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Discussion topic: Sky box not working. Got reconditioned one

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Message posted on ‎21 Dec 2024 06:12 PM

Sky box not working. Got reconditioned one

I don’t know where to find my sky ip address for setting up box. I’ve checked account and can’t find it.  Please don’t use technical language as that confuses me even more. I googled and it said go to maintenance. Can’t find that in account either.

Many the hanks in advance. Carol

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This message was authored by: GD1

Message posted on ‎21 Dec 2024 06:29 PM - last edited: ‎21 Dec 2024 06:30 PM

Re: Sky box not working. Got reconditioned one

Posted by a Superuser, not a Sky employee. Find out more

@Cm24  What box have you got?  Sky+ Sky Q, Sky Stream?  

 

None of them need you to find an IP address to be setup.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Cm24

Message posted on ‎21 Dec 2024 08:41 PM

Re: Sky box not working. Got reconditioned one

On setup it is asking for sky ip address

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Message posted on ‎21 Dec 2024 08:51 PM

Re: Sky box not working. Got reconditioned one

@Cm24 

As none of us own a crystal ball & have no idea what your notion of a "Sky box" may be, perhaps you could answer the question @GD1 posed you, instead of completely ignoring it.

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Message posted on ‎21 Dec 2024 09:01 PM

Re: Sky box not working. Got reconditioned one

Posted by a Superuser, not a Sky employee. Find out more

@Cm24 

 

The default IP address of a Sky Hub is 192.168.0.1

 

However it's not usual for this to be required for manual entry in setting up another device.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
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Message posted on ‎21 Dec 2024 09:51 PM

Re: Sky box not working. Got reconditioned one

@Cm24

Thanks.

 

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Message posted on ‎21 Dec 2024 09:55 PM

Re: Sky box not working. Got reconditioned one

@Cm24 

I am not ignoring people. Busy making dinner for my family. If this is the tone on forum, then not for me

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