotional.  He was absolutely brilliant, very understanding and incredibly kind.     Not only did he sort out transferring my sky broadband and tv to my new address he also managed to make me smile.   I couldn't have asked for better service.   ... View more

I wish to commend Shaun (removed) and Simon (removed) for their help and patience when they attended at our home. Sky are very fortunate to have employees of this calibre and I would like you to thank them again on our behalf. They called to our house in Denton on 20th September and I think we were their first call.    Moderator comments: removed personal details  ... View more

We spoke yesterday to Sohail ( hopefully the correct spelling ) one of the sales team.  He was absolutely brilliant and would like to acknowledge his help in sorting out our needs. Sky are so lucky to have such knowledgeable and friendly staff. Thank you Sohail. ... View more

Thanks for helping. Kirsty. 22/09/23   ... View more

A very friendly helpful guy called to my place this ween, his name was Ian and he was a Sky engineer for Cork. He was bang ontime, he was actually a small bit early which really suited me. He called and was very helpful in getting my Sky to work. Vert efficient, very compassionate and very helpful. Even explaining the remote control properly to me. Thanks for sending such a decent man to my house.  ... View more

jeremy woodrow (diamond customer) I would like to send a thank you to Amber on the the mobile customer service desk? she was a breath of fresh air, and restored my faith in customer services.  My problem couldn't be fixed, but together we worked out a plan moving forward, which I am happy with.  Her knowledge of your services and systems was very good, which allowed her to help me with my problem.  ... View more

I spoke to Sam at 15.14 today to upgrade a handset and as I have no access to mobile account, Sam after spending time and obtaining help go this reolved.  3 and a half years ago I had this problem and spoke to technical staff in the UK and offshore on numerous occasions and tried many workarounds they talked me through, none of which worked and finally issued a complaint which ended up in a black hole and I gave up on the matter. I want to recognise Sam for going above and beyond and to thank him for his time and patience and actually resolving something that no-one else at Sky has ever been able to achieve. He is an asset to your company and has a very polite, professional, welcoming manner. ... View more