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Discussion topic: My phone is haven trouble loading

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This message was authored by JOSH24680 This message was authored by: JOSH24680

My phone is haven trouble loading

My Internet is playing upmon my to phones
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This message was authored by Chrisee This message was authored by: Chrisee

Re: My phone is haven trouble loading

Posted by a Superuser, not a Sky employee. Find out more

@JOSH24680 impossible to know without a lot more information so why but try some simple trouble shooting yourself?

 

First check if other devices are affected if not the issue is with your phone. Many phones have a setting where they switch to using mobilecdata if thst is faster if that applies then turn that off.

 

Also try the phones nearer the hub if they connect there but not elsewhere it is a wifi signal issue. If everything is disconnecting check the lights on your hub https://www.sky.com/help/articles/hub-lights-explained-start.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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