No broadband or info on this for 12days!

[SARAHDA]

We know there is an outage in the area, this shows up on the app. It says it will be resolved in a couple of days, if not sooner. But it has now been 12 DAYS. Can customer service/sky advise on what the problem is, when it is going to be fixed and what they can do to help in the interim. 

[Daniel0210 · Accepted solution]

@SARAHDA 

An outage will be down to Openreach to fix not Sky. You will need to contact Sky and ascertain the current position, that is if they've had an update from Openreach. 

This link outlines auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it, It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your account.