Send Thanks to Sky

I'd like to thank MARK the very skilful and determined broadband engineer who attended Wrens Nest Lodge in Tenby area today   his customer skills are outstanding and our German shepherd loved him 🐶   he got stuck right in and rectified a troublesome fault involving Alexa (echo studio) Wi-Fi light and ceiling fan switches that no one else had managed to get on top of... three new style routers and a month later it's now fixed and the system is working perfectly ( it had worked fine with our old style flat router for years but our upgraded system wouldn't connect at all despite the attempts by myself and previous Sky staff) just to add my wife is a Royal Navy veteran with Multiple Scrolosis... we rely totally on the Wi-Fi light switches because she cannot stand up or use her hands to operate them.  many thanks and Mark you are a real credit to Sky  ... View more

Don was very professional ,kind and helpful. He sett things up very quickly and was very supportive. Thanks alot Don and very nice person to talk to. ... View more

@shaneJust wanted to place on record my gratitude to Shane who provided absolutely stunning customer service. He went over and above to ensure my queries were answered. He took time to explain many processes to me and I can honestly say he is the best representative of your company I have even spoken to. I would recommend he be awarded the highest reward possible for his efforts and please do pass these comments onto his manager   Moderator notes: removed personal details  ... View more

Hi, I'm not entirely sure even how you would find him, but today I had a telephone call with Les, from your cancellation department. The call was at 09:25am.   i was so confused and agitated but les looked into my issue and spoke to me like a human would. He talked through the problem and came up with a solution. Thanks to les I'm still a customer with sky today.    all I know is he works from home and done with a London accent.  les is a credit to your team and indeed your company.  ... View more

I'd like to send my thanks to Katie from the Sky Stream team. I spoke to her on 12/9/23. She explained to me all about Sky Stream and my broadband bandwidth. She took her time and was able to provide an excellent service to me as a customer. At the point of ringing I was on the verge of leaving Sky after 21 years, but she convinced me to stay, so this was very much a win-win outcome. Well done Katie. Excellent customer service! ... View more

I would like to say a BIG THANKS to Sharon from the retentions team in Glasgow for her help in sorting our problem out. After 30 phone calls to numerous call centres and our wasted time ... Sharon sorted this over 2 evening's. Prompt phone calls friendly,professional,competent. We can't thank you enough Sharon ☺️.Please give Sharon a pay rise or a reward 🙏  she truly deserves it ! Much love Linzi and Wayne x ... View more

🌟🌟🌟🌟🌟Highest review that I have ever given to a Customer Representative & especially one from Sky Ireland! Doireann from the Loyalty Department was absolutely fantastic in helping me to renew my Sky Contract, having tried unsuccessfully online for almost 2 hours, and at the same time reduced the monthly costs. Sky have the exclusive rights to Formula 1 & I couldn't be without the cars coming through the screen in full HD 🚥 🏎🏁 She has a great personality & understanding towards customers, which is extremely rare to find these days. Hassle free, listened to everything, made suggestions & we reached a Win Win for both sides. A pleasure to deal with, one to keep Sky Ireland! Thank You Doireann. P.S. I'll watch out for Lando 😉 ... View more

Lesley has been absolutely fantastic...she have managed to go with me through all the process very smoothly. She is a diamond to the company ... View more

Hayley was very understanding for the trouble I'd had regarding my 16 pro max order. She went out of her way to try and help and not even 24 hours after speaking to her I had a phone call from another man at sky (also lovely) letting me know my phone is on its way and due to be delivered tomorrow! Both of them turned around a negative experience into a positive one so thank you! ☺️  ... View more

I have had a rough week of fibre speeds; advisors going to phone back and don't.  Saturday 8am managed to eventually through to tech team who were fab and then to Phil in cancellations; was so kind and thoughtful for all of the hassle I had been been; promised to phone back Tuesday; I was reluctant to happen after let down sooooo many times! I got a surprising call from Phil, between him and his manager they had both gone out of there way to reassure me; support me everywhere they could; and he especially deserves to be recognised for all of his help; support and going to extra mile to help me!    sure we thank people every time for work people do; but as a mother of a disabled child who cannot talk and understand why something isn't working; trying to explain can be quite hard, but Phil went out to help my family; which allowed me to support my child more and she was able to understand without sadness or stress!  thank you Phil; I hope you get promoted or get a reward for all your hard work...!  ... View more

Many thanks to Justyna (if I heard right) who after many hours of trying to reach someone for help was the kindest and helped immediately, hope you have a great day! ... View more

On Tuesday 8.10.24 I spoke to one of many advisors, due unable to connect the Mini-box & the SQ Box due to network connection, after troubleshooting and unsuccessful an engineer was booked for 17.10.24.  I was very upset on hearing having to wait for 9 days , but was told other customers had to wait for upto 3 weeks which I made me question that I should be grateful for just having to wait for a short period.  I was also told I could call the next few days to see if there had been a cancellation.   I called for the next few days,  again told to do troubleshooting ,  and no chance in date eventually I called on Thursday asking to speak to an advisor to make a complaint and I was told that I could not speak to anyone as there was not a dept and that I should send an email.  I called again and spoke to adviser  PHN21 and explained my situation and was told I was given the wrong information and she was able to raise a complaint for me ( no 3699161869)  The adviser was so helpful that I cannot stress enough how she helped me she even tried to see if there had been any cancellation leading up to my appt.   Once again I would like to say a big thank you to the adviser  who also rang up to find out how my completion of the job had been.  I gave come across many adviser in the 23 years I have been with SKY but this adviser was excellent,   I think Sky should employ more adviser  like PHN21  .  Also the engineer who came on 17.10. 24 by the name of Ricardo was very polite abd helpful .     Many thank.s                 ... View more

Contacted Sky via helpline number, answered promptly and a very helpful and friendly lady assisted by untangling two accounts that had become linked and then ran a test which confirmed a line fault and arranged an engineer for tomorrow. Top quality customer service and a perfect example to every company. ... View more

I spoke to staff member Callum O Connell today in relation to my elderly father, who had contacted sky experiencing hardship and wanting to cancel or reduce the cost of his TV package. He contacted Sky last week and confused by the options ended up with another 2 year contract which I felt was contrary to why he had called and had caused some distress as to how he would manage the ongoing payments. My call today was to complain and was put through to Callum. He was so polite, understanding and solved the issue quickly to our satisfaction, he gave us options that were in my Dads best interests and we ended the call satisfied that he now had the services he needs within a budget he can afford. Callum did a superb job and I would like to say thanks to him, he is an asset to the sky business. I can honestly say we would have cancelled our whole contract if it had not been for his help  Thankyou Louise Hancock   ... View more

I called yesterday (26/08/2023) for help with sending back a new Samsung and swapping it for an apple phone. My advisor was so helpful and a joy to speak to, unfortunately I'm not certain on his name, I think it was Darius? or something very similar. He is based in Scotland. Please pass on my thanks to him for being so helpful and lovely to chat to. He is a credit to Sky and is a lovely guy!I haven't received an email to rate his service so I'm hoping this will get back to his manager. ... View more

Hassain was kind enough to call me back twice because I could get to the point of ordering Sky with him when we first interacted when I asked lots of probably obvious questions about the service proposition, about NETFLIX about all kinds of things. He was patient and attentive, I think even a little dubious he would clinch the sale but he persevered and after a total of three weeks he got the sale, he honoured the original package price and after a lifetime of not wanting a satellite dish I e now got SKY at a great price and with fast broadband at last. What's not to love? He went above and beyond because of my time constraints he delivered on his promises and he was exceptional. Thanks very much I really appreciate it.      ... View more

COLIN in the broadband help centre was so helpful that he sorted out my Wi-Fi issues with the new my Wi-Fi white box  he went through all the problems 1 by 1 until we found the problem which was that I need a and a Wi-Fi pod to extend the signal due to the lay out of my house he had it put on express delivery so well done Colin for being so professional and giving a good Custer service .👍👍👍 ... View more

On 18 Augsut 2023 I needed advice on my new International Call package which I set up the previous day. My reason for needing additional help was clarification concerning International numbers and if my package covered the Business nos that had country code plus area code as I was receiving answers to my calls "this no is not recognized".  this was in spite of about 7 tries. My call was taken by Bruce who was extremely patient and helpful going through all the possibilities with me.  It appeared all was well and as this was late in the day and I could only maked more calls on the Moday, Bruce offered to call me back on Monday evening to see if I had any success. In the exact time frame he gave he called and unfortunately I had not had success regardless of the many times I tired. I was considerig cancelling the package as it would serve no purpose but having gained insight of the fact that numbers that are ..eg for banks and large companies begining with 083 etc  do not connect from the Sky International Package . Bruce had gone the extra mile giving me all optiions and I needed it to persevere and try and locate more number options so I decided I woudl keep the package.    I was completely impressed with the manner in which Bruce handled my query, giving me ample time to go over things and grasp details, He was knowledgable and thorouh throughout the support he gave me  and as a long stannding Sky customer (13 plus years) - I have experienced this same great service and support. throughout.  I woud like to commend Bruce for the incredible support he gives customers like me and ask that his Superior be given my commendation. I guess its this type of service that makes me an"Allways Sky customer".   thank you   Edith Cockrell         ... View more

Very impressed by Islam, who visited us on 22 August, following intermittent signal problems. He was prompt, very friendly and very thorough in his investigations, eventually replacing our dish and a number of connections. He was very patient in explaining what he was doing and why.   Very professional, we were very pleased with the service ... View more

I spoke with Michelle and William today with regards to my Sky Glass, and they could not be more helpful, Michelle had such a beautiful telephone manner and kept her cool when her system decided to have a time out.    I was then transferred to William who is the sweetest staff member I've spoken to, assisted me with everything I needed and even mentioned the Sky VIP which I haven't really been using to it's full potential. William was so helpful, knowledgeable and a credit to your team.    Both Michelle and William deserve a little thank you, having such helpful, cheery staff does make your day, and the calls a lot easier.    Hopefully Sky finds these two and they are rewarded accordingly.  ... View more

After some very iffy communication with Sky firstly from subscription and then from Indian call centre I thought I was just phoning to complete my cancellation. Huge cost increases and no options to reduce the price had upset me. Luckily I spoke to KATE at the CARDIFF call centre early in the morning. She understood the problems straightaway and did everything she could to retain my membership with the same Sky packages I have been happy with. The options she came up with were fine and she carried out this with a calmness that should be appreciated in her office. Thanks Kate for an excellent job well done. I hope i can speak with KATE again in 18 months when I will probably have to go through this rigmarole again ... View more

I called Sky to discuss terminating my mobile sim due to poor coverage. Christine was very helpful in explaining all my options and saved me money in the process. She had a customer come first attitude    Moderator comments: edited title  ... View more

I moved home in July. The lady that dealt with me and processed my broadband transfer was simply the best. Sbe called me back when she said she would.  Really helpful with any problems I had and went above and beyond for me. This lady deserves a raise.   A big thank you. I moved from walworth to depford. ... View more

Hi as I was told ..try rebooting the sky glass to solve the problem of it keep saying say MySky to upgrade, reboot the tv worked thank you ... View more

I somehow managed to end up with paying 2 Sky Mobile SIMs when I only wanted one (long story, mainly involving my own incompetence).  Kapila helped me in cancelling the SIM that I didn't need anymore.   All very quick and painless, thanks to Kapila. ... View more

My thanks to all the Sky employees (home and abroad) I pestered about my sim failing to work. I thought I was going to have to leave Sky Talk and even requested a PAC code .... for 3 days I talked at least once a day to Sky staff and even got the escalation team involved ... but it was all solved when I was advised to take out the old sim and replace it with a new one.   All I want to do in this email is give a big thankyou to all . I'm sorry I do not recall individuals names. ... View more

HI, I have recently upgraded to full fibre with Sky following the end of my previous contract. The internal works to my property carried out by OpenReach went ahead as planned but the installation was halted due to a blockage with the external ducting preventing the cable from being pulled through. Unfortunately OPenReach have failed to turn up 3 times when they have been booked in meaning I have had to contact Sky complaints several times.  Every member of Sky staff I have spoken to has been so helpful, professional and eager to help. I really rate their level of service   Thank you to all those I have contacted ... View more

Just wanted to say a massive thanks to your Sky Engineer Jamie in Dundee who visited us this morning. Super friendly and knowledgable and has fixed an issue we've literally had for years! Lots of helpful tips and cut through all the jargon I've came to expect from Sky which was very refreshing! Great customer service 😊 ... View more

I'd like to say thank you to the young lady that dealt with my telephone call on the 26th Sept 2024 approximately 9.00am unfortunately i'm not sure what her name was but she was the most helpful and pleasant person you could ever want to speak to when having a problem. She was very knowledgeable and explained exactly what to do to rectify the problem she even stayed on the phone to make sure an update had been completed and everything was working correctly fantastic well above and beyond what was expected well done to the young lady dealing with the call and well done to sky excellent service ... View more

This is for the amazing woman who helped me this morning regarding my broadband issues, I'd like to say a huge thank you too you! You're a wonderful, caring lady who went the extra mile for me and I believe she should be recognised for this. You made a anxious situation for me into a positive experience with sky. So a massive thank you too you! I am unsure of her name unfortunately so hoping you can track her down for me!  ... View more

Thank you for my new sky glass tv it's beautiful. ... View more

I just want to say a massive thanks to the man that helped me sort out my broadband in my new house. I called around 13.27 and we were on the call for about 25 minutes. My ONT had no lights turns out the person before me took the power cable for it. I can't remember his name cause I'm denser than over mixed sponge. But he had what sounded like a New Zealand accent. He was so friendly and lovely and stayed on the phone with me the whole time while he was sorting it out on his end. Amazing service!  ... View more

Today I spoke with Sanobar.She is a very engaging and professional person.I for once enjoyed my time speaking with her and I would like to think that the next time I have an issue I will again speak with Sanobar again.10/10. Anthony Gilsenan. ... View more

I would like to say a huge thank you to Sienna I think that's her name in Manchester.  She had helped me sort my Netflix out today which has taken the best part of two hours.  Rang back when she said she would and spoke to her manager.  Unfortunately I got cut off our last call before I could thank her properly.   She has been the only one who has gone out of her way to sort my problems out in over a week.  I'm my opinion she needs to be recognised for this. ... View more

Thank you to Harry, rang to over my a new contract that is over half of what I am paying now with add ons too! Amazing deal and super helpful! These are the kind of people you want to speak to! ... View more

I want to say how incredibly helpful Mira (or could have been Myra) was when I spoke to her yesterday morning (We'd 26 July). She really knows her stuff and talked me through a new Sky box installation, plus she helped with all my other queries too. I cannot praise her highly enough - she deserves employee of the month award at the very least! ... View more

Good afternoon, I just wanted to take this opportunity to send huge thanks to Laura from the Resolution team who turned my frown to a smile on our lengthy call today!  Unfortunately I didn'ttake her surname, sorry so hopefully you can identify who this feedback relates to from the name, team and time of my call (around 1.30pm on 27th July) For some background information, I was expecting an engineer visit from Openreach following a fault I reportied yesterday but I'd not heard anything so followed it up with a call. Laura answered my call to advise that the appointment had been cancelled by Openreach but this had not been communicated to me. I was very disappointed and frustrated and Laura was completely sympathetic and understanding of this so she then went above and beyond to try to resovle this matter for me, escalating through your internal channels, contacting Openreach directly and calling me back well within the timeframe that she had promised. Luckily, my broadband has actually come back on without the need for an engineer visit but this doesn't mean I don't massively appreciate Laura's efforts in the background. So, thanks again to Laura for her excellent, professional and friendly customer service - she is a perfect example of an exemplary employee and I'm sure anyone would be happy for her to pick up their call! Best wishes, Jodie Young ... View more

I just got off a phone call with your lovely colleague Ian. I just wanted to send a thanks for how friendly and open he was on the call, he really made phoning an enjoyable experience. I hope he knows how friendly he is and that it was the most lovely and easy phone call I have ever had with a support team member.  ... View more

Dear Sky people, !!!!! After numerous attempts at trying to resolve "issues" in regards to TV/BROADBAND/PHONE  ETC we finally found someone who REALLY listened  to our requirements ,and then set out to resolve them in a knowledgeable and professional way, he done all that with genuine kindness and good manners in a warm and sincerely genuine way,and we cannot thank him enough !!!  His name is NAD  and he is based at SILVERBURN  SHOPPING CENTRE in Glasgow !!! We are absolutely delighted with our new "package" and with all aspects of  Sky Service !!! Thank You again Nad  !!! Rona & Frank  ... View more

Can I thank u Sky for succeeding in the background in getting this aspect for us with regards TNT. It was a great bonus to hear. Can I just ask when do u think we will be getting this add on? ... View more

Thanks for being so helpful JOSH ... View more

Would just like to say, I think his name is Horsh, he's a call handler for sky, he was terrific, he went above and beyond for us as long term customers, my dad was extremely impressed with his conduct. His work ethic is tremendous, he sounded unwell but still came to work, still handled the call with such care and respect, thankyou Horsh for such a wonderful customer service experience, sky need to recognise your excellent work effort, thankyou again!    ... View more

I would like to send thanks to Saul (removed). I called regarding a resolution to my parents accessibiity issues and how Sky could help them. Saul was really knowledgeable and helpful. He gave me lots of advice and was incredibly understanding about the situation.   Moderator notes: removed ID details  ... View more

We had a house fire in April and have been in a hotel since,when I phoned initially to inform sky they were brilliant about losing boxes and so understandine and said no charge when we get back home for new boxes,installation and reinstating servies we had because of the circumstances,I phoned on 19th September to get everything sorted for moving back in, I spoke to vera and was accidentally cut off I phoned back and got a man who told me I had to pay £150 to get everything back on,as you can imagine how upset I was as money is very tight with all the replacements we nee and we have been with sky for 18 plus years but I told him we would go elsewhere,Vera phoned me back and said she would try to sort things out with her manager,I got a survey request on the 20th and gave a bad review which I regret now but this wonderful lady vera phoned me at 12.15 on the 20th September and herself and her manager had sorted everything out,not only was there no charges but she has arranged an amzing 24 month contract for everything,she was so lovely,sympathetic and helpful and Vera ( I think her name was ) and her manager went way above and beyond and we cannot thank them enough for giving some light in an awful year and restoring my faith in human nature,Vera and your manager thankyou so very much. ... View more

Just wanted to say thanks to Gary (apologies as not sure where abouts he's based). My broadband had been activated for a few days but my sky hub still hadn't been dispatched and my old provider wanted their hub back. Gary escalated to the relevant department and took ownership of the issue. He kept his eye on it over the course of a few days until he had resolved it. He let me know when my hub had been dispatched.   Cheers Gary 👍     ... View more

Want to say a huge thank you to Teresa (I'm 99% sure thats her name) from the cancellation team with sky mobile! Spoke with her on the 19th July at around 5pm. After a long ongoing issue with my sky account she was able to resolve this in a matter of minutes for me! Previously had issues in 2022 with my new phone number and fraud activity regarding someone elses account and thought this was resolved when i was told in June 23 to change my number again as this was the only way to stop the fraud but got a termination fee applied for the old sim. Teresa was so helpful in validating my concerns about the account and was empathetic towards my situation and removed the incorrectly applied fee within minutes!! Had a lovely chat sharing our experiences working for call centres and even my new career move, she was just so lovely and deserves all the praise she can get for this! Finally feel like my issues have been resolved and its thanks to her and came off the phone feeling at ease, not only that the issue was resolved but following the nice words from her! I'll also be leaving feedback when i get the text for this but wanted to drop a message on here to raise how brilliant she was and i hope this gets back to her!! All the best x ... View more

I encountered this young man yesterday while applying my broadband reinstated! Not only Afolabi do this but also encourage me to come to sky as a customer for many years. I have to say the service I received from this young man was excellent! I'd very much obliged if you would pass this to his supervisor. Many thanks, Marie.  ... View more

I got my new router to go active on the 17th,but the password was not being accepted,i rang Sky and a lady called Danny helped me, She was very helpful and had agreat deal of patience with me and she eventually solved my problem,i think she was brilliant!! ... View more

I would like to give a big thank you to ANBOEWS  who helped me today with my sky bill I was very worried an he put me at ease with his helpfulness an calm voice l would give him 10 out of 10 for being so kind an putting me ease I was happy with the outcome an left feeling happy with a smile on my face so thank you ANBOEWS.  KIND REGARDS CHRISTINE  ... View more

Thank you for Francesco! You were amazing and so friendly. Thank you for sorting out our issue with our package and being so helpful!  ... View more

i was in stratford westfield sky today and the behaviour of manager was not good.  ... View more

Want to give special thanks to Sarah in the ORT. I spent weeks going crazy on half the staff in that department because my wifi wasn't being turned on and no one would actually help me. I was going round and round in circles and about to lose my sanity when I got through to Sarah.  She was incredible. She helped me get to the bottom of what was going wrong and advised the best way to fix it. It's looking like I'll finally be getting my broadband this Friday (21st of July) after my initial set up date was the 7th of June. I think it's safe to say it's long awaited! Having to go 6 weeks with no wifi and no tv because I couldn't get any freeview and I'd recently changed over to sky stream has been horrific to put it lightly. You guys need to work on your solutions timelines because six weeks is an unacceptable amount of time to expect people to wait.  I'm just grateful to Sarah that she helped. But it still took her a good two weeks of working to get it resolved because of the poor processes you and open reach have. Do better guys.  And to the rest of the team, be more like Sarah! She's the diamond in your team. By far!    ... View more

A big thank you to mark who took my sky glass call tonight.  got through really quickly and was such a nice chap and made sure I got sorted quickly.  we had the same name* which we both found hilarious. Wish everyone was as upbeat and helpful as he was tonight.  *happy to share by message to track him down.      ... View more

Hi   I would like to thank the person from your team who managed after my 3rd attempt calling to sort out my subscription.  I was getting so frustrated after previously on 2 occasions thinking this was sorted for me.  I'm so sorry I can not remember your colleagues name.  But he went above and beyond for me, and now I can rest easy knowing this problem is now solved. I hope this person gets a massive Thank-you.    Thankyou ... View more

Advisor Violet was brilliant today. We had had a new hub and couldn't connect it to the tv. She talked us through the whole process and was very, very patient while we struggled to get it right. It's difficult for elderly people to always grasp what's needed but Violet just stayed on the line until we were sorted. So grateful thank you Violet  ... View more

Last night my broadband and wi-fi connection was so bad I contacted Sky to see if there was a problem in my area. The guy I spoke to was based in Bulgaria and he was very helpful, carrying out all kinds of tests on my line until well after his finishing time (after 11pm in Bulgaria). Unfortunately despite his best efforts he was unable to solve the problem so an engineer visit was arranged for today between 10-12am . I don't know the name of the Bulgarian rep but he was very patient and I was grateful for the prompt appointment he made for the engineer.   I'm sure you will have guessed that when I woke this morning everything was working as it should and I considered cancelling the appointment, I'm so pleased I didn't. At around 10.30 Mathew Proser of the Sky broadband team arrived at my house as arranged and I was immediately put at ease by his pleasant manner. I explained that everything was now working perfectly as it should and I apologised for having wasted his time. He suggested that it may still be worth interrogating the equpment to try to establish what had caused the problem of intermittent connection the previous evening. He set about the task and after a short while he informed me that there was a problem with the connection to the upstairs mini-box. Although I have a booster fitted in the airing cupboard the signal was not strong enough to reach the upstairs box, probably due to the thick original stone wall that was the back wall of the property before it was extended. He re-located the booster in the airing cupboard so that it pointed in the correct direction through a thinner part of the wall. He also installed a second booster in the bedroom where the mini-box is located. This not only immediately solved the problem but it has improved the Wi-Fi signal strength throughout the rear of my property, delighted.   While Mr Proser was here I mentioned to him a historical problem I have with poor Sky signal from my Sky dish. Probably about 18 months ago (Sky will have the dates) I experienced problems with my picture breaking up, particularly on windy days. An engineer called to investigate and quickly established that the problem was being caused by a tree obstucting the signal between the satellite and the dish. He did a survey to see if the dish could be moved to a better location. He arranged a further investigation by a difficult access team, as the most likely place for re-location was the chimney stack. The difficult access team carried out a survey and decided that it was too difficult to lash the dish to the chimney so the issue was, and has remained unresolved. I was able to achieve a slightly better reception by trimming some branches from the tree with an extremely long reach pruning saw. It is not possible however to totally remove all the offending branches.   Mr Proser looked at this problem with a fresh perspective and determined that the dish (which was located quite low down on the gable end of my property) could possibly be re-located to avoid interference by the tree. He contacted his office and was given permission to attempt to resolve the problem for me and the work was booked in as a second call out job for him. To cut an already long story a little bit shorter he was able to lift the dish to the apex of the gable and bring it out on a raised bar, altogether about a 12ft gain in height. Problem solved I now have a strong stable signal and I am absolutely delighted.  I cannot praise Mr Proser and the broadband team leader highly enough, their dedication and resourcefulness has probably ensured that I remain a Sky tv customer in future.   I firmly believe that Mr Proser went far and beyond what he was required to do. I am very grateful to him he is a credit to your organisation.   A very happy customer Garry Wilson ... View more

Since moving in to our new home, my fiancé and i have had many issues with our previous broadband provider, we decided to join Sky and it was the best decision we have made. Every interaction with all parts of the customer service teams at Sky has been amazing, any issues that we had were promptly resolved with a great amount of kindness and Sky has the best customer service i have seen to date. I would like to say a massive thank you to Raheem/Rahim from the deals team i think, alongside Kyle from technical support, sadly these are the only names we have written down but i want to mention that everyone i have interacted with at Sky has been empathetic, kind and efficient. Again a massive thank you to Raheem/Rahim (didnt ask for the spelling sadly) for the amazing assistance that was provided to me today, he has provided me with the best costumer service expirience that i have expirienced and a job well done to Sky for hiring great people to work at their company. ... View more

I have just got off the phone to Maureen and all I can say is what amazing customer service. She went above and beyond to help us throughout the call. Thank you Maureen!  ... View more

I was having some issues with two laptops connecting to broadband after some settings were changed on Sunday. One new laptop wouldnt connect but the other would when I logged in this morning. An operator from the sunday had made an error in not actually booking an engineer call out and then when I rang to chase this, it was advised an engineer wasnt actually coming out and his colleague hung up/ line dropped when putting me through to a different department. I rang back for again (9.48am)  feeling particularly cross and lacking in hope that my issue was going to get solved and that I was going to be fobbed off. As I had rung a few times, I was picked up by a department that apparently deals with people who keep having to ring back. I was really stressed and cross (couldnt get logged into work) and spoke to a Sky colleague who clearly new how to deal with stressed out customers and did his job brilliantly. I wanted to say thank you to him, for being professional and calm while i ranted, but he then put me through to a technical colleague (Alex) at 10.19am ish who sorted my problem and stayed on the line to make sure it was definitely fixed. Alex immediately understood the problem and lifted my mood telling me stories about his dog. Both colleagues were fantastic and credit where it is due. If possible to find them, please send my thanks (Alex had profuse thanks at the time, but i wanted to send my thanks to his previous colleague also).    Thank you!  ... View more