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Discussion topic: Slow internet, keeps dropping, bad customer service

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This message was authored by Michelle134 This message was authored by: Michelle134

Slow internet, keeps dropping, bad customer service

We have a sky max hub and have just been given a sky pod booster after literally begging them on the phone to do something about our internet. We are on our third hub in 2 months. The wifi drops out ALL the time and when we are connected we get a very low speed. Can't even take a zoom call or watch online TV. When we get through to sky for help they accuse us of lying, saying "your line has been fine for the last 21 days". They refuse to send an engineer and refuse to let us out our contract. What are we supposed to do? 

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Michelle134
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This message was authored by Michelle134 This message was authored by: Michelle134

Re: Slow internet, keeps dropping, bad customer service

To add, the booster has made absolutely no difference at all and I dread phoning customer service spending hours on the phone being accused of lying again. 

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