Slow upload speeds

[JohnShields]

Hi, I have very slow upload speeds on my standard Sky broacband.

I've tried my tablet at my parent's house, also on standard Sky broadband with excellent speeds, so I know it isn't my device.

Stats copied below.

Router Statistics

System Up Time: 42:49:51

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time

WAN PPPoA 4984986 12509040 0 5289 5204 32:38:29

LAN Down 0 0 0 0 0 00:00:00

WLAN (2.4 GHz) Up 686293 204807 0 6411 397 42:47:52

WLAN (5 GHz) Up 16296341 6697127 0 0 34521 42:47:42

Broadband Link Downstream Upstream

Connection Speed (Kbps) 19185 605

Line Attenuation (dB) 29.5 17.9

Noise Margin (dB) 6.3 21.7

[JohnShields]

Correction.

My connection is Sky Esssential Plus.

[cookiemonsteruk]

@JohnShields 

The maximum upload on an adsl2+ line is 1.3Mbps and not even a guarantee on the download. You could challenge the upload speed by saying that its below ofcom universal service obligation of 1Mbps but they'd be no guarantee that sky or openreach wouktd do anything about it

If you wish enter your full postal address below and post the table after removing your address from the image

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

[JohnShields]

Is this what you need?

 

[cookiemonsteruk · Accepted solution]

@JohnShields 

You could call sky and see if you can upgrade to the 80Mbps superfast line 

Does it say waiting list or available at the end of the two vdsl rows?

[JohnShields]

Available. 

Basically Sky now offer a service similar to late 1990's unless I upgrade.

Thanks for calming my fears.

Question answered, and no ill feelings towards you. Thanks.

[cookiemonsteruk]

@JohnShields 

Call them right away on 150 from your sky landline or

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland