Wifi

[RICKSTA76]

I have gig fast from Sky but the WiFi is poor around my house, I'm sure it says guaranteed speeds 500 every room? 

[TimmyBGood]

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@RICKSTA76 wrote:

I'm sure it says guaranteed speeds 500 every room? 

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Nope, very far from that.

10Mb/s in every room if you have Sky Broadband Superfast 35, Superfast, Full Fibre 75 or Full Fibre 100.

25Mb/s in every room if you have Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Ultrafast Plus, Full Fibre 500, Gigafast or Full Fibre Gigafast.

https://www.sky.com/help/articles/enhanced-wall-to-wall-wifi-guarantee 

[GD1 · Accepted solution]

@RICKSTA76  As per @TimmyBGood  Full details posted below.

WiFi Guarantee with Boost:  Requires Sky Broadband (except Sky Broadband Essential Plus) and Boost. Sky Fibre areas. Min. 3Mb/s or money back. Claim any time during 24-month min. term. Money back will be 1 month’s Sky Broadband subscription (excluding Sky Talk and Sky Broadband Boost), minus any discounts or offers, credited to your Sky account. One claim per address. Claim only valid if using Sky router and booster(s). See sky.com/boostwifi. Not available with Sky Broadband Essential Plus.  

Wall to Wall WiFi Guarantee:  Requires Sky Broadband (except Sky Broadband Essential Plus) and Sky Broadband Hub. Sky Fibre areas. Min. 3Mb/s in up to 12 rooms, including up to 5 bedrooms, or money back. Refund will be one month’s Broadband subscription fee, minus discounts or offers, credited to your Sky account. Claim once any time during 24-month min. term after first 14 days and when paying for Broadband. Wall to Wall WiFi Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. One claim per address. Claim valid only if using Sky router and booster(s). Sky kit is loaned to you at no cost and must be returned at the end of the broadband subscription. Not available with Sky Broadband Essential Plus or in conjunction with Sky Broadband Boost. See sky.com/walltowallwifi. 

Enhanced Wall to Wall WiFi Guarantee with WiFi Max: Requires Sky Broadband (except Sky Broadband Essential Plus) and WiFi Max. Sky Fibre areas. Min. 10Mb/s for Sky Broadband Superfast 35, Superfast, Full Fibre 75 and Full Fibre 100. Min. 25Mb/s for Sky Broadband Ultrafast, Full Fibre 150, Full Fibre 300, Full Fibre 500, Full Fibre Gigafast. Or money back and you can cancel your WiFi Max subscription without any early termination charges. Claim once any time during 24-month min. term after first 14 days and when paying for Broadband. One claim per address. The Enhanced Wall to Wall WiFi Guarantee does not cover gardens or any external rooms, buildings or structures such as sheds or garden offices. Refund on one month’s broadband subscription including WiFi Max subscription (excludes any Sky Talk package or call charges.) Claim only valid if using Sky Max Hub and Sky Max Pod(s). Not available with Sky Broadband Essential Plus.

[RICKSTA76]

Just checked, I have top broadband package full fibre Gig Fast, so shouldn't be poor 

[TimmyBGood]

@RICKSTA76 

Having Gigafast as far as the router doesn't overcome the fundamental limitations of WiFi, which is always zero Mbs on the other side of a few walls or past some tens of metres of clear air.

Having said that, it does appear the Max Hub struggles in some environments, for reasons no-one is yet clear about.